Unfortunately, as long as you have low expectations then theres nothing much to say.

My expectations are high bc there are airlines that have established those high expectations like Aero, CEA, EVA, ANA, etc. Yes, I started talking about delays. But since I have rarely experienced such delays and lousy service from other airlines I have flown let alone getting the attitude and smug behavior from CX crew I am expressing my frustration and disappointment.

If you are happy with delays and lousy service, well, who am I to ague. To each his own.

And yes, It may have been before 2014. All I remember is it was the last time my spouse flew with CX. And yes, whoever said it was my fault that I chose this airline, you are right. That's entirely on me. Lesson learned - Never again.

So you're complaining about a 2+ hour delay, and then bringing up some outdated crappy airport experience from over 2 years ago to back up your frustration?

If you've never had long delays then you haven't flown much my friend.

I don't think Mr./Ms. Wong's comment is about "your fault that you chose this airline" or "you should be happy about lousy services".

You provided your opinions here, supported with facts. However, the facts were out dated on one hand, and non-existing on the other (AA flight from HKG to ORD etc). It makes it really hard for us to evaluate what was really going on, even we really want to make a 2-hour delay a big deal in our minds.

Hi OP, Im curious to know when your flight was and your class of travel? Weather has been terrible lately in HKG and its really nothing the airline could do about it.

I was flying back to Manila about 2 weeks ago, we were held at the gate for about 90 minutes before we could push back but it took a little longer for us to actually taxi and take off...There's nothing much that could be done about it but for the crew in business class they gave out cookies and made a few rounds offering water to the passengers.

I hope you don't fly to Shanghai or Beijing though because 2hr delays are pretty normal there. :-)

As for the staff, like in any airline there are good one and not-so-good ones, I cannot judge an airline just by 1 flight, remember that CX has hundreds each day, and the cabin crew is 11-15 out of thousands of cabin crew out there.

PS still not sure what airline is CEA? China Eastern?

Nope! Not non-existent. It was a multiple airline ticket. CX from MNL to HKG and AA from HKG to (maybe Dallas-Ft Worth, not ORD). Bottom line the AA crew excellent. I would not have been able to tolerate the attitude of the CX crew on a 12-hour flight.

... and why does it matter what class my ticket was? Are you implying that if I was in economy that CX would treat my like dirt?

Definitely not what you're smoking!

Nope. I've had delays. But it does not help when an airline reputed to have over the top service does exactly the opposite. The only airline I have literally had bad service.

The other problem is accountability. US airlines are accountable with service and timeliness due to US regulations and are penalized if regulations are not met. I don't believe foreign airlines faced with the same regulations. Unfortunately, "some" foreign airlines take advantage of this and don't give a rats patoot how they treat passengers. But I can confidently say that most do their utmost best to win passengers over.

The only way these airlines will feel any penalty is thru how their customers respond.

I am confused :confused:. Were you or your spouse flying? I suppose you know where you were flying.

Can our dear Mods close this thread before the ridiculousness overflows? ;)

I'm surprised this thread is still alive.


Simply advice to OP - bring your business to somewhere else. I feel sorry that you are still feeling bitterness from flights 3 years ago. World has changed since (e.g. Cubs won a World Series).

haha mate, don't feel the "trolls" here.

come on this is obviously bizarre. Details details....who cares about details?

1.) The guy/girl is bashing a lounge that has been closed for ~2+ years
2.) Thinks he/she was flying on an AA flight that doesn't exist
3.) Makes a grand opinion about CX after 1 whole flight MNL-HKG (which may have happened multiple years ago, or maybe it didn't even happen at all)
4.) Zero description of how he/she was so wronged by CX, just here to bash.
5.) "US airlines are accountable with service..." lolololollololol. Ah yes, perhaps the OP can get some accountability for my recent flight MIA-SFO on AA. Where the FA refused to serve the J cabin because of a reason she "couldn't tell us". AA's response to me was "we've had complaints about her before and will look into it." lol, they threw me 10,000 Advantage points for goodwill. Whoop-dee-doo. It's America! I am far more prepared for third world experiences there in the US than I am in developed Asia.
6.) "Some foreign airlines take advantage of this." Just to be clear, Hong Kong is not a "foreign airline" in Hong Kong. No clue what the OP is talking about either.
7.) If the complaint exists, it seems to be CX gave the OP some type of "attitude" which is vaguely described at best, after encountering a 2 hour delay. No description of why the delay happened (tech? weather? ATC? something else?), what circumstances occurred at MNL that day (were other flights delayed?), etc.

And the rest of it.

We are famous here for whinging about CX. But I can't take this thread seriously at all. Entertaining, sure but I think it's just to get us riled up.

No problemo. I've said my peace. Y'all can take it however you want. And enjoy CX. LOL!

Like I said, sometimes you are dealt with a bad hand. You end up with a not-so-good crew member on your aisle and the flight isn't at par with your expectation. I wouldn't easily dismiss an airline because of that. Believe me I spent 6 years as an elite on Philippine Airlines, and CX treats their Silver members better than higher tier elites on PR. (although things are changing and looking up for PR lately)

That said, also remember than in Business Class the ratio between passenger and crew is about 10:1 (which is pretty high for an airline like CX) in economy you have about 40+:1 (IIRC) which makes things very difficult to manage on a full flight.

Perhaps it would also be better if you can cite some instances which made your experience less than stellar.


I'm not sure if US carriers are accountable for weather disruptions or if any airline in the world is...

It would help to know your flight date, so we can also help check if there was any extraordinary circumstance that lead to the delayed flight. I'm pretty sure the captain would have also explained this a few times during his/her announcement.

Were you actually on this flight?

That, the lack of anything specific the airline did wrong and you holding AeroMexico and China Eastern as examples of great airlines makes me seriously doubt this story's credibility.

Ive seen 50 centers on airline related places.