kaka

or everyone on FT who is affected by this very flight (or with similar delays) should write to CEO as of now!

CXBA

i agree here CX has put itself in an awful situation. However they can still redress and come out clean, providing that:
a) they discipline heavily the staff involved in the accident, even if I tend to think this may be an overzealous employee overreaction;
b) they put forward quickly a set of rules to avoid repeats of such accidents or make sure they are rigidly enforced if they are existing. Make sure that any type of blackmailing or threats yields grounding or in some circumstances, a trip to the police station;
c) they put the smartass cook permanently in the blacklist, so any future attempt to book any type of ticket from CX, revenue or not, is refused.

garykung

No - here is what we should do:

1) Have Apple Daily Phone number ready at all time

2) Regardless what happened, ask for HKD$40K.




Impossible.

a) With this amount of compensation, it had to come from a manager.

b) CX was always slow on that. BTW - Mr. Wong did not blackmail CX at all - what he did (based on the video) was calling the media and "reserve all rights".

It was unclear that who offered HKD$40K.

c) You want to ban a CX MPC GO? Nice try.

CXBA

then fire the manager.

we evidently differ on the meaning of blackmail. Do you possibly know what did he meant when he said "reserve all rights"?

status does not imply a license for doing anything that pleases you. If CX finds it objectionable they can remove it.

ChrisLi

To be honest I will be glad to hear from CX that they revoke the MPC member from this guy.

Note: MPC is Macro Polo Club, for a club you can always kick mis-behaving member out

garykung

+1 How about the CEO first?

I don't want to guess...

Then I remember a case - a former NW WorldPerk (Now DL SkyPeso) Platinum get booted from the program because of overcompensation. He then class action and sue DL.

The funny thing is the court in fact certifies the class.

(Although it will not happen in the case of CX, how far CX is willing to go?)

Marco Polo

or demanding with menaces if he threatened the staff with job loss............
I was reading the BA thread a few days back
A Scotsman was moaning his flight was delayed and then eventually moved to another flight and they got back to Haggisland more than 4 hours late - they mentioned that if you are more than 2 hours late under EU agreements you can claim Euro 250.

So either the 40kx6 story is bo llox or the staff screwed up badly.

Marco Polo

Hang on. He had a Gold card and produced an economy boarding pass so the checkin girl did her job. Basically he has then said ' delay no more' to CX. Cantonese speakers will get the drift of that.

kaka

totally OT, but i read earlier on a magazine during haircut, that an ex govt official got banned from using the HKJC clubhouse at happy valley. so yea, with this, kicking a misbehaving MPC member out is totally in-line.

CX HK

Was it for getting into a fight with the son of a Hong Kong billionaire?

Fly Me To The Moon

I am sitting at the airport now 26.Jan waiting for my 00:45 27.Jan flight to Milan.

I just noticed that tonight's CX 255 is delayed until 8:00am tomorrow?

I wonder how many $40,000 CX is going to give out this time!

Let the flood gates open!!!

garykung

CX is a sucker in dealing with celebrities.

An old news - http://the-sun.on.cc/channels/news/2...3437_0000.html

(In Chinese)

rdchen

I think the best way to teach CX a lesson is to post the story on as many mainland websites as possible. Just imagine full planeload of passengers refuse to disembark unless CX pays them HK$40K each in cash

Marco Polo

SCMP Laisee column www.scmp.com
Chef leaves Cathay in a stew

There are red faces at Cathay Pacific (SEHK: 0293) after a duty manager recently agreed to pay extraordinary compensation to celebrity chef Wong Wing-chee after he and his five travelling companions were told their Hong Kong-London flight had been delayed for about nine hours.

Cathay offered them HK$10,000 but Wong threatened to voice his complaints to Apple Daily. Eventually, the members of group, who were flying economy, were each given HK$40,000 and got an upgrade. The story still appeared in Apple Daily and other local papers.

A Cathay spokesman said: "As a general rule, we handle compensation matters on a case-by-case basis and do not discuss details." However, the matter is being fully discussed on the internet with people astonished at Cathay's weakness and Wong's greed.

It is a sentiment privately held by Cathay staff who are annoyed and embarrassed by the way the matter has been handled.

Cathay has had a bad run of publicity. A pilot was recently charged with a sex attack on a female cabin crew member in a New York hotel room. And last year pictures circulated on the internet of a pilot and a female flight attendant in, shall we say, a highly intimate situation in the cockpit of an aircraft while it was on the ground. .................... [email protected]

CX HK

Might come back and bite us in the butt, wouldn't want any more flights disrupted at HKG cause of unruly passengers, let alone mainlanders...