New fees for changing award bookings
Sep 9, 2013, 9:02 am
#16
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
New fees for changing award bookings over the phone
Well, SQ does have a small charge for date changes to partner awards (USD 20, but same cost for a routing change, something CX wants USD100/10K asiamiles for).
Redeposit of miles for completely unused tickets is USD30 vs USD120/12K asiamiles).
Redeposit of miles for completely unused tickets is USD30 vs USD120/12K asiamiles).
Sep 9, 2013, 9:43 am
#17
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Shame on them. Very bad for them to just sneak it in, and hope we don't notice it.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font).
Perhaps this is a way for them to earn extra revenue, while decreasing workload of their call center staff.
I'll raise this at the DM luncheon on Wednesday. At least they should waive this fee for DM/GO.
us nobodys aren't getting anywhere.... i'd think a 10USD charge/1000 miles would be sensible, but 25USD just for date change would sound steep...!
Sep 9, 2013, 10:05 am
#18
Join Date: Aug 2012
Posts: 755
Thats really bad. Free date and time change is almost the only strength of AM over its OW partners. BA' chart beats AM's redemption rate almost in all distance.
So are they taking the waitlist system away as well?
What about bookings without ticket issued?
So are they taking the waitlist system away as well?
What about bookings without ticket issued?
Sep 9, 2013, 10:08 am
#19
Suspended
Join Date: Dec 2012
Posts: 2,377
But however, if we could hopefully get them to waive this fee for MPO elites, that would be a great step moving forward already.
Sep 9, 2013, 10:35 am
#20
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
Maybe they will do away with all the Asia Miles thing? Joking of course. But at the rate things are going, the call centre will not cost anything to run - the fees will be more than enough!
Sep 9, 2013, 11:24 am
#21
Suspended
Join Date: Dec 2012
Posts: 2,377
Shame on them. Very bad for them to just sneak it in, and hope we don't notice it.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font.
When credit cards do the same thing (like changing the redemptions from HK$12 : 1 Asia Mile to HK$15 : 1 Asia Mile), at least they send us something in the mail (albeit on a small slip of paper with super tiny size 6 font.
Sep 9, 2013, 11:37 am
#22
Join Date: Aug 2012
Posts: 755
well... there is one good thing for this change, the wait time for Asiamiles/MP hotline will be reduced.
Sep 9, 2013, 6:19 pm
#24
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
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So peoplehere thinks its a fair deal and waiver for elites and wont join the petition?
Disclaimer: im a cx green.
So peoplehere thinks its a fair deal and waiver for elites and wont join the petition?
Disclaimer: im a cx green.
Sep 9, 2013, 6:47 pm
#25
Suspended
Join Date: Jun 2012
Posts: 3,513
What is the unpublished benefit thing CX did for u as a green?
Sep 9, 2013, 6:54 pm
#26
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
What is the unpublished benefit thing CX did for u as a green?
I can also be a guest of a higher tiered member at the same time, or a higher tiered member of other FFP.
The said unpublished bennies would be deemed off topic here
Originally Posted by correctioncx
Originally Posted by kaka
So peoplehere thinks its a fair deal and waiver for elites and wont join the petition?
Disclaimer: im a cx green.
Disclaimer: im a cx green.
What is the unpublished benefit thing CX did for u as a green?
The said unpublished bennies would be deemed off topic here
Last edited by kaka; Sep 9, 2013 at 6:55 pm
Sep 9, 2013, 7:42 pm
#27
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Another nail in the coffin of AM?
I'm been considering jumping ship to BAEC for a while now, as I do 4 sectors on BA metal per year and in the last few years CX offers no extra service to its own Gold members that other OW Sapphire's don't get.
Honestly, what's next? Maybe they'll give us a seat guarantee in F class and in the same stroke do away with it for BHKMLV classes.
AM redemptions are such horrible value that their only redeeming feature was that at least changes were free.
I'm been considering jumping ship to BAEC for a while now, as I do 4 sectors on BA metal per year and in the last few years CX offers no extra service to its own Gold members that other OW Sapphire's don't get.
Honestly, what's next? Maybe they'll give us a seat guarantee in F class and in the same stroke do away with it for BHKMLV classes.
AM redemptions are such horrible value that their only redeeming feature was that at least changes were free.
Sep 9, 2013, 9:31 pm
#29
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
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Much agreed, no wonder i am holding off amex, citi and hsbc points to avoid giving to asiamiles...
Originally Posted by midlevels
Another nail in the coffin of AM?
I'm been considering jumping ship to BAEC for a while now, as I do 4 sectors on BA metal per year and in the last few years CX offers no extra service to its own Gold members that other OW Sapphire's don't get.
Honestly, what's next? Maybe they'll give us a seat guarantee in F class and in the same stroke do away with it for BHKMLV classes.
AM redemptions are such horrible value that their only redeeming feature was that at least changes were free.
I'm been considering jumping ship to BAEC for a while now, as I do 4 sectors on BA metal per year and in the last few years CX offers no extra service to its own Gold members that other OW Sapphire's don't get.
Honestly, what's next? Maybe they'll give us a seat guarantee in F class and in the same stroke do away with it for BHKMLV classes.
AM redemptions are such horrible value that their only redeeming feature was that at least changes were free.
Sep 9, 2013, 9:33 pm
#30
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
All I do is pay fees....
Cathay people....you are lucky!
At AA the award availability drops at weird times....So when booking a safari or a cruise when you NEED to be somewhere at specific dates and times. We book what we can get. I had millions of miles and have been burning them and I pay the following fees daily. I average about $350 in fees a month trying to obtain seats in F or J.....
Change in city pair.....JFK-HKG-BKK to JFK-HKG $150
Cancel Aadvantage aaward $150 redeposit fee
$75 for changes within 21 days....which is when inventory opens up!!!
Though now waived as lifetime plat....
$25 ticketing fee for using phone agent even though One World booking availability is not available online????
If they are only starting now..consider yourselves lucky.
Safe travels to all!
At AA the award availability drops at weird times....So when booking a safari or a cruise when you NEED to be somewhere at specific dates and times. We book what we can get. I had millions of miles and have been burning them and I pay the following fees daily. I average about $350 in fees a month trying to obtain seats in F or J.....
Change in city pair.....JFK-HKG-BKK to JFK-HKG $150
Cancel Aadvantage aaward $150 redeposit fee
$75 for changes within 21 days....which is when inventory opens up!!!
Though now waived as lifetime plat....
$25 ticketing fee for using phone agent even though One World booking availability is not available online????
If they are only starting now..consider yourselves lucky.
Safe travels to all!