CX899 May 6, J Customers asked to downgrade because of bugs in crew rest area
May 6, 2018, 8:20 pm
#1
Original Poster
Join Date: Dec 2016
Programs: CX MPC DM
Posts: 416
CX899 May 6, J Customers asked to downgrade because of bugs in crew rest area
My colleague just arrived off CX899, EWR-HKG. He had done instant upgrade at check-in, PEY->J. After 15 minutes in the lounge he was paged and supervisor apologized and informed him they were moving him back down to PEY. He tells me then they made an announcement asking for 4 additional J passengers to voluntarily downgrade. Reason given what that there were bugs in the crew rest area and they needed the J seats for crew rest.
2 passengers volunteered off the bat. Then a waiting game started as they asked for 2 additional passengers and warned that the flight would be canceled if they couldn't get the volunteers. 2 more stepped up and the plane ended up leaving about an hour late from EWR.
My colleague was seated next to one of the volunteers and was told they were offered upgrade vouchers and $3000 for compensation. Perhaps the holdouts negotiated for more. The downgraded pax also received J class meal service in PEY. My colleague didn't get anything except for 15 mins of happiness thinking his instant upgrade worked. Then brought back to reality.
Seriously, bugs in the crew area?
2 passengers volunteered off the bat. Then a waiting game started as they asked for 2 additional passengers and warned that the flight would be canceled if they couldn't get the volunteers. 2 more stepped up and the plane ended up leaving about an hour late from EWR.
My colleague was seated next to one of the volunteers and was told they were offered upgrade vouchers and $3000 for compensation. Perhaps the holdouts negotiated for more. The downgraded pax also received J class meal service in PEY. My colleague didn't get anything except for 15 mins of happiness thinking his instant upgrade worked. Then brought back to reality.
Seriously, bugs in the crew area?
Last edited by synthkeys; May 6, 2018 at 11:26 pm Reason: Updated to reflect change in compensation
May 6, 2018, 8:29 pm
#2
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
My colleague just arrived off CX899, EWR-HKG. He had done instant upgrade at check-in, PEY->J. After 15 minutes in the lounge he was paged and supervisor apologized and informed him they were moving him back down to PEY. He tells me then they made an announcement asking for 4 additional J passengers to voluntarily downgrade. Reason given what that there were bugs in the crew rest area and they needed the J seats for crew rest.
2 passengers volunteered off the bat. Then a waiting game started as they asked for 2 additional passengers and warned that the flight would be canceled if they couldn't get the volunteers. 2 more stepped up and the plane ended up leaving about an hour late from EWR.
My colleague was seated next to one of the volunteers and was told they were offered upgrade vouchers and $300 for compensation. Perhaps the holdouts negotiated for more. The downgraded pax also received J class meal service in PEY. My colleague didn't get anything except for 15 mins of happiness thinking his instant upgrade worked. Then brought back to reality.
Seriously, bugs in the crew area?
2 passengers volunteered off the bat. Then a waiting game started as they asked for 2 additional passengers and warned that the flight would be canceled if they couldn't get the volunteers. 2 more stepped up and the plane ended up leaving about an hour late from EWR.
My colleague was seated next to one of the volunteers and was told they were offered upgrade vouchers and $300 for compensation. Perhaps the holdouts negotiated for more. The downgraded pax also received J class meal service in PEY. My colleague didn't get anything except for 15 mins of happiness thinking his instant upgrade worked. Then brought back to reality.
Seriously, bugs in the crew area?
$300 seems pretty low and upgrade voucher as many have pointed out is pretty useless....not unless CX will make it bookable,
May 6, 2018, 11:21 pm
#7
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
May 6, 2018, 11:25 pm
#8
Original Poster
Join Date: Dec 2016
Programs: CX MPC DM
Posts: 416
Sorry, I misreported the compensation amount, looks like the offer was for $3000 USD.
May 6, 2018, 11:27 pm
#9
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Considering you are on paid JCL the seat is confirmed when you picked your flight, they should do the same as this an involuntary downgrade. the $300 should just be gravy.
May 6, 2018, 11:28 pm
#10
Original Poster
Join Date: Dec 2016
Programs: CX MPC DM
Posts: 416
.
May 6, 2018, 11:44 pm
#11
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
getting CX to pay up is getting harder and harder....my pants got damaged on the A350 last March, they finally told me they will reimburse me, its been 4 weeks....still haven't been credited to my account.
May 8, 2018, 8:52 pm
#12
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
Reason for the downgrade request was weird. I have a couple of upgrade vouchers on hand, and I don't know how "useless" they are as I travel J long haul and am hesitant to use it for short or medium haul flights, so I guess I'm screwed when it comes to that as compensation.
May 8, 2018, 10:01 pm
#14
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
USD3000 still is low for a trans-Pacific flight. Had an overbooked DL from LGA to PIT last year and the compensation for the last few passengers was at USD2500.
Reason for the downgrade request was weird. I have a couple of upgrade vouchers on hand, and I don't know how "useless" they are as I travel J long haul and am hesitant to use it for short or medium haul flights, so I guess I'm screwed when it comes to that as compensation.
Reason for the downgrade request was weird. I have a couple of upgrade vouchers on hand, and I don't know how "useless" they are as I travel J long haul and am hesitant to use it for short or medium haul flights, so I guess I'm screwed when it comes to that as compensation.
if you flew some ex-TPE/BKK/CHN flight 3000 USD is more than 50% of ur ticket.
May 8, 2018, 10:45 pm
#15
Join Date: Jan 2018
Programs: MPCGO
Posts: 123
. And I suppose it wasn't a bump off so no comparison to the DL offering, but an offer of US$2500 compensation for the short 45 minute flight plus rebooking to the next flight was pretty attractive last year.