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-   -   Reduction in Lounge Access for MPO SL? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1623652-reduction-lounge-access-mpo-sl.html)

JALPak Nov 3, 2014 5:09 am


Originally Posted by Cathay Boy (Post 23782609)
This is a thread for CX lovers discussing their disappointments with reduced benefits. Simply telling people to leave or shut up is not the spirit of this forum.

No this is about reaction to the possible change. Not everyone share the disappointment unfortunately. Telling people you can only express disappointment is not the spirit of an open discussion. I am just telling you in reality you have no better option if you want free lounge access at SL level.

JALPak Nov 3, 2014 5:15 am


Originally Posted by kaka (Post 23782695)
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I think they should just rename this benefit as 4 lounge vouchers + free access in cx group lounges when flying cx group

That might be too confusing for non FTer. Imagine all those people arguing at the entrance or at check-in, e.g. What do you mean this is not a CX lounge? Other passengers are using it!

kaka Nov 3, 2014 5:45 am

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Originally Posted by JALPak

Originally Posted by kaka (Post 23782695)
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)



I think they should just rename this benefit as 4 lounge vouchers + free access in cx group lounges when flying cx group

That might be too confusing for non FTer. Imagine all those people arguing at the entrance or at check-in, e.g. What do you mean this is not a CX lounge? Other passengers are using it!

So? Same as codeshare earnings. Rules are rules whether or not you understand it. If lounge hasnt got the name of "cathay pacific", its not a cx lounge.

JALPak Nov 3, 2014 9:03 am


Originally Posted by kaka (Post 23782981)
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So? Same as codeshare earnings. Rules are rules whether or not you understand it. If lounge hasnt got the name of "cathay pacific", its not a cx lounge.

Was the old oneworld lounge at TBIT a CX lounge? It had a CX logo on the wall but not run by CX.

Rivarix Nov 3, 2014 10:00 am


Originally Posted by kaka (Post 23782695)

I think they should just rename this benefit as 4 lounge vouchers + free access in cx group lounges when flying cx group

I think giving SL limited vouchers for access to certain lounges (and unlimited access to another lounge) is a messy solution. Yes, rules are rules but from operation (and PR), it is a nightmare because it will become an ongoing issue having to explain (and enforce) such rules, especially to someone at SL level who by nature doesn't fly that often (naturally this doesn't apply to folks on this forum who can easily understand such rules ;)).

A better solution (from operation point of view) is to give SL access to only, as you call it, 'CX group lounge'. For other lounges, just put those OW banner at the entrance that shows access are only for those with green and blue ovals. CX (unlike others) prints lounge invitation so for SL, it will say invitation to 'CX group lounge' only.

If CX were to go this route (i.e. restricting access to SL) I think this is the least complicated route. When dealing with the general public, I think it is best to keep the rules simple ... though sometimes I feel CX believes otherwise. :)

On a side note, if CX were to create a CX only lounge, I naturally vote for CX to instead create a CX F and DM only lounge. :D

JALPak Nov 3, 2014 10:54 am


Originally Posted by Rivarix (Post 23784211)
I think giving SL limited vouchers for access to certain lounges (and unlimited access to another lounge) is a messy solution. Yes, rules are rules but from operation (and PR), it is a nightmare because it will become an ongoing issue having to explain (and enforce) such rules, especially to someone at SL level who by nature doesn't fly that often (naturally this doesn't apply to folks on this forum who can easily understand such rules ;)).

A better solution (from operation point of view) is to give SL access to only, as you call it, 'CX group lounge'. For other lounges, just put those OW banner at the entrance that shows access are only for those with green and blue ovals. CX (unlike others) prints lounge invitation so for SL, it will say invitation to 'CX group lounge' only.

If CX were to go this route (i.e. restricting access to SL) I think this is the least complicated route. When dealing with the general public, I think it is best to keep the rules simple ... though sometimes I feel CX believes otherwise. :)

On a side note, if CX were to create a CX only lounge, I naturally vote for CX to instead create a CX F and DM only lounge. :D

Isn't what CX proposed simpler? Here are your 4 vouchers, use it at any lounge you like. Remember some 3rd party lounges are not operated by an oneworld carrier at all. Putting an oneworld banner there may cause even more confusion when passengers from other oneworld airlines try to access it.

kaka Nov 3, 2014 11:39 am


Originally Posted by JALPak (Post 23783889)
Was the old oneworld lounge at TBIT a CX lounge? It had a CX logo on the wall but not run by CX.

