Agree. I wish the agent could just told me the true, the whole truth. but not just fool me, try to let me get lost from his face. 10,000 miles is nothing compare to a sincerely apologize.

The agent may be blinded by what management does not allow them to see or do. They have very little empowerment, their options are limited.

Of course this suggests a mismanaged airline. For a Hong Kong service provider they're about par...banks are more or less the same.

Apology if I said any offend. As I said before. CAN is different. Unlike CTU/ PVG / PEK. In terms of delay, from my past 5 years experience with KA . They have very good on time performance. base on that, I really don't think choose KA / CX for my ex-CAN flight is a bad idea.

I understand they had limited authority. But again, it's not an excuse for them to fool me or mislead me when I came to them ask for help. they could just told me they can not move us to the MH flight, and the reason is xxxxxxx I can totally understand and Let him alone.

I have right to ask to be treated right.

Might want to consider adding CX to your blacklist too.

Those scheming liars! How dare they treat their passengers in a less than honest manner!

You are still assuming front-line staff should be able to find about the MH flight and know management decided to be skinflint so they won't rebook you on it.

It is more likely they know neither of those things. They weren't trained to find out or given the information to properly do their jobs. Much simpler and profitable for management.

They can not move us to MH flight is one thing / they told me the MH flight was not operate is other thing.

You can not mix this two things.

Cos the system says so.

It's like CX's system is telling the staff to tell you that 2+2 = 5. Yes it's a blatant lie that a moderately intelligent staff member should be able to work around but how much intelligence are you expecting of CX ground staff?

I also think there was a language barrier too. If you spoke Cantonese you might have a more accurate answer.

Yes, they lied to you.

What do you want them to do about it?

I'm sure if you blacklist them, it'd be absolutely devastating to their abysmal bottom line.

Cantonese is my mother language.

Hang on heyheyha. Actually I now recall a similar case that happened to me.

I'm reminded on about me and my wife's wedding flights to/from Sapporo. It was on a 74K even though First wasn't sold.
With tux and gown on our backs I asked whether we can be seated in F, explaining it's our wedding.
In HKG I was told F wasn't opened. It turned out to be a blatant lie, as I saw passengers occupying the seats when I got on board.
In CTS for the return flight I was told it was opened to status passengers only.

In any case I took no further action as I clearly wasn't eligible. And the reason given in CTS is probably the truth.
Now that I think of this case I don't know why they lie to me. I dunno if Cantonese people are simply deceitful, afraid they cannot disclose anything but the clearest black and white rules or simply wanted the quickest way to dismiss my request.

I think though
*If* the HKG staff knew with adequate certainty that F is only to be occupied by status pax
Why can't the staff member state it with as much clarity as her Sapporo counterpart.

Could still be a training problem
Similar to the F check in who told me colleague an F passenger (even redemption) cannot being in any guests sitting in the back on same flight.

Recognize they have better way to given out information, and sincerely apologize about it. Than I'm happy.

I files a complaint to CX not because I wanted 10.000 miles form them. the reason is same like when a 10 years old naughty boy done some bad things than his mom yell at him. All I want is CX getting better and better. I‘m a DM, I just love CX as much as you do.

The OP will not give up until we tell him what he wants to hear, which means he will have a long wait.....Is it not time to put this thread out of its misery ?

Am I really being vexatious to you？

My case in #41 was two years ago. I don't think they'll get better on the training and staff are going to continue to lie even if involuntarily.

If you make DM you might get better staff and better answers but it's a long road to DM and you aren't that tolerant of bad staff you'll have to suffer on the way.