Originally Posted by hadsst
(Post 25008802)
A few years back they introduced the so-called 'one-tray concept' breakfast in J, exactly what you have described, claiming it was to maximize pax sleep time, but reverted back to a normal service possibly due to adverse passenger feedback.
Not sure why they introduced it again. Perhaps they don't care passenger feedback anymore. Indeed...seems like CX doesn't care at all...on a First Class (sold as F) flight from Hong Kong to Manila, my appetizer was served with the roasted sesame dressing they serve in JCL in those disposable plastic container. When I asked the SP about it, she said thats the new way of presenting it. When I wrote a feedback on the CX website, I got this reply. Dear Mr Go Was it really just my expectations? So CX really now wants the crew to serve dressings from plastic cups in First Class? Thank you for completing our online feedback form. Your feedback is extremely important to us as it gives us an opportunity to improve our services. I understand that you were upset by your recent experience, and would like to apologise if our service was not up to the standards you expected. I am sorry that you have been left disappointed with the presentation of the inflight meal onboard your flight to Manila. Whilst we are committed to providing the best inflight dining experience for our valued passengers like yourself, I sincerely apologise we failed to meet your expectations. Our Catering team is already aware of your feedback and will consider whether changes can be made in this area. Thank you once again for bringing this matter to our attention. We look forward to welcoming you onboard one of our flights again soon. Yours sincerely I asked both the SP and ISM to put them in the reports, but by the looks of this response from CX, they didn't even write it. Which now makes me wonder, because, when I posted it on Instagram and some people there said that the SP or the FP in charge of F, should have transferred those into the small serving dishes or drizzled them over the appetizer. So perhaps they were just covering their asses for the mistake? |
Originally Posted by kesler.go
(Post 25070992)
*slightly off-topic
Indeed...seems like CX doesn't care at all...on a First Class (sold as F) flight from Hong Kong to Manila, my appetizer was served with the roasted sesame dressing they serve in JCL in those disposable plastic container. When I asked the SP about it, she said thats the new way of presenting it. When I wrote a feedback on the CX website, I got this reply. Dear Mr Go Was it really just my expectations? So CX really now wants the crew to serve dressings from plastic cups in First Class? Thank you for completing our online feedback form. Your feedback is extremely important to us as it gives us an opportunity to improve our services. I understand that you were upset by your recent experience, and would like to apologise if our service was not up to the standards you expected. I am sorry that you have been left disappointed with the presentation of the inflight meal onboard your flight to Manila. Whilst we are committed to providing the best inflight dining experience for our valued passengers like yourself, I sincerely apologise we failed to meet your expectations. Our Catering team is already aware of your feedback and will consider whether changes can be made in this area. Thank you once again for bringing this matter to our attention. We look forward to welcoming you onboard one of our flights again soon. Yours sincerely I asked both the SP and ISM to put them in the reports, but by the looks of this response from CX, they didn't even write it. Which now makes me wonder, because, when I posted it on Instagram and some people there said that the SP or the FP in charge of F, should have transferred those into the small serving dishes or drizzled them over the appetizer. So perhaps they were just covering their asses for the mistake? Wow. Not being nit-picking but that is just not good enough. The worst thing is you know you can do better but you can't be bothered to. I like an ice cream. But I don't want to be served straight out of the original Haagen-Dazs box as if I'm a five year old. I understand you can't go wrong with an ice-cream but again that's just not good enough! No one wants basic stuff in J! The consensus seems to be dinning is going downhill quickly. I wonder how long it will take until it hits them. |
I flew BA recently and their food is better - properly plated and better flavours. Wine list not bad too. CX food just seems bland these days
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Originally Posted by Justinroundtheworld
(Post 25075148)
The consensus seems to be dinning is going downhill quickly. I wonder how long it will take until it hits them.
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Have not flown CX J for a loooong time. However, last time I flew, was in the second row of Y, and could smell the garlic bread from the J galley. Really ? Do you have to be serving the same bread since the 1990s ?! :)
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What's going on with CX food in J?
I'd reckon that the garlic bread is among, if not the most popular of choices among the options.. Recall crew asking colleagues in the galley to 'bring more' on a number of occasions.
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Originally Posted by jagmeets
(Post 25076642)
I'd reckon that the garlic bread is among, if not the most popular of choices among the options.. Recall crew asking colleagues in the galley to 'bring more' on a number of occasions.
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Can CX management please seriously take a flight with SQ? And observe and experience what F&B really is all about as a premier airline! I am amazed they haven't yet realised how far behind they are in the game.
PS I like the garlic bread...it is the highlight of J meal! (Sad but true) |
Originally Posted by HKGglobaltrotter
(Post 25076867)
Can CX management please seriously take a flight with SQ? And observe and experience what F&B really is all about as a premier airline! I am amazed they haven't yet realised how far behind they are in the game.
PS I like the garlic bread...it is the highlight of J meal! (Sad but true) But I guess they will have their garlic bread..... |
Originally Posted by QRC3288
(Post 25076346)
It has not been going "downhill quickly"...it has been lame for quite some time. We've been whinging about this ever since I've been on FT for years upon years.
I've been complaining about it since I first started flying CX almost 10 years ago. I gave most of my business to Continental on NYC-HKG because the food was so much better and more plentiful, which is important on a 15+ hour flight. I haven't been back in CX J long haul in years, but if it's gotten worse then I feel for you all. |
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[QUOTE=zhaobao;25080362]
Originally Posted by HKGglobaltrotter
(Post 25076867)
Can CX management please seriously take a flight with SQ? And observe and experience what F&B really is all about as a premier airline!
They do listen to feedback. The problem is the people they talk to are die hard Diamond, Gold CX people. They concur whatever crap CX does |
Originally Posted by Justinroundtheworld
(Post 25080718)
They are fully aware of the competitors of course. Again, that's the fundamental problem of knowing they can do better but not planning/can't be bothered to. They fail to see long term profitability and goodwill.
Originally Posted by Justinroundtheworld
(Post 25080718)
They do listen to feedback. The problem is the people they talk to are die hard Diamond, Gold CX people. They concur whatever crap CX does
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Either way food in J needs to up the game. End of.
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Originally Posted by Justinroundtheworld
(Post 25080718)
They do listen to feedback. The problem is the people they talk to are die hard Diamond, Gold CX people. They concur whatever crap CX does |
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