Online check-in not working error message E11B60006
May 25, 2017 | 4:37 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
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May 30, 2017 | 5:41 pm
#5
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Three possibilities
1. Yes, CX IT
2. Yes, possible SSSS. (I call it the "grab & grope club")
3. I recently could not complete OLCI for ANA NRT-SFO, despite GE and so on.
However, when I checked in at NRT, the agent managed and funny thing, not only did I get the paper BP, the system now allowed me to get the digital BP for Wallet.
Who really knows.
1. Yes, CX IT
2. Yes, possible SSSS. (I call it the "grab & grope club")
3. I recently could not complete OLCI for ANA NRT-SFO, despite GE and so on.
However, when I checked in at NRT, the agent managed and funny thing, not only did I get the paper BP, the system now allowed me to get the digital BP for Wallet.
Who really knows.
Jun 1, 2017 | 9:23 am
#6
Join Date: Nov 2011
Posts: 547
Not the same error message, but when I went back to the OLCI page after online checking in successfully, I got this error message - [UNABLE_TO_CKI_PAX_COMMENT_EXIST]
Does anyone know what this means? Unable to check in, passenger comment exists..?
Does anyone know what this means? Unable to check in, passenger comment exists..?
Jun 1, 2017 | 5:19 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Jun 4, 2017 | 3:32 am
#9
Join Date: Jan 2003
Location: Manchester, United Kingdom
Programs: Hilton Gold, Priority Club Platinum (until December), FB Explorer, BA Blue, M&M Pleb
Posts: 8,616
Three possibilities
1. Yes, CX IT
2. Yes, possible SSSS. (I call it the "grab & grope club")
3. I recently could not complete OLCI for ANA NRT-SFO, despite GE and so on.
However, when I checked in at NRT, the agent managed and funny thing, not only did I get the paper BP, the system now allowed me to get the digital BP for Wallet.
Who really knows.
1. Yes, CX IT
2. Yes, possible SSSS. (I call it the "grab & grope club")
3. I recently could not complete OLCI for ANA NRT-SFO, despite GE and so on.
However, when I checked in at NRT, the agent managed and funny thing, not only did I get the paper BP, the system now allowed me to get the digital BP for Wallet.
Who really knows.
Jul 15, 2017 | 10:12 pm
#11
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
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Posts: 13,242
I got this message too: [UNABLE_TO_CKI_PAX_COMMENT_EXIST]. Did you end up getting SSSS? Or is it simply because it is a flight to the US. Has anyone been able to successfully check in online for a flight to the US?
Jul 16, 2017 | 11:50 am
#12
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,087
Most of the time it is possible to OLCI for flights to the US. The occasions that are affirmative of SSSS (and has happened to me before) is when after OLCI, the options to get mobile BP/any sort of BP completely disappear, then I know i'm in for a 'treat'.
Jul 16, 2017 | 12:09 pm
#13
Join Date: Jul 2017
Location: HKG
Programs: CX Gold, MB Titanium
Posts: 145
On my past few flights from HKG to YYZ and back I haven't had any luck for OLCI. Always get the same error message. Not a big deal since checking in at the counter is usually swift, but just more of an annoyance that I can't OLCI.
Jul 16, 2017 | 5:32 pm
#14
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
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Posts: 13,242
Oh that's a great data point, thanks! So if you can't check in at all, it's either the system or an issue like document check for your itinerary. But, if you can check-in, but no boarding pass option is given...that's where the SSSS might be more likely to come into play. Thanks so much for this info!