Originally Posted by brunos (Post 33179189)

As you know, the covid situation in India is becoming dramatic. June might not be the best time to return to India.

Originally Posted by brunos (Post 33179189)

India does allow some flights to operate, and Air India, but not CX, has been operating some flights between HK and DEL. But Hong Kong is getting very worried about numerous imported cases from India and might ban all flights. Anyway CX is not likely to resume flights there.

Originally Posted by brunos (Post 33179189)

Given the situation, I strongly doubt that CX would be willing to reroute your 4 awards on BA or QR.

Originally Posted by percysmith (Post 33181641)

Cancel their tickets, refund their miles (you converted them recently, so probably they come back with no expiry dates), do nothing further and wait for you to try and pursue them thru small claims in the US.

Gives them an opportunity to send someone to attend court and brandish their Because Of Coronavirus chop.

Originally Posted by sbs2716g (Post 33181851)

Why not start to look for award ticket yourself under BA/QR instead ? See whether CX have partner award in BA/QR?

CX will most likely cancel n refund you.

Originally Posted by percysmith (Post 33181909)

I think he’s after Protection. Not a chance, their Because Of Coronavirus chops are cocked and loaded.

Originally Posted by Keyser (Post 33182687)

as i said before, other airlines i have been on have put me on another carrier (both before & during covid times)

Originally Posted by Keyser (Post 33181507)

yes it is going from bad to worse but they don't have a choice regarding june....they would have been in usa for 6 months by that point so they have to return home....



the flights that are operating are flights under a bubble agreement india has signed with many countries....whether hong kong decides to ban all flights is irrelevant since cx is not operating right now so it makes no difference in my situation....even if cx agrees to resume flights to india, there is a good chance the indian government would make life difficult for them since they are doing their level best to help the poorly state run air india during this pandemic....this is coming at the cost of other airlines since air india is often on the bottom of most people's list of airlines to travel on....



this brings me back to my original question....if the flights have not resumed at that point then obviously my brother's flight will get cancelled....what would cx usually do in that situation????would they put them on another flight to get them to their final destination or would they simply cancel the tickets & do nothing....

i have been in situations where i had an award booked on lh & the flight was severely delayed so they put me on an ai flight to get me to my destination....a few months ago i was booked on a dl ticket from jfk-del via ams....the klm leg was cancelled due to covid restrictions so dl put me on a vs flight to get me to my final destination....

i have no experience with cx so i'm just looking for input on what they would do in case they need to cancel the flight....

Originally Posted by littlevoices (Post 33183120)

As it seems we have missed answering the question: Keyser, the most likely situation is that CX will cancel the flights and auto-refund the miles to you. Following this you could ring up push hard and they may be willing to delay the tickets (i.e. let you fly in July say, which could keep changing for a while), but it sounds like that isn't viable for your family. As such, if very keen to travel around your dates the choices would be to take the QR flights and split up your family or choose to pay. If paying personally I would be choosing QR and booking now using cash, if miles aren't available:
1. QR's travel with confidence policy would let you cancel for free (if booked by the end of the month) if through some miracle CX did decide to fly so are a good backup
2. Their Qsuites are a great product, if you can afford business, if not they are just a nice airline
3. They continue to fly throughout the pandemic, so if they sell you a flight it will almost certainly happen (though probably +/- 2 hours based on my experience)

Good luck

Originally Posted by brunos (Post 33183178)

1) CX currently operates from JFK twice weekly. It schedules once daily in June but that could be reduced. If your JFK flight operates, CX could reroute you on AI from HKG-DEL. That is why I mentioned AI. As I said. that AI flight could be suspended.

Originally Posted by brunos (Post 33183178)

2) The probability that CX would reboook on another airline 4 award pax on JFK-DEL is near 0. They have no legal obligation under UD DOT. In normal times, it would be almost impossible to find 4 J award seats on other OW partners, and therefore very expensive for CX. In the current situation it is even worse. Awards are more widely available a few days before departure, when the airline is sure that the flight will operate and with low loads. But that is a risk you don't wish to take.

Originally Posted by brunos (Post 33183178)

3) As mentioned above, I would suggest that you buy cash tickets on QR which is the most reliable airline in these covid times. If a miracle happens and CX flies or reroute you for free, you can always get a QR refund.

Originally Posted by brunos (Post 33183178)

Another option is to apply for a visa extension because you are unable to fly home.

Originally Posted by percysmith (Post 33183140)

That is Protection. Impossible with CX during Covid unless you can somehow find redemption availability with their partners, they rather you sue them.