Mid-Tier benefit: Bookable Upgrade
Aug 16, 2018, 3:57 am
#76
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
What if equipment changes?
I have just managed to apply one bookable upgrade from M -> I on an A333 service (The one without a premium economy cabin) for SIN-HKG. My question is: What happens if, due to an equipment swap, as they appear to happen quite often on this route, the plane I will be flying on suddenly has a PE cabin? Will they downgrade me to PE, or allow me to stay in business? After all, it is not my decision if they decide to change the aircraft. And in this particular case I will be travelling with my wife and infant daughter, who will together be sitting in business anyway (Full redemption), so I would not like it very much (And neither would my wife) if I was bumped down one cabin while they stay seated in the front... Any experiences with this?
Last edited by NetJets Germany; Aug 16, 2018 at 11:12 pm Reason: Tidying up typos
Aug 16, 2018, 6:14 pm
#77
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,140
One thing that I really don't quite get, is why after using a bookable upgrade, you cannot check-in online anymore, but must check in at check in desk at the airport... Seems a bit weird since they pull the upgrade from your account and issue a new e-ticket after processing the upgrade... wonder when they will make the whole process more seamless and faster? I guess asking a bit too much from CX IT dept?
The stress of wondering whether we would make it ruined the trip. I will NEVER combine bookable upgrades with connections again.
Dec 7, 2018, 1:11 am
#78
Join Date: Jun 2013
Programs: CX DM/OWE, Marriott Titanium, Avis Preferred, National EE
Posts: 128
So i have 2 more bookable upgrade coupons to use by year end, but every trip i have tried to use them on (mostly travels to shanghai and singapore and tokyo) I have had the upgrade request denied. I am beginning to think these vouchers are a bit useless. As most of my travel is booked last minute. Anyone have any experience with calling into the MPO club line to ask them to push your request up? or to force the system to release a seat in an upgradable class? I dont want to loose them by the end of the year!
Dec 7, 2018, 1:34 am
#79
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
So i have 2 more bookable upgrade coupons to use by year end, but every trip i have tried to use them on (mostly travels to shanghai and singapore and tokyo) I have had the upgrade request denied. I am beginning to think these vouchers are a bit useless. As most of my travel is booked last minute. Anyone have any experience with calling into the MPO club line to ask them to push your request up? or to force the system to release a seat in an upgradable class? I dont want to loose them by the end of the year!
Dec 8, 2018, 2:45 am
#80
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
So I have two bookable upgrades confirmed from KUL to HKG on Dec 16th. Economy B to Business I.
My wife will have to delay her flight for at least 5-6 days.
Since I'm within the 15 days if being able to change/cancel, is the bookable upgrade on hers wasted now or will Marco Polo moved the bookable upgrade to the new date?
My wife will have to delay her flight for at least 5-6 days.
Since I'm within the 15 days if being able to change/cancel, is the bookable upgrade on hers wasted now or will Marco Polo moved the bookable upgrade to the new date?
Dec 8, 2018, 11:35 pm
#81
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
So I have two bookable upgrades confirmed from KUL to HKG on Dec 16th. Economy B to Business I.
My wife will have to delay her flight for at least 5-6 days.
Since I'm within the 15 days if being able to change/cancel, is the bookable upgrade on hers wasted now or will Marco Polo moved the bookable upgrade to the new date?
My wife will have to delay her flight for at least 5-6 days.
Since I'm within the 15 days if being able to change/cancel, is the bookable upgrade on hers wasted now or will Marco Polo moved the bookable upgrade to the new date?
answered my own question. They allowed me to have my mid-tier upgrade back to use for the future.
Jan 26, 2019, 4:36 pm
#82
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 386
Can anyone explain what happens to a ticket in terms of re-issuance after a BUD has been applied?
Shortly after my upgrade confirmed I selected seats by messaging CX through Facebook, and the agent informed me to contact reservations as my ticket wasn't issued. I called in twice and both phone agents said the ticket was issued, but on Manage My Booking I still have the warning message "Please issue ticket to access your baggage information."
Shortly after my upgrade confirmed I selected seats by messaging CX through Facebook, and the agent informed me to contact reservations as my ticket wasn't issued. I called in twice and both phone agents said the ticket was issued, but on Manage My Booking I still have the warning message "Please issue ticket to access your baggage information."
