refunded
 

FYI, my email today below to them and they cancel my booking. Full refund.

To: Cathay Pacific North America Online Support Group <[email protected]>
Subject: Booking reference: XXXX

Hi

My upcoming travel info:

Mar 16, 2020. From JFK to HKG to BKK

Mar 30, 2020 From SGN - HKG - JFK

I am asking for a full refund on this booking as Vietnam and USA have travel restrictions for any passenger transiting HKG.

Even if i can get to BKK, i will not be able to reach SGN (14 days rule).

I hope you can understand the situation. I have to cancel my hotel bookings besides this.


Hope this helps.

You should contact aa

Yes...AA is willing to help but unclear on the options.

You will need to deal with AA for #1 and #3 and with BA for #2 .

There is not anything to be done other than to proceed as though flights will operate. It goes without saying that if HKG is shut down that either the trip will not work or you will have to make this happen another way.

You must also make an upfront determination as to whether you are prepared to fly through HKG, whether there is an aircraft operating or not. Personally, I would not. But, that is a personal decision for you and you will also need to understand that depending on the rules in effect by the time of your return, if you do fly through HKG you may not be permitted to enter the US or you may be quarantined (depending on your nationality). That is the current rule for China and one has no way to know what the rules may be for HKG soon enough or what Canada will do.

Worth noting that AA can force award availability on any AA flight (as well as request, but not force it, it from any other OW carrier). Thus, don't let award availability be the sole determinant. You might consider JL via TYO.

Lastly, if your current tickets can't get you to your specific destination, are there are other more localized carriers which can take you the "last mile".

All of these have various risks, but it is important to chart all of this out before calling AA so that you are in a position to feed it to an agent and make whatever requests need to be made. You may find AA (and BA) accommodating, but not particularly knowledgeable.

Wow - this is extremely helpful and I greatly appreciate!! So far every AA agent that I have spoke to has claimed they are not able to request OW if via redemption. Has this recently changed?

My outbound flights LAX-HKG-SYD in late Feb are zero'ed out according to EF, but the flights still show up in Manage booking.
I am not sure if I try to reschedule my flights by myself online or wait until those flights are cancelled officially.

Dulles is also zeroed out for the entire month of March. My guess is some flights are on the chopping block but all are zeroed out while they sort out the mess. Personally I am waiting for more information if for no other reason than their phone lines are a total mess.

Booked on CX825 in early March. It's still showing when I log in. I went through the flight cancellation process through "Manage Booking", but stopped short of actually cancelling. Looks like we'd get everything back less CAD 200 a person. If they cancel CX825 would they rebook us on CX829, or offer a full refund? I'm guessing the former.

Let's say, CX actually cancels my flights (currently just zeroed out).
In that case I want to reschedule my flights. Do I need to pay fare difference even in the same cabin?

If 825 is cancelled they will automatically rebook to 829. You can try to get a refund if you can make a case that 829 will not work for you.

On the contrary, it is almost always used for redemptions as that is the situation where there is most often space but no fare bucket availability.

It is possible that the facility is not available for the virus situation because the system is overwhelmed and carriers are zeroing out inventory in order to take care of their own passengers, but the underlying ability of OW liaisons has been around for a long time.

What if the rebooked flight doesn't work for me and I want a different flight instead, do I need to pay fare difference???

FYI for those that booked a flight and hotel package like me...straight from the website

​​​​​​

3. Changes or cancellations by CX

3.1 It is unlikely that CX will have to change or cancel your booking. If CX does make changes then CX will inform the person who made the booking as soon as CX reasonably can. In the event that CX must modify your booking, we will offer you the following options:

1. acceptance of the change as offered;

2. election of an alternate Travel Package, hotel or Travel Extra with CX, based on availability. Any price differential resulting from such substitution will be refunded. You will be responsible for payment of any difference in price based on choice of a higher-priced substitute Travel Package, hotel or Travel Extra; or

3. cancellation of your booking with a full refund of the price paid to CX for the booking.

3.2 CX reserves the right to make changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you.

3.3 CX will take reasonable steps to avoid having to cancel your booking. In the unlikely event that CX has to cancel your booking due to reasons beyond our control, CX will notify you and, except as set out in clause 3.4, CX will provide you with a full refund of the total price you have paid to CX. If CX must cancel your booking entirely, our liability to you will be limited to a refund of all monies paid to CX in respect of such booking (subject to clause 3.4).

3.4 A full refund will not be granted where CX must cancel a Travel Package, Travel Extra or hotel stay due to an unusual or unforeseen event, such as any act of god, war, riot, insurrection, civil commotion, acts of terrorism, compliance with any law or government order, rule regulation or direction, accident, failure of aircraft or equipment used in connection therewith, fire, epidemic, quarantine, lightning, tornado, flood or storm, strike, lock-out, labour dispute, government order or regulation, hostilities, accident or other circumstances beyond the control of CX (“Force Majeure event”). CX shall not be liable for its failure to perform any of its obligations resulting from a Force Majeure event and shall not be obliged to refund any amount paid to the airlines, service suppliers, hotels or any unused portions of services in such circumstances where CX it is not able to obtain reimbursement from its suppliers. CX is not liable to pay you compensation if we or our suppliers are prevented from performing the terms of your booking or are hindered so due to a Force Majeure event.


I guess the question is is this a "Force Majeure" event....I would think at the moment not...

BTW if they do automatically rebook you and you have follow on flights on the same PNR make sure they adjust those as well. When my outbound IAD>HKG>BKK leg was automatically rebooked a couple of months ago when CX was doing cutbacks. They rescheduled my IAD>HKG to be a day later but left my HKG>BKK unchanged which meant the HKG>BKK flight would have left before my rescheduled IAD>HKG flight had landed in HKG. I had a friend who had something similar happen around the same time.

Quarantine or prohibition of entry is force majeure but I fail to see how your routing (YYZ-HKG-MEL) is affected by quarantine or prohibition of entry.