Yep, sure, a suitcase, which was in the hold during the flight, on the luggage cart, in the taxi booth and presumably not opened before being thrown into the garbage collection (given the OP was still in his/her infested with bed bugs original cloths), has certainly a high risk of bed bugs contamination.

On the other hand, the carry-on, located very closely to the seat, regularly being "touched" and "opened" by OP during the flight, maybe some items/cloths taken and put back in, seems to have survived the garbage dump.

IF the bed bugs infesting was from a hotel room, then the dumping of the suitcase might have been an option to seriously consider. But for hold luggage: Get a grip.


It's not OP (nor you) who decides, whether reimbursement should happen. You can ask, that's it. I have seen very little proof CX is at fault, other than this OP fanatic claim at the FT social media.


Seemingly, there have been no further reports on previous and/or subsequent flights, nor has the problem been recognized on OP's flight, or otherwise for earlier/later flights, the ISM and Captain would have reported these items in their flight reports.

Not to say, it could very well be, OP did bring the bed bugs him/herself, unaware of the issue.



Indeed, the OP has does seem to use FT social media to put pressure on CX, with further unproven claims.


Yes, I agree with this.



OP, your original post is full of inconsistencies, unproven claims and has a headline of "money". If you want CX to take your claim serious, take care you start to have your facts correct, have your proof collected and take care your issues get registered on board. Looks to me, the crew was not very willing to deal with you, as you originally reported. Though willing or not, bed bug claims can expected to be reported, especially, when the ISM is involved. ISM's at CX are 10+ years experienced properly educated people, and they do really know how to deal with all these things.

Your current original post has a serious suggestion you use FT social media to put pressure on CX to "reward" your "unknown to FT readers" claim. Maybe consider removing the original post, CX might consider this a blackmail attempt, given there seems to be zero proof of your claims .......

And maybe have a second thought, whether your problem comes from the CX J class seat, or maybe from some infested own cloths, for example, a pull-over you changed into when on board. A pull-over that fell on the ground in your last hotel room and caught bed bugs ...... Just an idea.

Really, the ISM and Captain do register all extra ordinary items on board (also to take care, claims like yours get substance, instead of an unclear situation with an unhappy passenger) and given there does not seem to be any records of your situation, NOR records of bug-infested seats on that same aircraft earlier or later on, your claim is very, very weak. There are reasons CX does not want to honor your claim.


It certainly does not matter WHO did bring the potential bed bugs on board, though on the other hand: Is it reasonable to hold CX accountable for "not detecting" the bed bugs during aircraft turn-around ?

Again, there do not seem to be any registrations of OP's claim in the flight documentation, no pictures on board and, also given the amount of "effort" according OP, the crew did put in this issue, it is unlikely, this would not get registered. The ISM is on board, to solve these items for this flight AND prevent issues with subsequent flights. CX ISM's are highly capable and honest people, I doubt they would forget or lie about this.

Let me give a completely different example: Suppose you are a freight truck manufacturer and are in the process to "optimize" the guarantee claims for broken parts. You have 2 options to do that: Check all parts which are handed in (costly) or collect statistics what your dealers present on cases and only have a look at the outliers: There can be genuine reasons for an outlier, though in general, these are the fraudulent cases. It works well, provided the scale is large enough.

The same with the OP claim: IF no other reports of the same issue show up for the same airplane/seat in roughly the same time frame, it is statistically unlikely, the claim is real. If there is no subsequent proof, etc. Draw your conclusions.