When the gate agents do this, just tell them in grumpy voice that your inbound flight was very late and only arrived 20 minutes ago. There should be no further discussion.

i would just be polite and civilized and tell them your plane arrived late. case closed.

if you were not happy, mark down name of ISM, tell her you jot down her record and filing an "official complaint" for attitude. key here is call the ISM by name so he/she knows that they have been.identified and you are real about complaint. but after all what do you really expec as compensation?

I don't really know what to expect since this is the first time I have been that disgruntled about a flight service. Did you encounter this situation before? If yes, what was the outcome?

This is very unprofessional: being late can be a variety of reasons and most of them CX self-induced (arriving plane late, etc.) It's not like the pax sat around drank wine and wait till the last second to board the plane. I would definitely write to CX about this, this is absolutely not acceptable.

I think in this case CX should just offload the pax and explain to them it's too late, put them on later flight, give some meal vouchers and be done with it. Why CX insists on running for their lives and then blame them for tardiness due to their own policy is bad customer service.

My wife and kids had to do that once with CX, the ground staff asked them to run for dear life to catch the connecting flight, with my daughter being just 3 years old. Luckily we are outdoor exercise family so they all ran with ease, but still, they would of been happy just to be put on a later flight (this is HKG to TPE, plenty of fligths) with no compensation.

yeah, i guess one lesson learnt here is to seek flights with longer connection times in the future.....

I think OP's experience does illustrate and prove one other point which I brought up in another thread - HKG airport is really not that great for connections due to excessive walking time required between gates. In the U.S., MCT for most connections is only 30 minutes and unless there is a terminal change, you can easily make your connection in less than 20 minutes without running as long as your flight door is not closed up to the stated time and that is usually the case when they are expecting you to show up and know your arriving flight is delayed. The distance between two gates in HKG can easily fit 3 or 4 gates in most U.S. airports of comparable size (1 or 2 terminals), not mega-airports like JFK with 8-9 terminals.

I am an avid runner, in my 30s and I run about 10 KM every morning at 6AM about 6 days / week. HKG airport to me is just...too much. I travel all over the world and am aware of regional differences in airports but the distance one needs to cover to get from point A to point B due to all those shops and retail space is just not passenger friendly. It's nice if you enjoy shopping and it is certainly aesthetically pleasing to walk by but if you are elderly and do not enjoy walking - HKG airport has to be a nightmare, let alone if your connecting time is short.

My experience with CX/KA regional flights as far as I can remember in the last 15-20 years have been more than excellent. I will go as far as saying the CX/KA regional network and premium experience is likely the best in the world, rivaled only by ME3's network within the Gulf region. The crew were always very friendly, attentive and polite but it may very well reflect the fact those were premium experiences, not economy class. I have heard similar horror stories as the OP from those who traveled with CX in economy class and have asked others here in this forum to confirm on many occasions but none wants to answer that question. It seems the OP's story just explained why there has been a deafening silence on my question. So it is true, CX does have a reputation to mistreat economy class passengers and it ain't just hearsay.

I can tell you my wife's experience trying alone (she is MPC GR). She said it's night and day comparing with traveling with me. Check-in staff are rushed and impatient, she gets penalized for 0.1 kg over the limit (or force to take it out), no exceptions. Definitely not the all smiles and friendly service when she's with me.

She doesn't travel much alone so that's all I got, but it's a small window to see how "GRs" are treated by CX.

Sadly, CX's service in Y has definitely gone down over the past year. I last travelled with CX in April 2014 and I thought it was a pretty decent product. Since then, I had been flying with SQ so Sunday's flight was a drastic drop in standards as compared to what I am used to.

Personally, I would rate CX in the past as just behind SQ in terms of service quality trans-asia , but now I'm not even sure if CX is even in the same league will all their cost cutting measures

Well documented by many of us on this forum. In any case, if you're travelling from TPE to SIN I would have thought it would make a lot more sense to fly SQ or BR if you want to stay on the Star Alliance.

I suspect you mean economy class passengers with no status. I travel in economy regionally and am treated well.

Pessenger list should have the guest info including connecting flight numbers/destinations. Experienced ISM should know morning flights from TPE are having tight CT. Ground staff at arrival gate should also well communicate with departure gate staff to alert them that pax are on their way.

Another tiny piece to that puzzle: Dropped to GR for about 1.5 months, and had my seat changed at check-in on 3 out of the 4 segments I flew during that period, without equipment change. Never happened before or since as SL.

Either way, I can relate to the OP. I don't handle false accusations very well either :o

I wonder if this explains my issues with all of my confirmed (J) seat reservations being removed. I have no status with CX.
I used to live in HK so used CX all the time. I visit now and then and up until now have used BA (I am BA exec club). I thought this time I would try Cathay, but the experience so far (and we have not even left yet) is making me regret my choice.

That's very HKG like though. The general populous would run for a bus/train/flight if they can make it, rather than waste time and wait for the next one.