Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Apr 21, 2019, 4:59 pm
#466
Join Date: Jun 2010
Location: SFO/DFW
Programs: AA-EP, A3*G, UA*S
Posts: 290
Adding a stopover in HKG (24 hr+) and changing any dates as needed for either segment has been successful for me on two occasions (per some discussion in the MR forum). Was charged $100 + $15.xx for the 120HKD Departure Tax from the stopover creation by US Call Center.
Apr 21, 2019, 5:01 pm
#467
Formerly known as rwk32882
Join Date: Aug 2005
Location: DEN, FL350
Programs: IHTFP, AS 75k, AA EXP, AC 75k, ex-UA 1K, Ex-BD *G (RIP), SPG Gold
Posts: 504
Did you add a stop over on the outbound direction? My fare rules prohibit it.
Apr 21, 2019, 5:11 pm
#469
Formerly known as rwk32882
Join Date: Aug 2005
Location: DEN, FL350
Programs: IHTFP, AS 75k, AA EXP, AC 75k, ex-UA 1K, Ex-BD *G (RIP), SPG Gold
Posts: 504
No, I haven't tried that yet. I've got the added challenge of Expedia-issued tickets (yeah yeah, I know...big mistake). I should have some time today to work on this issue. I'm also in HKG at the moment and was considering dropping by the CX ticket office in TST to see if they can help me look for VN POS inventory.
Apr 22, 2019, 8:34 am
#470
Formerly known as rwk32882
Join Date: Aug 2005
Location: DEN, FL350
Programs: IHTFP, AS 75k, AA EXP, AC 75k, ex-UA 1K, Ex-BD *G (RIP), SPG Gold
Posts: 504
a
So the ticket office was actually closed today in TST due to the Easter holiday. Since I was headed to HKIA anyways, I dropped by the CX ticket counter at the airport (check-in column A). They made it abundantly clear that they were unable to help with any questions or changes concerning my "special fare" are referred me back to the travel agent. Expectations were low, so I guess I wasn't let down by the experience. 
No, I haven't tried that yet. I've got the added challenge of Expedia-issued tickets (yeah yeah, I know...big mistake). I should have some time today to work on this issue. I'm also in HKG at the moment and was considering dropping by the CX ticket office in TST to see if they can help me look for VN POS inventory.
Apr 25, 2019, 5:38 am
#473
Join Date: Apr 2004
Programs: delta skymiles SM
Posts: 21
The fare rules say yes but I am running into Expedia telling me no, having Expedia call CX, then having CX tell Expedia no. I continually quote the fare rules back to them and specify where is says that it can be changed as long as same class of service is available, send screenshots of expert flyer showing the fare class availability, and still get told no.
Apr 25, 2019, 5:44 am
#474
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
The fare rules say yes but I am running into Expedia telling me no, having Expedia call CX, then having CX tell Expedia no. I continually quote the fare rules back to them and specify where is says that it can be changed as long as same class of service is available, send screenshots of expert flyer showing the fare class availability, and still get told no.
Apr 25, 2019, 6:08 am
#475
Join Date: Apr 2004
Programs: delta skymiles SM
Posts: 21
I am not seeing VN POS specifically. Just utilizing ExpertFlyer to look at inventory. I don't know if there is a way to see Vietnam POS on expert flyer. As my ticket was bought on Expedia, I haven't tried to check CX website for VN POS b/c I keep getting told that my "travel agent (Expedia)" is the one that handles the changes. Not CX directly.
Apr 25, 2019, 6:09 am
#476
Join Date: Apr 2004
Programs: delta skymiles SM
Posts: 21
I am not seeing VN POS specifically. Just utilizing ExpertFlyer to look at inventory. I don't know if there is a way to see Vietnam POS on expert flyer. As my ticket was bought on Expedia, I haven't tried to check CX website for VN POS b/c I keep getting told that my "travel agent (Expedia)" is the one that handles the changes. Not CX directly.
Apr 25, 2019, 6:22 am
#477
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
It is a general rule that an airline cannot touch a ticket issued by a TA before the first segment has been flown. No hope there. No need to keep asking CX.
And Expedia are probably helpless in finding days, if any, where there would be availability..
My only suggestion is that you do your own research and propose a date change to Expedia.
If I were in your shoes, I would first try to find a desired date when there is high availability on both the Vietnam leg (in biz) and the US leg (in A). That would increase the probability that there is VN POS availability.
Then I would go to the CX.vn website and see if it can price a ticket in A (cheap First class). That would suggest that there is availability with VN POS.
Then I would call expedia and see if they are willing to make that change.
But expedia might have specific rules/instructions. Would have been a bit easier to book directly with CX.
And Expedia are probably helpless in finding days, if any, where there would be availability..
My only suggestion is that you do your own research and propose a date change to Expedia.
If I were in your shoes, I would first try to find a desired date when there is high availability on both the Vietnam leg (in biz) and the US leg (in A). That would increase the probability that there is VN POS availability.
Then I would go to the CX.vn website and see if it can price a ticket in A (cheap First class). That would suggest that there is availability with VN POS.
Then I would call expedia and see if they are willing to make that change.
But expedia might have specific rules/instructions. Would have been a bit easier to book directly with CX.
Apr 25, 2019, 6:30 am
#478
Join Date: Apr 2004
Programs: delta skymiles SM
Posts: 21
It is a general rule that an airline cannot touch a ticket issued by a TA before the first segment has been flown. No hope there. No need to keep asking CX.
And Expedia are probably helpless in finding days, if any, where there would be availability..
My only suggestion is that you do your own research and propose a date change to Expedia.
If I were in your shoes, I would first try to find a desired date when there is high availability on both the Vietnam leg (in biz) and the US leg (in A). That would increase the probability that there is VN POS availability.
Then I would go to the CX.vn website and see if it can price a ticket in A (cheap First class). That would suggest that there is availability with VN POS.
Then I would call expedia and see if they are willing to make that change.
But expedia might have specific rules/instructions. Would have been a bit easier to book directly with CX.
And Expedia are probably helpless in finding days, if any, where there would be availability..
My only suggestion is that you do your own research and propose a date change to Expedia.
If I were in your shoes, I would first try to find a desired date when there is high availability on both the Vietnam leg (in biz) and the US leg (in A). That would increase the probability that there is VN POS availability.
Then I would go to the CX.vn website and see if it can price a ticket in A (cheap First class). That would suggest that there is availability with VN POS.
Then I would call expedia and see if they are willing to make that change.
But expedia might have specific rules/instructions. Would have been a bit easier to book directly with CX.
Thank you for the advice. Question for you: My outbound from HAN-JFK is this summer (July). The return is in November. Would CX be more willing to help me with changes AFTER I fly the first leg if I am only wanting to change the return? Lots of time between July and November to work on this. Just trying to be proactive and not wait until the last minute. Advice on this would be greatly appreciated.
Apr 25, 2019, 6:41 am
#479
Join Date: Jun 2017
Posts: 2,279
The fare rules say yes but I am running into Expedia telling me no, having Expedia call CX, then having CX tell Expedia no. I continually quote the fare rules back to them and specify where is says that it can be changed as long as same class of service is available, send screenshots of expert flyer showing the fare class availability, and still get told no.
Apr 25, 2019, 11:30 am
#480
Join Date: Apr 2004
Programs: delta skymiles SM
Posts: 21
So CX just making rules up as the go?? What the hell is the point of honoring the fare if you are not gonna follow the rules of the stated fair that they made in the first place? Evidently this is an issue for people booked with OTA's. I have read accounts of people who booked directly with CX having more luck changing when there is equivalent fare class availability.