no. just like the SIN lounge. or the KIX lounge. unless operational wise CX sees it as a CX lounge. they can probably define it along with the lounge coupons. this wouldnt be hard. system is actually working for lounge redemption. so nothing new here. you might want to learn about the CX program more before judging
BKK
PEK
FRA
HKG
KHH
KUL
LHR
MNL
MEL
CDG
PEN
SFO
ICN
PVG
TPE
NRT
YVR

these are the ones up till today

kaka Nov 3, 2014 11:49 am


Originally Posted by Rivarix (Post 23784211)
On a side note, if CX were to create a CX only lounge, I naturally vote for CX to instead create a CX F and DM only lounge. :D

no doubt. even as a OWE I feel this is fair. and a lounge to weed out OWS in HKG is simply pointless. not that the lounge is pointless, but when you need to allow OWS into your J lounge, what are you gonna call the lounge that you use to serve your J pax...

and for the F end, you can simply call it the diamond lounge (no guesting allowed even) and allow your most prestigious F pax along with DMs to visit.

JALPak Nov 3, 2014 12:00 pm


Originally Posted by kaka (Post 23784784)
no. just like the SIN lounge. or the KIX lounge. unless operational wise CX sees it as a CX lounge. they can probably define it along with the lounge coupons. this wouldnt be hard. system is actually working for lounge redemption. so nothing new here. you might want to learn about the CX program more before judging
BKK
PEK
FRA
HKG
KHH
KUL
LHR
MNL
MEL
CDG
PEN
SFO
ICN
PVG
TPE
NRT
YVR

these are the ones up till today

As I said, what you proposed is too complicated if a lounge partly owned by CX with permeant CX branding near the entrance is not considered a CX lounge. We are talking about a system that affect all the SL who are used to having access to all the lounges and not the minor % of people who are interested in redeeming for lounge coupon. Sure you can list all the lounges they have access to on the website and just refer them there but it still doesn't stop people from arguing why a lounge with CX branding isn't a CX lounge.

cxfan1960 Nov 3, 2014 12:09 pm

Unless things changed (when I was SL), CX SLs can access lounges designated by CX on CX/KA flights. There is no need for the lounges to be CX lounges.

JALPak Nov 3, 2014 12:12 pm


Originally Posted by cxfan1960 (Post 23784987)
Unless things changed (when I was SL), CX SLs can access lounges designated by CX on CX/KA flights. There is no need for the lounges to be CX lounges.

We were discussing the reduction kaka proposed, not the current system.

kaka Nov 3, 2014 12:17 pm


Originally Posted by JALPak (Post 23784943)
As I said, what you proposed is too complicated if a lounge partly owned by CX with permeant CX branding near the entrance is not considered a CX lounge. We are talking about a system that affect all the SL who are used to having access to all the lounges and not the minor % of people who are interested in redeeming for lounge coupon. Sure you can list all the lounges they have access to on the website and just refer them there but it still doesn't stop people from arguing why a lounge with CX branding isn't a CX lounge.

CX may define as such in TnCs along with the vouchers or even print them on the vouchers. I understand some may not be able to comprehend whether of not permeant CX branding is near the entrance... or not. but if there's no staff dressing and the terms on the voucher disallow so, i do not see how hard it is to implement.

cxfan1960 Nov 3, 2014 12:20 pm


Originally Posted by JALPak (Post 23785011)
We were discussing the reduction kaka proposed, not the current system.

What I meant was - if things do change, lounge ownership may not be a factor.

JALPak Nov 3, 2014 12:20 pm


Originally Posted by kaka (Post 23785048)
CX may define as such in TnCs along with the vouchers or even print them on the vouchers. I understand some may not be able to comprehend whether of not permeant CX branding is near the entrance... or not. but if there's no staff dressing and the terms on the voucher disallow so, i do not see how hard it is to implement.

Were your referring to the unlimited access of SL to the so called "CX Group Lounge" or the voucher system?

Maybe it was before your time, there were CX staffs at the old TBIT lounge. Only the new TBIT lounge has no staffs dressed in CX uniform but it is still a JV between QF, BA, and CX with permanent branding of all three airlines. That's why I used that as an example.

JALPak Nov 3, 2014 12:22 pm


Originally Posted by cxfan1960 (Post 23785062)
What I meant was - if things do change, lounge ownership may not be a factor.

Not if you are looking from the cost perspective though.


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