FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   Cathay serving Tap water? (https://www.flyertalk.com/forum/cathay-pacific-cathay/2194341-cathay-serving-tap-water.html)

joshboy2000 May 12, 2025 3:50 am

Cathay serving Tap water?
 
Flying HKG-NRT on 12.05. I asked for sparkling water but still water was served, not a major and a genuine mistake. What I am more concerned about was that the water was tap water.

I only discovered this when I tasted it and it had a strong taste (and smell) of Chlorine.

I remember Cathay always serve still water from a large bottle and never tap water. The attendant informed me it was a change in policy and she would write up my complaint.

Either I have never noticed this before or it really is a change that CX are serving tap water now?

Anyone else have similar experience or this is an isolated case?

mangochico May 12, 2025 5:20 am


Originally Posted by joshboy2000 (Post 37080671)
Flying HKG-NRT on 12.05. I asked for sparkling water but still water was served, not a major and a genuine mistake. What I am more concerned about was that the water was tap water.

I only discovered this when I tasted it and it had a strong taste (and smell) of Chlorine.

I remember Cathay always serve still water from a large bottle and never tap water. The attendant informed me it was a change in policy and she would write up my complaint.

Either I have never noticed this before or it really is a change that CX are serving tap water now?

Anyone else have similar experience or this is an isolated case?

I had a similar experience flying from HKG to LHR recently. I gave back my bottled water which was provided on my seat hoping that I will get a replacement, instead I got my old bottle back with it filled up.

PaulC852 May 12, 2025 6:03 am


Originally Posted by joshboy2000 (Post 37080671)
I remember Cathay always serve still water from a large bottle and never tap water. The attendant informed me it was a change in policy and she would write up my complaint.

Either I have never noticed this before or it really is a change that CX are serving tap water now?

Anyone else have similar experience or this is an isolated case?

I guess my memory goes back further. Twenty-odd years ago, in economy, "tap" water (i.e. from a tank of "potable" water on the plane) poured from a jug was standard on all routes.

SLGO May 12, 2025 8:03 pm

I think it is always ‘tap’ water they serve in economy? Only bottled water in business.

blandy62 May 12, 2025 9:02 pm

some years ago they had some bad publicity because of somw issue with the water tanks. Can't recall exactly what happened. So they did swiched to bottled water but would not surprise me too much if itis back to water from the tank

thomas164 May 13, 2025 8:24 am


Originally Posted by blandy62 (Post 37082367)
some years ago they had some bad publicity because of somw issue with the water tanks. Can't recall exactly what happened. So they did swiched to bottled water but would not surprise me too much if itis back to water from the tank

That was summer 2015, because I was on one of the very plane that got microbial contamination. Only bottled waters was served in economy, while toilets have huge signs saying “Do not drink from tap”. I forgot whether hot drinks (coffee/tea) were suspended or brewed from bottled water.


All times are GMT -6. The time now is 5:25 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.