FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   Confirming from waitlist - notes to guide your TA! (https://www.flyertalk.com/forum/cathay-pacific-cathay/640459-confirming-waitlist-notes-guide-your-ta.html)

christep Dec 27, 2006 9:20 pm
Confirming from waitlist - notes to guide your TA!
 
From cxagents.com for the benefit of people using TAs to book CX flights who may not be familiar with the procedures, you can print this out and advise them on how most effectively to chase for confirmation:

Code:
Chasing Seat Confirmation for Waitlisted Bookings on Cathay Pacific
(CX) and Dragonair (KA) Flights         

To expedite the process of chasing seat confirmation for waitlisted bookings
on both CX and KA flights, we are pleased to inform you that with effect from
01 January 2007, all waitlist promotion requests before 1 day of departure
should be sent through “SSR” queue function in GDS. This function would
replace the existing channels of phone, fax and e-mail.

You may refer to the following for the standard entries in different GDS, we
would appreciate if you could follow the recommended format to ensure a
smooth handling.

Automation of Waitlist Flight Status:
CRS
       
SSR ENTRY
SABRE (AA)        3OTHS1/PLEASE CONFIRM WAITLIST SEGMENT/FREE TEXT

Notes~
1 = Segment No.
PLEASE CONFIRM WAITLIST SEGMENT = Mandatory field
FREE TEXT = Recommend to input : Flight/Class/Date
ABACUS (1B)        3OTHS1/PLEASE CONFIRM WAITLIST SEGMENT/FREE TEXT

Notes~
1 = Segment No.
PLEASE CONFIRM WAITLIST SEGMENT = Mandatory field
FREE TEXT = Recommend to input : Flight/Class/Date
GALILEO (1G)        V.ACX*/PLEASE CONFIRM WAITLIST SEGMENT/FREE TEXT

Notes~
PLEASE CONFIRM WAITLIST SEGMENT = Mandatory field
FREE TEXT = Recommend to input : Flight/Class/Date
WORLDSPAN (1P)        3SSROTHSCXNN1PLEASE CONFIRM WAITLIST SEGMENT FREE TEXT

Notes~
1 = Segment No.
PLEASE CONFIRM WAITLIST SEGMENT = Mandatory field
FREE TEXT = Recommend to input : Flight/Class/Date
AMADEUS (1A)        SROTHS CX-PLEASE CONFIRM WAITLIST SEGMENT FREE TEXT

Notes~
1 = Segment No.
PLEASE CONFIRM WAITLIST SEGMENT = Mandatory field
FREE TEXT = Recommend to input : Flight/Class/Date

Thank you for your support on Cathay Pacific and Dragonair.

Guy Betsy Dec 28, 2006 4:18 am
NOTE : Above information pertains ONLY to TAs in Asia/Pacific region. It does NOT APPLY to North American (ie Canada, US) or EUROPEAN agencies who have their own protocol to follow.

Currently Asia/Pacific TAs use all formats to try and get waitlists cleared - namely phone, fax, email, bribes even... and CX is trying to curtail all that in favour of doing everything on CRS. Though of course, the ones who do know where to get 'special' favours, would not need to follow protocol.

Having Oneworld elite status on your booking increases your waitlist chances. Though sometimes we still do need the extra help a TA can do.

Above does not pertain to award bookings!


All times are GMT -6. The time now is 3:04 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.