Originally Posted by RA-wannabe (Post 36772087)

I've got a CX RM. I'm based in SG if that helps. They book for a massage slot for me in the pier. Get me a free buggy for connections if the connection is really far. For more complex booking, they can set things up. Sometimes, I tell my RM that I want to go on a holiday, and ask for the cheapest business class ticket around a 8-12 hour flight radius including transit and he comes back to me. He also helps with booking of hotels with free upgrades and sometimes asks if I want to meet station chief for meals if I'm around the area. Basically, you can get it as personalized as you want or as unpersonalized as you want. I'm pretty happy with my RM. I've got my RM when I got over 3200 status points.

Originally Posted by PaulC852 (Post 36773574)

OIC OK - so that's basically what we used to call a "Travel Agent", but one that's tied to CX only (and hotels with whom they have deals).

Originally Posted by RA-wannabe (Post 36774874)

Don't think a Travel Agent can help book a massage slot on the pier or arrange for a buggy through security at HKIA or arrange surprises onboard or in the lounge.

Originally Posted by RA-wannabe (Post 36772087)

I've got a CX RM. I'm based in SG if that helps. They book for a massage slot for me in the pier. Get me a free buggy for connections if the connection is really far. For more complex booking, they can set things up. Sometimes, I tell my RM that I want to go on a holiday, and ask for the cheapest business class ticket around a 8-12 hour flight radius including transit and he comes back to me. He also helps with booking of hotels with free upgrades and sometimes asks if I want to meet station chief for meals if I'm around the area. Basically, you can get it as personalized as you want or as unpersonalized as you want. I'm pretty happy with my RM. I've got my RM when I got over 3200 status points.

Originally Posted by CXFlyerBoy (Post 36774972)

but these are perks that are besides flying and are not perpetual like wealth RMs (unless you tanked). Do you get to keep the RM if the next year you fly only enough to make silver, or even green?

Originally Posted by PaulC852 (Post 36775012)

Well here CX is missing out. I see that AA just started making Lifetime ExPlat/OWE reasonably easily achievable at 4MM.

Originally Posted by VE105 (Post 36775339)

I don't think CX would invest on lifetime members who no longer spend much on the airline.

Originally Posted by PaulC852 (Post 36775355)

And that is fundamentally the point - some airlines (eg AA, BA and QF) reward loyalty, CX doesn't - they just have dedicated sales people who milk you for as much as possible in the short term on a commission basis.

Originally Posted by PaulC852 (Post 36775355)

And that is fundamentally the point - some airlines (eg AA, BA and QF) reward loyalty, CX doesn't - they just have dedicated sales people who milk you for as much as possible in the short term on a commission basis.

Originally Posted by CXFlyerBoy (Post 36775509)

What is the ROI to invest on royalty. Again these are the program that spam CX in the front cabins with their accumulated points. No revenue for CX.

Originally Posted by VE105 (Post 36775578)

BA rewards loyalty? Thanks for the first joke of 2025! :D

Originally Posted by pf007 (Post 36776152)

Excuse me if anyone gets offended, but by the look of things right now it looks like they're rewarding borderline stupidity (smirk!)

Sure isn't too happy a new year for the BA loyalists

Originally Posted by cxwaterboy (Post 36776830)

Judging from the reaction next door, 2024 ended with a bang. I wouldn’t be paying that kind of money for a yearly pass to indulge in soggy pasta and fishcakes.

From my understand, even their standard Gold guest list members do not have relationship managers. There is a whole GGL team to take care of them but we have a DM team over here as well.

FYI. The cost of new GGL would be higher than DMP.