Nov 15, 2017, 7:14 pm
Last edit by: sxc
This thread is to discuss the wi-fi experience on the A350.
Discussion on 777 / A330 retrofit is discussed in this thread:
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1877788-wi-fi-777s-a330s-2020-a.html
Discussion on 777 / A330 retrofit is discussed in this thread:
https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1877788-wi-fi-777s-a330s-2020-a.html
FINALLY... Wifi Reportedly Coming Next year (In 2016 to A350)
Dec 6, 2017, 6:50 am
#91
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Jan 2, 2018, 9:49 pm
#93
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
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Has anyone been on a long flight where the internet wasn't working, and complained about it? Just wondering if CX considers this something that requires service recovery and what it is.
Jan 2, 2018, 11:19 pm
#94
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
I was on CX104 the other day and wifi didn't work for the entire flight -- neither did the moving map. I had planned to do work on the flight so it was pretty annoying, but since everyone was in the same boat I didn't bother complaining.
Jan 12, 2018, 2:21 am
#96
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
The ISM told me that unfortunately I will need to pay the $19.99 again and gave me the Panasonic support email address to get a refund. I did it while I was on the plane and got my refund before I landed.
Jan 12, 2018, 2:27 am
#97
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Just as a data point, filed a complaint just to see what would happen. The usual standard apology, no compensation (I had not purchased a package yet).
Jan 12, 2018, 2:28 am
#98
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I was on CX859 on Jan 2 and the wifi was working on my mobile for about 2 hours then I got disconnected. When I tried to log back in I was prompted to select a plan when I already paid.
The ISM told me that unfortunately I will need to pay the $19.99 again and gave me the Panasonic support email address to get a refund. I did it while I was on the plane and got my refund before I landed.
The ISM told me that unfortunately I will need to pay the $19.99 again and gave me the Panasonic support email address to get a refund. I did it while I was on the plane and got my refund before I landed.
Jan 17, 2018, 5:20 pm
#100
Join Date: Feb 2006
Location: SFO
Programs: UA 1K - 2mm, AA Platinum- 2mm, Starwood Lifetime Platinum (Ambassador)
Posts: 457
Was on the A350 from HKG SFO the other day. Wifi was on, but really slow. Took forever for my laptop to sync up with all of my services (i know I should have turned them all off before connecting).....
Was also nice to have the SMS functionality on my phone as well.
Was also nice to have the SMS functionality on my phone as well.
Jan 17, 2018, 7:54 pm
#101
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
For the less technologcally-savvy...can you explain how the phone service thing works?
I've paid for wifi a bunch of times on the a350 and I just link the CX wifi to my phone and laptop (one at a time). How do I get service on my phone independently?
Jan 17, 2018, 8:39 pm
#102
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
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There is a cell network onboard that your phone can connect to. You will be charged data roaming according to your phone plan if you connect to it. And you are billed by your phone company.
Jan 17, 2018, 8:40 pm
#103
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Jan 17, 2018, 8:45 pm
#104
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Yes but be careful as to how your phone plan charges you. CSL in HK has a "day roaming pass" so it ends up about the same cost as paying for wifi, however I'm not sure how other telcos charge.
Jan 17, 2018, 9:50 pm
#105
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464