I asked Amex to dispute it. Linked them to my Twitter conversation with CX. Amex opened an investigation and a few days later ruled in my favor and refunded me the two $100 change fees.
For the record - you did not get a refund. Instead, you chargeback CX.
Happy
Oct 3, 2018 7:36 pm
Originally Posted by garykung
(Post 30273639)
For the record - you did not get a refund. Instead, you chargeback CX.
Agree. It is not a refund from CX but a charge back approved by AMEX, so CX has to cough up nonetheless. Same outcome, the difference is voluntary refund versus involuntarily eating the charge back, IF AMEX passed it to CX. Though for 2x $100 AMEX probably would just absorb it, like it often do with small amount of claims - because it is generally more cost effective to AMEX.
