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-   -   Cannot change ticket online (https://www.flyertalk.com/forum/cathay-pacific-cathay/1952996-cannot-change-ticket-online.html)

wp_kid Jan 25, 2019 8:09 pm
Cannot change ticket online
 
Hi all,

I am trying to change a ticket I booked via cx.com. On Manage booking, I click on Change flight(s). Briefly, it appears to load correctly ("We're finding flights for your trip to..."), but then terminates with a blank screen and this URL:

https://www.cathaypacific.com/ibe/#/uiError

Has anyone come across this issue, and any tips on how this is fixed? I called the reservations line twice. The first time, they said it was a browser issue, the second one said to try after a few days (been seeing it for 9 days now).

kaka Jan 25, 2019 10:55 pm
Originally Posted by wp_kid (Post 30701764)
Hi all,

I am trying to change a ticket I booked via cx.com. On Manage booking, I click on Change flight(s). Briefly, it appears to load correctly ("We're finding flights for your trip to..."), but then terminates with a blank screen and this URL:

https://www.cathaypacific.com/ibe/#/uiError

Has anyone come across this issue, and any tips on how this is fixed? I called the reservations line twice. The first time, they said it was a browser issue, the second one said to try after a few days (been seeing it for 9 days now).
Call them, they have a terrible IT system

Microtat Jan 26, 2019 12:49 am
Hi Wp..

i have this error too and they quoted some possibilties and a couple of solutions that do not work.

For my case however, the tocket is changable online after flying the first sector.. suggest you call them if you are in a hurry..

dddc Jan 26, 2019 4:43 pm
Is your ticket a straight out and back? IE, XXX/YYY/XXX or are you doing an open jaw? ie XXX/YYY-ZZZ/XXX? I have an open jaw and when I try to look at changing options online it says I must call in because of the type of ticket.

I've also had cases where my ticket was changeable multiple times, but when I tried to do so online it failed and I had to call and get them to do it. They didn't get it at first, but patiently listened to me explain it several time and after a few chats to the supervisor they were able to make the changes I needed.

wp_kid Jan 26, 2019 7:28 pm
Yeah, just a standard A-B-C-B-A. I spoke to another agent todayand she said she’ll send a case to their IT department. Fortunately not traveling till July. I’ll share back what comes out of it.


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