Oct 24, 2018, 3:47 pm
Last edit by: kaka
Cathay Pacific information site:
https://infosecurity.cathaypacific.com/en_HK.html
If you want to hold CX to legal standing for the loss of private data, the best shot would be using EU GDPR regulations:
What to write to DPO/CX ([email protected]) according to EU GDPR in very short... (ref #177)
(if CX is seen as a HK company, then EU GDPR would apply to all EU Citizen inc valid and expired (not renounced) BNO Holders; and if CX is seen managed by John Swire & Sons Ltd in the UK via Swire, then Data Protection Act 2018 (of UK) which includes GDPR would apply to EVERYONE)
https://infosecurity.cathaypacific.com/en_HK.html
If you want to hold CX to legal standing for the loss of private data, the best shot would be using EU GDPR regulations:
What to write to DPO/CX ([email protected]) according to EU GDPR in very short... (ref #177)
(if CX is seen as a HK company, then EU GDPR would apply to all EU Citizen inc valid and expired (not renounced) BNO Holders; and if CX is seen managed by John Swire & Sons Ltd in the UK via Swire, then Data Protection Act 2018 (of UK) which includes GDPR would apply to EVERYONE)
- ask for data that CX hold on you
- highlight specifically which data was lost
(there's a few things you could ask them according to GPDR... refer to the website)
They have 1 month to respond or they will have to give you a reasonable timeframe where they have to respond by within the 1 month before you can go to ICO.
If you are seeking compensation from CX the loss of private data, the following sites are dealing with class action against CX (not a legal advise)
If you are seeking compensation from CX the loss of private data, the following sites are dealing with class action against CX (not a legal advise)
- http://www.cathaydatabreach.com
- http://www.classlawdc.com/2018/10/25/cathay-pacific-data-breach-class-action-investigation/
9.4 million passengers’ data stolen from CX
Oct 26, 2018, 8:30 am
#137
Join Date: Jun 2010
Location: GVA
Programs: CX-DM, BA-GGL, Marriott-TI, HHonors-DM
Posts: 271
The fact that they waited 5 months after they confirmed the data lost to inform their customers is unforgivable. There are enough similar incidences out there for CX to know this is unacceptable - even if they’re based in a justiation that may not cause them legal issues.
The real question is, what happened to protecting your own customers? Do they really think waiting will make things better reputation wise?
Oct 26, 2018, 8:36 am
#138
Join Date: Aug 2017
Location: LTN
Programs: Aeroflot Bonus, British Airways Executive Club
Posts: 463
I've taken a few CX/KA flights in the past few years but never dealt with CX/KA directly (i.e. all booking was made from travel agents or a codeshare partner), and I don't have Asia Miles / Marco Polo Club. I haven't received any notifications. Does that mean I am not affected?
Oct 26, 2018, 9:01 am
#139
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Oct 26, 2018, 9:06 am
#140
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Oct 26, 2018, 9:16 am
#141
Join Date: Jun 2018
Programs: AA Plat, MPC Silver, IHG Platinum
Posts: 116
A stupid question: If I don't store any travel document (passport etc.) on their web, will it still get stored on their system (as they scan it anyway during boarding) which gets tied to my account?
I usually avoid saving my documents on the airline web etc.
I usually avoid saving my documents on the airline web etc.
Oct 26, 2018, 12:47 pm
#142
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
You have to wonder if their internal systems for flight planning, etc. could be potentially hacked. Would we even know? This is an enormous cock-up.
Don't get me wrong, I love the Cathay experience, but can I trust them to even fly me right at this point, based on how they handled this?
Oct 26, 2018, 4:48 pm
#143
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
With many people saying they won’t fly CX again...but how many actually cancelled booking? Or made changes to their future bookings as a result of this.
Oct 26, 2018, 6:45 pm
#144
Formerly known as jsfrSuperElite
Join Date: Feb 2008
Location: Hong Kong, Montreal
Programs: Air Canada SE100K-1MM, Hilton Honors Lifetime Diamond
Posts: 590
Gettting tired of CX’s poor excuses and lack of accountability when they screw up.
Oct 26, 2018, 7:29 pm
#145
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
wish I could do the same, I have a Tokyo trip this November 1-4, I’m so tempted to just go an cancel it and book on a different carrier but since it’s a long weekend it’s quite hard getting any seats on any carrier returning to Manila on the 4th.
Oct 26, 2018, 10:43 pm
#146
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Oct 26, 2018, 11:22 pm
#147
Join Date: May 2013
Posts: 51
Hahaha. We always see a lot of people on this forum and in Hong Kong saying 'I'm not flying CX anymore due to the bad service, poor catering, always delayed flight etc.' but most CX flights are still packed.. I wonder why too hmm lol
Oct 27, 2018, 5:07 am
#149
Join Date: May 2018
Posts: 5
Have to say well done to CX for sacking most of their IT staff in May 2017 and now this? Well done at keeping their executives jobs safe and just cutting jobs from most of the IT team...
So can't blame the non existent IT team in CX (there's literally a skeleton team in there!)
So can't blame the non existent IT team in CX (there's literally a skeleton team in there!)