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Originally Posted by clubeurope
(Post 29975451)
+1!
Dine on Demand is somewhat overrated in my opinion, and sometimes are downright confusing. We all only need tasty food. Dine on demand and its variants only require staff to work harder (since they're not putting in more crew for this) |
I have deleted some off topic posts not related to the new business class service.
sxc Cathay Pacific Moderator |
Have been busy but yes, tentative first flight is now scheduled for Jul 30th for ORD, and not until late August for LGW. there will be a surprise proving trial flight again this week - 38 lucky pax headed for Paris will have the chance to try it out as FAU is still not confident about the new service for 35G day flights. |
Spoke with an FA who went to the 2 day training recently. More variety including some SEA options. She said she tried them and taste only slightly improved if any. As already mentioned above it was mostly presentational, plating, "more interaction", full vs express breakfast (2 vs 1 hr prep). Slight warning to 77H pax on service speed during initial rollout given long cabin of 50+ seats
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Originally Posted by PacificSunrise
(Post 29978050)
Slight warning to 77H pax on service speed during initial rollout given long cabin of 50+ seats
On a flight that I am trying to maximise rest like CX138 this is still value detrimental to me. |
Originally Posted by PacificSunrise
(Post 29978050)
Slight warning to 77H pax on service speed during initial rollout given long cabin of 50+ seats
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Originally Posted by FlyPointyEnd
(Post 29978068)
I think this will become harder once they use the 35G and 35J because of the limited space at the Dr1 service center.
I can already picture plate drops, glassware shattering, crew coming out saying 'sorry, we've dropped your dish, would you like to try xyz instead' then some pax decides to cross the crowded galley or asking where their food is...more butts touching, more plates shattering Then the cockpit calls out 'we want our meals now if you don't mind' no one's getting anything before half the crew is off to their mandatory rest (~2.5 hrs post departure) then there's 2/3 crew left (if ISM decides to actually be useful) serving the whole JCL cabin, unless the 3 YCL crew volunteer to help, which they are not meant to, and some new recruits aren't JCL trained. but then the question becomes who's watching YCL? welcome aboard Cathay Pacific...where our bottom line and managements' bonus comes first |
Originally Posted by jckl
(Post 29978188)
haha try DR2 galley with the window ledge width counter tops
I can already picture plate drops, glassware shattering, crew coming out saying 'sorry, we've dropped your dish, would you like to try xyz instead' then some pax decides to cross the crowded galley or asking where their food is...more butts touching, more plates shattering Then the cockpit calls out 'we want our meals now if you don't mind' no one's getting anything before half the crew is off to their mandatory rest (~2.5 hrs post departure) then there's 2/3 crew left (if ISM decides to actually be useful) serving the whole JCL cabin, unless the 3 YCL crew volunteer to help, which they are not meant to, and some new recruits aren't JCL trained. but then the question becomes who's watching YCL? welcome aboard Cathay Pacific...where our bottom line and managements' bonus comes first |
Originally Posted by FlyPointyEnd
(Post 29978423)
But JCL only uses Dr1 galley...
but with the increased number of service ware (plates and food are now seperate) and unstructured new JCL service, one could imagine dr2 will have to be used for JCL service as well can't picture how can 2 crew plating food and the other 3 (ISM incl.) hovering around them 2 in the tiny space that is dr1 galley or some service items have to be taken from dr2 to dr1 just to be plated then served, that will cause a lot of foot traffic 5 people in the already crowded galley with unhelpful cockpit crew who decides to come chat and pax crossing the galley is a disaster waiting to happen if they decide to limit JCL prep to dr1 |
Originally Posted by jckl
(Post 29978576)
true...dr2 is for Y/PEY storage atm, hence the mid flight trolley swaps and mid service traffic but with the increased number of service ware (plates and food are now seperate) and unstructured new JCL service, one could imagine dr2 will have to be used for JCL service as well can't picture how can 2 crew plating food and the other 3 (ISM incl.) hovering around them 2 in the tiny space that is dr1 galley or some service items have to be taken from dr2 to dr1 just to be plated then served, that will cause a lot of foot traffic 5 people in the already crowded galley with unhelpful cockpit crew who decides to come chat and pax crossing the galley is a disaster waiting to happen if they decide to limit JCL prep to dr1 |
Not sure "Dine on Demand" is an answer for anything at all.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline. |
Originally Posted by dkracing
(Post 29980584)
Not sure "Dine on Demand" is an answer for anything at all.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline. and way better than 2007-08 only 2003-05 was better... plus not sure how "profit enhancement mode" results in world beating lounges like THE PIER..... some people are never pleased |
Originally Posted by sxc
(Post 29975509)
I have deleted some off topic posts not related to the new business class service.
sxc Cathay Pacific Moderator funny how the CZ comment did not get deleted |
Originally Posted by Kachjc
(Post 29982404)
this is code for any comment that defends CX and puts them in a positive light....
funny how the CZ comment did not get deleted Regardless, discussion of moderator actions is against FlyerTalk rules. sxc Cathay Pacific Moderator |
Seems like there's media event showcasing the new menu and food - https://www.businesstraveller.com/bu...pt-will-offer/
Menu - I am quite impressed with the presentation and the variety of options available! |
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