FlyerTalk Forums - Overbooking exists in First Class?

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Quote:

Originally Posted by QRC3288 (Post 29788782)

I hear your point about recency, but I've just never seen it and fly it fairly regularly. Also have never once seen a report here. It would be a real shixtshow. There are only 6 seats! And how do you decide who to bump? J at a minimum has 35 seats or so on the smallest config. You assume you can bump or convince SOMEONE. I would be just totally furious if CX screwed that up. Everyone pays 5-10k for the seat and they bump one of us?

BA "F" is fine, but not really F compared to the other major carriers. And cash prices reflect that, cheaper than CX. And there are minimum 8 BA seats, up to what 14?

Never witnessed or heard of F overbook on CX. And with only 6 seats, it would lead to a serious chance of downgrade.
It is frequent to get pax being upgraded with miles at the airport, or even free opup. This is how CX protects the exclusivity of its F.

BA is a different case as most planes have 14 seats, so the law of large numbers starts to apply.
BTW, I find the BA window F suite on A380 excellent (not so on 747 or even 777), food more original than CX and wine/service not worse. Dinner is served more rapidly as it can take forever to prepare dinner on CX given the FA ratio.

Demotivating FA's due to load vs. FA count

Quote:

Originally Posted by brunos (Post 29797662)

.... on CX given the FA ratio.

I think, this one hits a major cause of the perceived deteriorated soft-product at CX.

FA's need to be very experienced to be able to give sufficient customer attention, given the little time they do have due to load vs. number of FA's. It'll demotivate practically any FA, that their boss does not give them sufficient time for such an important aspect of flying F (or even J).

Quote:

Originally Posted by brunos (Post 29797662)

BTW, I find the BA window F suite on A380 excellent (not so on 747 or even 777), food more original than CX and wine/service not worse.

I've flown BA F many times and find the food varies from inediible to OK, never better than that. I have left my entire main course sitting more than once it was so bad. I've not flown CX F, but I have flown CX J and thought the CX J food at its worst was much better than any BA F meal I've had.

Taking everything including the seat and service into account, I would take CX J over BA F every time. I know people here complain but if they were to fly BA a few times they'd realize that they have it pretty good on CX.