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-   -   Does CX record passenger's dissatisfaction or misbehavior on their system? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1945650-does-cx-record-passengers-dissatisfaction-misbehavior-their-system.html)

percysmith Dec 20, 2018 6:44 pm


Originally Posted by blandy62 (Post 30559311)
Just my 2 cents but there are lots of foreigner overstaying their visa in Thailand, so that's probably the reason....

Isn't that Thai Immigration's job?

Unlike US/Canada/[UK], Thailand enforces exit controls. Overstayers will be identified.

blandy62 Dec 20, 2018 6:48 pm


Originally Posted by percysmith (Post 30559409)
Isn't that Thai Immigration's job?

Unlike US/Canada/[UK], Thailand enforces exit controls. Overstayers will be identified.

it is but what I mean is that may be they just want to identify potential problem before people end up stuck at immigration. Again I don't know just a taught....

percysmith Dec 20, 2018 6:56 pm


Originally Posted by blandy62 (Post 30559420)
it is but what I mean is that may be they just want to identify potential problem before people end up stuck at immigration. Again I don't know just a taught....

Well that's if the airline wants the seat back.

What if the passenger can sort it out with immigration though (Bankgkok Airport documentary shows Thailand immigration supervisor assessing a fine on the spot before letting the passenger carry on his way https://www.flyertalk.com/forum/eva-...l )

forumpersona999 Dec 21, 2018 9:54 am


Originally Posted by blandy62 (Post 30559311)
Just my 2 cents but there are lots of foreigner overstaying their visa in Thailand, so that's probably the reason....

Too true. But what does that have to do with the airline check in ? It gets detected, processed and penalized at the next step. The immigration counter. Immigration there will immediately see what page your entry stamp is meant to be on. And they do look for it. Government surveillance outsourced to the private sector. Meh.

percysmith May 26, 2019 11:54 am


Originally Posted by tentseller (Post 30555494)
I have been ask for proof of entry to the country I am departing from which is not in the same passport I use to enter the destination at check in.
Maybe not by CX check-in, but definitely in SE Asia and Central/South America.

On board QF28 SYD-SCL.

I didn't know Chile issues landing slips like hk. When I presented AU passport at QF SCL check in, GA asked for my landing slip so I presented the landing slip with my HKSAR for GA's inspection. GA's fine with my passport changing.

The SCL priority immigration gate and officer was nearby. I swapped back to HKSAR without issue.

fairhsa May 27, 2019 8:56 pm

If you really want to confuse someone, try showing an APEC card in Europe instead of a Chinese visa on a flight to China. They held me at the gate for about 20 mins in Paris a few weeks back trying to check that it was actually an "OK" document!

hl176 May 28, 2019 12:05 am

Yes they do.

In fact from personal anecdotes, I do know that a couple members on this forum have been flagged internally for too many complaints and/or misbehavior and/or "difficult to deal with"

percysmith Jul 4, 2023 6:40 am


Originally Posted by JohnGreat (Post 30532637)
I only use my US passport when leaving and entering US. Period. Since like 20+ years ago........ And I use my BN(O) for my trips outside of US(Yes, I still keep my BN(O) and still renew it), except TW/CN. I checked in online for my trip to BKK, first segment(SFO-HKG) using US passport and second segment(HKG-BKK) using BN(O). And at the airport, I printed out my boarding pass and the baggage tag, getting ready to drop off my baggage at the drop-off counter. However, the agent in CX uniform started to do lots of things. Asking for my passport, as expected for verification and I provide both my passports and explained I will use my BN(O) to enter BKK. He refused. He insisted one should use one passport for the whole itinerary, he can use my BN(O) to check in and remove my US passport. He even mentioned I should use US passport since I am an American citizen. I did not speak loudly nor argue but I explained I had done this many times before. He insisted he can't do it, I feel he's more agitated. Anyway, I left it as-is and headed for my vacation. From then on, all my flights(BKK/SIN/HKG) on CX from checking in to on flight were terrible. It seems they(Check-in counter agent/IFA) were very cautious or ignored me and expected me to be upset or agitated. I would even come to say they were rude to me.