May 2, 2019, 10:55 pm
#83
Join Date: Mar 2006
Location: HKG
Programs: CX Diamond / OWE
Posts: 277
I have just managed to apply one bookable upgrade from M -> I on an A333 service (The one without a premium economy cabin) for SIN-HKG. My question is: What happens if, due to an equipment swap, as they appear to happen quite often on this route, the plane I will be flying on suddenly has a PE cabin? Will they downgrade me to PE, or allow me to stay in business? After all, it is not my decision if they decide to change the aircraft. And in this particular case I will be travelling with my wife and infant daughter, who will together be sitting in business anyway (Full redemption), so I would not like it very much (And neither would my wife) if I was bumped down one cabin while they stay seated in the front... Any experiences with this?
Thanks!
May 3, 2019, 2:06 am
#84
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
Hi @NetJets Germany, can you please let me know which HKG-SIN flights have no PE? Is it all the flights on the A330-300 ?
Thanks!
Thanks!
If anything can be said with any certainty on this route, I would venture to say that you are more likely to get upgraded from Y to a recliner J class seat than a lie-flat one. In other words, it is not really worth it. Unless you are booked in PE, in which case your chances will be slightly better for a lie-flat J seat, but you would still be living life in the edge until you’ll have actually boarded your plane.
May 6, 2019, 1:37 am
#85
Join Date: Mar 2006
Location: HKG
Programs: CX Diamond / OWE
Posts: 277
If anything can be said with any certainty on this route, I would venture to say that you are more likely to get upgraded from Y to a recliner J class seat than a lie-flat one. In other words, it is not really worth it. Unless you are booked in PE, in which case your chances will be slightly better for a lie-flat J seat, but you would still be living life in the edge until you’ll have actually boarded your plane.
Dec 16, 2019, 8:16 pm
#86
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Just had a time wasting experience with the bookable upgrade.
Submitted a bookable upgrade for 1 pax on a multi-pax booking. System accepted the request and I expected that it would split the booking and process the upgrade if confirmed.
72 hours later, I get an email saying it's unsuccessful because there you can't process upgrade for only part pax of the booking. If this is the case, then why does it let one submit such a request to begin with??
Luckily, I was still far out enough to split the booking and submit a new request, which took another 72 hours. So total 6 days gone in this upgrade process.
Submitted a bookable upgrade for 1 pax on a multi-pax booking. System accepted the request and I expected that it would split the booking and process the upgrade if confirmed.
72 hours later, I get an email saying it's unsuccessful because there you can't process upgrade for only part pax of the booking. If this is the case, then why does it let one submit such a request to begin with??
Luckily, I was still far out enough to split the booking and submit a new request, which took another 72 hours. So total 6 days gone in this upgrade process.
Jan 2, 2020, 9:23 pm
#87
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Couple months ago I had submitted a Y to J bookable upgrade request which cleared into J, at the time it was a 2 class flight.
Aircraft now changed to 3 class J/W/Y, although MMB is still showing that I'm confirmed in J with my J seat allocation intact.
Has anyone had experience with this? Will CX honour the upgrade to J or will I later find out that they'll seat me in W?
Aircraft now changed to 3 class J/W/Y, although MMB is still showing that I'm confirmed in J with my J seat allocation intact.
Has anyone had experience with this? Will CX honour the upgrade to J or will I later find out that they'll seat me in W?
Jan 2, 2020, 11:27 pm
#88
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
I would be surprised if you’re bumped down to W..as of now, you hold a ticket in J- no clue if you were to make any changes however(like same flight, which say now has regularly scheduled W, to a different date)
Jan 3, 2020, 12:18 am
#89
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
I hope the logic applies but I don't "hold a ticket" in J. The way I've found bookable upgrades work is that they don't touch the e-ticket, if I ask for the eticket to be resent to me it comes in Y, but they update the booking somehow with the new class. It's not really a reissue.
Jan 3, 2020, 2:00 am
#90
Join Date: Nov 2019
Location: HKG, LON, TYO
Programs: CX MPC DM, SQ Krisflyer Elite Gold, Marriott Bonvoy Platinum Elite
Posts: 35
I hope the logic applies but I don't "hold a ticket" in J. The way I've found bookable upgrades work is that they don't touch the e-ticket, if I ask for the eticket to be resent to me it comes in Y, but they update the booking somehow with the new class. It's not really a reissue.