Misleading Fly (worry) free message
#1
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Misleading Fly (worry) free message
Cathay has put out this "Fly (worry) free" message out on their social media platforms. To the layman, it makes it sound like you can buy a ticket today, and if you need to change your dates, you won't have to pay a cent. Of course, in the fine print, it says that fare differences are still applicable. Imagine the horror of your everyday traveller who ends up getting charged potentially huge fare differences, when those people don't understand the concept of applicable fares.
It's a really cynical ploy to try and get people to part with their money now to help prop up the airline, and then charge them again down the road.
And then below in a section that needs to be revealed, in language that means nothing to the casual traveller:
https://www.cathaypacific.com/cx/en_...ut-charge.html
It's a really cynical ploy to try and get people to part with their money now to help prop up the airline, and then charge them again down the road.
One year. Unlimited changes. No extra charge.
If you’re trying to plan ahead, you can now book with greater peace of mind. We’re giving you the freedom to make unlimited changes to new tickets, without extra charge.
We understand being flexible is more important now than ever – that’s why we’ve extended this offer to all new tickets purchased up to 30 June 2020. What’s more, you can now make unlimited changes up to a year after purchase.
If you’re trying to plan ahead, you can now book with greater peace of mind. We’re giving you the freedom to make unlimited changes to new tickets, without extra charge.
We understand being flexible is more important now than ever – that’s why we’ve extended this offer to all new tickets purchased up to 30 June 2020. What’s more, you can now make unlimited changes up to a year after purchase.
*Fare/ tax differences may apply, due to the fare restrictions/ conditions of your ticket.
#2
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,179
Would have been better if this promotion includes free cancellation for full refund as well on any flights booked with this promotion.. But it seems that is not the case...
#3
Join Date: Aug 2017
Location: NYC
Programs: AA EXP
Posts: 23
Anyone know how this would be apply to a Premium Econ (E booking class) ticket? In the past I've been able to make changes for the $100 change fee and no fare difference assuming E fare class was available for the dates I want to change to. I could be wrong but I'm interpreting this "promo" as simply a waiver of the $100 change fee and historically if E class didn't charge fare difference that wouldn't apply here.....but what to I truly know. Thoughts??
#4
Join Date: Oct 2014
Posts: 103
Not a problem
The promotion makes perfect sense. If one buys a cheaper ticket with restrictions then it is quite obvious that any rebooking would be for an equivalent ticket complying with the conditions entered into at the time of booking. The promotion to make changes to one's booking without rebooking charges very helpful planning forwards. I wouldn't be anticipating too many problems. My experience so far with Cathay in the current period has been quite positive.
#5
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
The promotion makes perfect sense. If one buys a cheaper ticket with restrictions then it is quite obvious that any rebooking would be for an equivalent ticket complying with the conditions entered into at the time of booking. The promotion to make changes to one's booking without rebooking charges very helpful planning forwards. I wouldn't be anticipating too many problems. My experience so far with Cathay in the current period has been quite positive.
#6
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Anyone know how this would be apply to a Premium Econ (E booking class) ticket? In the past I've been able to make changes for the $100 change fee and no fare difference assuming E fare class was available for the dates I want to change to. I could be wrong but I'm interpreting this "promo" as simply a waiver of the $100 change fee and historically if E class didn't charge fare difference that wouldn't apply here.....but what to I truly know. Thoughts??
#8
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
And let’s say things start getting relaxed in say October - CX isn’t going to be running a full schedule so flights are going to be more expensive due to lack of supply. So fares could end up significantly more expensive when it comes time to changing your flights.
#9
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
There really isn't much incentive to lock in now; viz, the possibility the ticket cannot be flown at all.
#10
#12
Join Date: Apr 2008
Location: Hong Kong
Programs: asia miles
Posts: 399
To a reasonably seasoned traveller, sure. But the average joe who can't tell the difference between a 33P and a 77H is going to get an unpleasant surprise when the fare difference is charged. To them it's still money coming out of their pockets to change a ticket, contrary to what CX seemed to be offering through this promo.
#13
Join Date: Oct 2014
Posts: 103
Misleading speculation
To a reasonably seasoned traveller, sure. But the average joe who can't tell the difference between a 33P and a 77H is going to get an unpleasant surprise when the fare difference is charged. To them it's still money coming out of their pockets to change a ticket, contrary to what CX seemed to be offering through this promo.
#14
Join Date: Oct 2014
Posts: 103
If one makes a ticket booking in a particular class and type, there is no reason to expect any change in price if rebooking an equivalent ticket. And no rebooking fee. That is the offer.
#15
Join Date: Oct 2014
Posts: 103
That depends on one's flexibility re when to fly. If the offer is in place for my planned outward and return dates, I will probably take current BC prices listed if available. Need a bit of wriggle room on the return date so will need to wait a bit.