Are you a Diamond or Emerald...
 

asked the gate attendant while she was looking at my boarding pass while waiting in line to board CX880 last Monday. Is it too much to ask for CX to hire personnel who are able to read what's on the boarding pass? :mad:

* Interesting - I expect that staff in HKG are better trained.
* Why should she care whether you are DM or EM anyway? Is she taking you to the front of the line? I don't think there is any difference between a DM and an EM at the gate.

i bet. with the salary package from CX, i'd be surprise if anyone has a basic knowledge of anything would get there...

I'm not trying to be nasty, but that's the case, especially with the new staff...

I was in the First/Biz class line holding a Y Pass.

Did you figure out why she wanted to know whether you are a DM or an EM?

I think she was trying to verify if I belong in the queue. It just ticked me off that she was asking my status while she had my boarding pass in hand and was looking at it.

I think your experience was one off - never had that problem before.

yeah sounds like a one off thing...most of my experiences are quiet good, i've even had a friend or 2 board with me when they are no status...and the gate agents dont say anything.....

--ditto--

have also been a family of 8 boarding in the F/J line with just myself as a DM and no hassles whatsoever (we were all in Y)....haivng said that, 2 of us were bumped up to J

A big family:D

wow.. 8 thats high revenue customer, no wonder they upgraded the 'paying' customer ahha..in this case you have DM.
Back to the subject, i would have answered "BOTH, why?":p

I don't think she was trying to distinguish between the 2. Just checking whether the OP is entitled to priority boarding, and attempting to clear the priority line of people who shouldn't be there.

I thought they changed the benefits anyway so that any marco polo member, including Green, gets priority boarding. The lines on the left side have certainly been much longer.


http://www.cathaypacific.com/cpa/en_HK/ffp/mpo/benefits

it's been the case for about 2 years now - I think they changed it since the CX/KA merger / when KA started to be included in the MPO program