SL vs EM op-up priority
Mar 30, 2019, 6:39 am
#16
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
In fact, every airlines should treat their own members better over other partners’. If OWE would like to get more attentive service, please credit the mileage into MPC and become CX elite!
Mar 30, 2019, 8:33 am
#17
Join Date: Mar 2019
Location: Japan
Programs: Cathay Gold
Posts: 6
It's a bit off topic, but l received a op-up for the first time since I became club member.
It was a HKG-BKK segment and l have noticed it when l re-loaded mobile boarding pass.
As a GR member(around 160 points) , I had not expected any upgrade at least until I become SL.
The flight was full in Y and few seats vacant on J.
Strangely, l noticed that person who has a DIA(black one) tag seating bulkhead seat in economy.
It was a HKG-BKK segment and l have noticed it when l re-loaded mobile boarding pass.
As a GR member(around 160 points) , I had not expected any upgrade at least until I become SL.
The flight was full in Y and few seats vacant on J.
Strangely, l noticed that person who has a DIA(black one) tag seating bulkhead seat in economy.
Mar 30, 2019, 8:36 am
#18
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 902
feel that SL are CXs most captive client base.
SL fly too little in premium to get gold... yet frequently enough (likely for business in Y) - hence they get to this place called SL.
Given their pattern of flying, its likely they will not qualify for ows anywhere else and enjoy lounge benefits. but they get this from special lounge perk from CX much makes them want to fly CX more (very good move).
in other words, it is hard to see a SL getting SL mainly from OW flights given the Y bias (and likely to be in lower fare classes which make it hard to accumulate CX Cps).
so who to opup? the SL who is a CX captive already? or OWE who is probably higher value overall - ie the person whose total yearly airline spend most definitely higher than the SL, but may/may not fly CX more?
SL fly too little in premium to get gold... yet frequently enough (likely for business in Y) - hence they get to this place called SL.
Given their pattern of flying, its likely they will not qualify for ows anywhere else and enjoy lounge benefits. but they get this from special lounge perk from CX much makes them want to fly CX more (very good move).
in other words, it is hard to see a SL getting SL mainly from OW flights given the Y bias (and likely to be in lower fare classes which make it hard to accumulate CX Cps).
so who to opup? the SL who is a CX captive already? or OWE who is probably higher value overall - ie the person whose total yearly airline spend most definitely higher than the SL, but may/may not fly CX more?
Mar 30, 2019, 8:47 pm
#19
Join Date: Jul 2011
Programs: OneWorld Emerald (BA GGL), *A Silver (Miles & Less), Skyteam Pleb (KLM FlyingBlue), Mucci Platinum
Posts: 907
Mar 31, 2019, 4:08 am
#20
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
It's a bit off topic, but l received a op-up for the first time since I became club member.
It was a HKG-BKK segment and l have noticed it when l re-loaded mobile boarding pass.
As a GR member(around 160 points) , I had not expected any upgrade at least until I become SL.
The flight was full in Y and few seats vacant on J.
Strangely, l noticed that person who has a DIA(black one) tag seating bulkhead seat in economy.
It was a HKG-BKK segment and l have noticed it when l re-loaded mobile boarding pass.
As a GR member(around 160 points) , I had not expected any upgrade at least until I become SL.
The flight was full in Y and few seats vacant on J.
Strangely, l noticed that person who has a DIA(black one) tag seating bulkhead seat in economy.
I've had flying with my daughter, we both on same ticket, also with my mum, SL, separate ticket. Mum got upgraded however not me.
Mar 31, 2019, 4:18 am
#21
Original Poster
Join Date: Jan 2018
Posts: 6
Mar 31, 2019, 6:15 am
#22
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
in this situation, I was usually asked by ground crew “ If we could only upgrade one person, are you willing to be upgraded? “
Mar 31, 2019, 7:22 am
#23
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
CX has already this system. However it doesn’t mean valuable OWE who spending a lot on CX should get better service onboard than CX GO/SL do!
In fact, every airlines should treat their own members better over other partners’. If OWE would like to get more attentive service, please credit the mileage into MPC and become CX elite!
CX was one of the first airline to develop an extensive database on all its pax, not only its FFP members. They know exactly all the flights I take with them. CX cares about its bottom line, whatever OW FFP you belong to.
They have no particular interest that you move to AM. They want your business.
Published Benefits of MPC are well known but CX has to do much more than simply cater to the small number of MPCs. And they do. I am quite happy with my treatment by by CX (I fly CX more than the typical SL and mostly in premium cabins). An airline needs to attract frequent flyers from any FFP.
Mar 31, 2019, 2:52 pm
#24
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Mar 31, 2019, 7:24 pm
#25
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
Mar 31, 2019, 7:29 pm
#26
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
How old is your daughter?
When I was asked to be upgraded sole, it means my travel companion is old enough to sit alone.
If she/he is too young, I wouldnt be asked by the ground crew.
Anyway, usually I will say yes but give my seat to my travel companion.
When I was asked to be upgraded sole, it means my travel companion is old enough to sit alone.
If she/he is too young, I wouldnt be asked by the ground crew.
Anyway, usually I will say yes but give my seat to my travel companion.
Apr 1, 2019, 3:47 am
#27
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
I regard FFPs as incentive programs rather than loyalty rewards. CX benefits a lot having members of other OW FFPs fly them given its very small home base.
CX SL is specifically designed to encourage no-so-frequent Y pax to fly CX, as lounge access is specific to CX flights. But CX needs to attract frequent flyers from other OW FFPs.
And you are right that airlines are after your money.
Apr 3, 2019, 11:05 am
#28
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
I think for some outports like ORD, there isn’t a rigid system of determining op-up priority. Rather, I believe the station manager (or whoever oversees the operations) have the discretion to choose some lucky passengers. I am claiming this because last June, all of my family (1GO 1OWS 2Not-even-AMs) was upgraded from PEY to J and we weren’t even on the same booking.
As a result I believe there must be someone in the back office selecting pax and sometimes it is based on more than just status.
As a result I believe there must be someone in the back office selecting pax and sometimes it is based on more than just status.
Apr 3, 2019, 9:25 pm
#29
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
Apr 3, 2019, 9:42 pm
#30
Join Date: Oct 2015
Posts: 733
I didn't realize CX op ups based on status.
I got op up'd from PY to J on ICN-HKG at check-in on an avios ticket (BA FF number attached but zero status). It's hard to believe that there wasn't anyone in PY that had any level of OneWorld or CX status over me who had none. The op up being a way to try to snipe my business seems very plausible.
I got op up'd from PY to J on ICN-HKG at check-in on an avios ticket (BA FF number attached but zero status). It's hard to believe that there wasn't anyone in PY that had any level of OneWorld or CX status over me who had none. The op up being a way to try to snipe my business seems very plausible.