Rereading OP’s old post and having flown out of the US a couple of times this year, I think I realise what SFO is doing.

US (similar to UK) don’t practice exit controls. So it is up to airline check-ins to record CBP (UKBF) records of passenger departures, particularly visitors.

OP presented a BNO to SFO who cannot locate an I-94 to update. So agent asked for his US doc.

Agent need not reject BNO for Thailand and (applicable to him and OP) there is no need to record which doc OP will enter BKK with, just as a doc that can enter Thailand is sighted in SFO. It is open to OP to eat his passport in 2mm shreds en route to BKK and still be perfectly legal to enter Thailand with BNO on arrival.

And, for OPs part, had he known this, there’s no need to insist which doc SFO agent enters into the system, because there is no consequence.


P.S. So I think there is an two exceptions to the general rule of presenting your next country doc at airline check-in:
1) Where there is no exit control in your airport of departure (US, CA, UK) - present your current country doc first and then produce next country doc later
2) Where the next country doesn't require a passport to get in (but obviously you need a passport to get out) (https://web.archive.org/web/20230430...flying-uk.html) (also will be the case when we permanent residents fly from our home countries (AU, NZ) back to HKG)

percysmith Dec 3, 2024 2:19 am


Originally Posted by percysmith (Post 35384945)
Agent need not reject BNO for Thailand and (applicable to him and OP) there is no need to record which doc OP will enter BKK with, just as a doc that can enter Thailand is sighted in SFO. It is open to OP to eat his passport in 2mm shreds en route to BKK and still be perfectly legal to enter Thailand with BNO on arrival.

Rereading this answer for the third time, when cross posting with https://www.flyertalk.com/forum/mala...l#post36711825

If (I think if is the right conjunction, rather than when) Thailand introduces an ETA https://www.executivetraveller.com/n...st-visitor-tax , then OP does have to hand over the BNO if the BNO has the ETA in it.

ETAs makes passport switching harder for dual nationals. Agents will attempt to answer back, even thought they should be able to handle it (they have to handle cases where switching is mandatory e.g. if I am Thai-American and travelling from SFO-BKK).

wong2370 Dec 4, 2024 2:50 am

I'm curious to know what job allows you to fly CX multiple times per week. This is a serious question — I am planning a change to my career.

pf007 Dec 4, 2024 5:29 am


Originally Posted by wong2370 (Post 36714409)
I'm curious to know what job allows you to fly CX multiple times per week. This is a serious question — I am planning a change to my career.

Cabin crew or cockpit officers? (smirk!)

Re. the post topic, if they can effectively enforce bans via their blacklist, and put remarks in the booking (such as 'give this kiddo a priority baggage tag'), surely a disgruntled staff member could put that kind of derogatory comment in an itinerary?
Whether they would bother to do that is probably another matter (if you don't behave too outrageously)

Am also interested in this too, if it does exist & pax know about it then perhaps pax may behave more amicably?

CarefreeBA Dec 4, 2024 8:43 am


Originally Posted by pf007 (Post 36714586)
Cabin crew or cockpit officers? (smirk!)

Re. the post topic, if they can effectively enforce bans via their blacklist, and put remarks in the booking (such as 'give this kiddo a priority baggage tag'), surely a disgruntled staff member could put that kind of derogatory comment in an itinerary?
Whether they would bother to do that is probably another matter (if you don't behave too outrageously)

Am also interested in this too, if it does exist & pax know about it then perhaps pax may behave more amicably?

There are all sorts of systems/programs/'things' that run behind your booking. When things are added to your booking (e.g. your name, frequent flyer number, certain flights), checks take place to ensure that the booking is of integrity. If things don't go accordingly, then they will get flagged to certain departments. The exact nature of how/when/why is highly confidential.

A simple example is how the booking doesn't accept your frequent flyer number if your name doesn't match the account number.


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