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-   -   Changing dates on a redemption booking (https://www.flyertalk.com/forum/cathay-pacific-cathay/1998672-changing-dates-redemption-booking.html)

walkup Dec 6, 2019 4:26 pm

Changing dates on a redemption booking
 
I have a redemption booking for BKK-HKG-BKK. I want to change the date on the BKK-HKG flight. The info on Asiamiles says that I can change the date online for $25, but all I can find online is the option to cancel the flight on the Cathay website and presumably start again. Alternatively phone Cathay and do it verbally for the higher $40 fee? Maybe I am missing something on the online procedure? Any assistance? Many thanks.

Mwenenzi Dec 6, 2019 4:49 pm


Originally Posted by walkup (Post 31813779)
I have a redemption booking for BKK-HKG-BKK. I want to change the date on the BKK-HKG flight. The info on Asiamiles says that I can change the date online for $25, but all I can find online is the option to cancel the flight on the Cathay website and presumably start again. Alternatively phone Cathay and do it verbally for the higher $40 fee? Maybe I am missing something on the online procedure? Any assistance? Many thanks.

Is there award/redemption availability the new date you want to travel?

chater Dec 6, 2019 6:29 pm


Originally Posted by walkup (Post 31813779)
I have a redemption booking for BKK-HKG-BKK. I want to change the date on the BKK-HKG flight. The info on Asiamiles says that I can change the date online for $25, but all I can find online is the option to cancel the flight on the Cathay website and presumably start again. Alternatively phone Cathay and do it verbally for the higher $40 fee? Maybe I am missing something on the online procedure? Any assistance? Many thanks.

From the main homepage, click on "redeem fights" and log on. Then scroll down and click on "Flight Awards Rebooking - Rebook Now" in a large box on the right hand side.

I've tried to grab a screen shot but failed - apologies!

walkup Dec 7, 2019 3:17 am

So then...
 
I checked the small print and realised that my desired new date for one of the legs exceeded the one year validity since date of booking. Confirmed with Marco Polo that I needed to cancel both legs under the same booking number and incur a $120 cancellation charge for the redemption cancellation. Will get the 50k points back and start again. Checked and no apparent problem getting dates if I want to repeat. Maybe next time I will get separate booking numbers for each leg to make things simpler, particularly as no difference in points reduction for doing a return.


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