Delay - delay - delay
 

For an airline tauted for customer service it really is not.

Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.

Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.

Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.

In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.

The "travel sites" may have suggested them but it was you who selected them.

does any other airline (or PR?) give you better lounges at MNL?

Oh the horror! How did you manage?

Flight to ORD from HK was delayed 2 hours. ...!!!!

You have exceeded your quota of exclamation points. Please do not post again for another... 2 hours!!!!

2 hours? That is 120 minutes! Lord Shiva in Valhalla, your will to live is extraordinary. A lesser person would surely have perished.

If I remember correctly the weather 2 years ago was pretty crappy...and it's still crappy today!!!!

I may be missing something here.

The OP said that the flight to ORD from HK was delayed 2 hours then he/she later states that the connection from HK was with American Airlines.

If I read this right then that would means that he/she flew from HK with AA so what do the 2 hr delay have to do with CX?

What was bad with the crew/service?
Did they not respond when he/she press the call button?
What kind of service do he/she expect from the MNL lounge or any MNL lounge?
Etc, etc, etc?

When people make a post/thread they need to give details instead of making a broad statement without any explanation.

Please, write a letter to Cathay and demand a full-refund for this monstrosity, 2-hours delay, really?!

Lounge in MNL is archaic? As compared to???

Am I the only one that don't understand what the OP is talking about?

I am quite confused too. Is OP comparing the MNL-HKG flight on CX with the AA flight to ORD (I am not aware of any AA HKG-ORD flight)?

CX built their own brand new lounge in 2015 at MNL Terminal 3 which is also ultra-modern compared to the other terminals in MNL. The restroom is of the same standard as the one in the CX lounge in KUL and is located at the far right corner of the lounge if you walk past the noodle bar.

Not sure where the "no restrooms" claim is coming from.

I note that the OP has made 5 posts, but that only this and one other remain, so I guess the others were also problematic.

My thought as well. Not much credibility, in my opinion.