Wrong AA number in CX booking
Jun 14, 2003 | 4:47 pm
#1
Original Poster
Join Date: Aug 1999
Location: Australia
Posts: 2,844
Wrong AA number in CX booking
One of my US colleagues had a funny experience on Cathay Pacific recently .His travel agent incorrectly inserted his wife’s American Advantage number into the booking and she was allocated the miles for the sectors on CX metal . He had some difficulty when he returned home getting the points correctly reallocated to his own account. (His wife decided that she wanted to keep them)
I had assumed Oneworld carriers have some sort of checking mechanism to ensure the wrong airline partners frequent flier number is not in the reservation.
Ozflier
I had assumed Oneworld carriers have some sort of checking mechanism to ensure the wrong airline partners frequent flier number is not in the reservation.
Ozflier
Jun 14, 2003 | 7:28 pm
#2
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Join Date: Feb 2000
Location: Cambridge
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ozflier:
One of my US colleagues had a funny experience on Cathay Pacific recently .His travel agent incorrectly inserted his wife’s American Advantage number into the booking and she was allocated the miles for the sectors on CX metal . He had some difficulty when he returned home getting the points correctly reallocated to his own account. (His wife decided that she wanted to keep them)
I had assumed Oneworld carriers have some sort of checking mechanism to ensure the wrong airline partners frequent flier number is not in the reservation.
Ozflier </font>
One of my US colleagues had a funny experience on Cathay Pacific recently .His travel agent incorrectly inserted his wife’s American Advantage number into the booking and she was allocated the miles for the sectors on CX metal . He had some difficulty when he returned home getting the points correctly reallocated to his own account. (His wife decided that she wanted to keep them)
I had assumed Oneworld carriers have some sort of checking mechanism to ensure the wrong airline partners frequent flier number is not in the reservation.
Ozflier </font>
It's not a bug - it's a feature.
Jun 14, 2003 | 8:01 pm
#3
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,096
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Plato90s:
It's actually quite common and accepted to fly on one carrier and have miles credited to another carrier's FF program. That's a good part of the reason alliances exist - to allow behavior like that.
It's not a bug - it's a feature.</font>
It's actually quite common and accepted to fly on one carrier and have miles credited to another carrier's FF program. That's a good part of the reason alliances exist - to allow behavior like that.
It's not a bug - it's a feature.</font>
Person A flies CX sector, but had Person A's wife's AA number.
Person A's wife got the miles for Person A's flying.
Poster is surprised that CX didn't have some kind of mechanism for checking AA's FF numbers (to make sure passenger name and account name match).
Jun 14, 2003 | 9:08 pm
#5
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Reason could be that both had the same surname. And maybe even the same first initial of their first names.
But in any case, similar surnames could be the reason.
Buy when you flew... didn't your friend check to see what FF number was on his boarding pass?
On another note... if the travel agent was using SABRE, and the first name is different, the CRS will reject it automatically. Basically unless your FF# has only surnames and initials, the systems (all carriers except BA and QF ) will accept the number.
[This message has been edited by Guy Betsy (edited 06-14-2003).]
But in any case, similar surnames could be the reason.
Buy when you flew... didn't your friend check to see what FF number was on his boarding pass?
On another note... if the travel agent was using SABRE, and the first name is different, the CRS will reject it automatically. Basically unless your FF# has only surnames and initials, the systems (all carriers except BA and QF ) will accept the number.
[This message has been edited by Guy Betsy (edited 06-14-2003).]