Seat Map Unavailable Error - Overbooked Flight?
Feb 1, 2023 | 9:15 pm
#1
Original Poster
Join Date: Jun 2005
Location: HKG, LHR
Posts: 1,621
Seat Map Unavailable Error - Overbooked Flight?
When trying to change my seat in Manage Booking, I get an error saying the seat map is not available and I can only choose from Window/Aisle. Does this mean the cabin is overbooked and there is a chance of an upgrade?
Feb 1, 2023 | 9:59 pm
#2
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,366
For example, a CX ticket on RJ metal. Though, using the metal's website might give you options to allocate a specific seat. Sometimes, you will need the booking reference corresponding with the metal operator (though sometimes, the original booking reference just works on the metal's website as well).
Apr 29, 2023 | 6:06 am
#5
Join Date: Mar 2006
Location: Malta
Programs: Skywards Silver
Posts: 561
This has just happened to my booking. Seat map was available the last few times I've checked and now 4 days before departure, it's no longer available. But the return flight still pulls up the seat map.
There's also a disclaimer message for the flight without seat map saying "For operational reasons, Cathay Pacific may occasionally re-assign seats without prior notice"
EDIT: It's on CX metal. It's CX256 on 03MAY in PEY
There's also a disclaimer message for the flight without seat map saying "For operational reasons, Cathay Pacific may occasionally re-assign seats without prior notice"
EDIT: It's on CX metal. It's CX256 on 03MAY in PEY
Apr 29, 2023 | 6:59 am
#6
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,607
I can still see the seat map for this flight. The flight is neither full nor likely overbooked at this point. Not sure why you can't see a map, but I can see that if nothing else, seat 31E is open for anyone to choose.
Apr 29, 2023 | 7:31 am
#7
Join Date: Mar 2006
Location: Malta
Programs: Skywards Silver
Posts: 561
Interesting, maybe it's because my booking is for 2 people and there's only 1 seat available 🤷🏻♂️
Apr 29, 2023 | 9:36 pm
#9
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,125
Ive been in a similar situation on 6 Apr CX101, where I released 33HK on a cancellable tix on 5 Apr and couldnt get them back - blocked seats under airport control.
Only in airport check in could I get check in desk to place a phone call and get them back.
Apr 30, 2023 | 2:20 am
#10
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,607
Apr 30, 2023 | 3:30 am
#11
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,125
May 2, 2023 | 11:43 pm
#12
Join Date: Jan 2017
Programs: CX GO, IHG Dia Amb
Posts: 830
I have 2 bookings which used to be open for seat selection. A few days ago somehow reservation became unavailable with all seats (except the already chosen ones) blocked. One in Y and one in J. Both marked with a OWS no.
May 3, 2023 | 11:08 am
#13
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,226
This has just happened to my booking. Seat map was available the last few times I've checked and now 4 days before departure, it's no longer available. But the return flight still pulls up the seat map.
There's also a disclaimer message for the flight without seat map saying "For operational reasons, Cathay Pacific may occasionally re-assign seats without prior notice"
EDIT: It's on CX metal. It's CX256 on 03MAY in PEY
There's also a disclaimer message for the flight without seat map saying "For operational reasons, Cathay Pacific may occasionally re-assign seats without prior notice"
EDIT: It's on CX metal. It's CX256 on 03MAY in PEY
Code:
smcx256/w/3maylhrhkg/vSM CX 0256/W/03MAYLHRHKG/V
SM CX 0256 W 03MAY LHRHKG 359
A C D E F G H K
W 30 <B + + + + + + + + B> 30 W
31 < + + + / + + + + > 31
32 < + + + / . + + + > 32
33 < / + + / > 33
A C D E F G H K
. AVAILABLE <> WING F GEN FACI K GALLEY E EXIT C COT
+ OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PET
/ RESTRICTED B BULKHEAD V PREF.SEAT X BLOCKED L LEGROOM U UMNR
() SMOKING D DEPORTEE UP UP-DECK Z NO FILM I INFANT R REAR
Y CHARGEABLE
May 4, 2023 | 3:31 pm
#14
Join Date: Mar 2006
Location: Malta
Programs: Skywards Silver
Posts: 561
Thanks everyone, turned out at least 2 of the seats were not selectable as their IFE were INOP, saw a pax wanting to move to one of those seats and the crew stopped them from doing so and explained the situation and the pax said they were happy not to watch IFE.