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Originally Posted by sxc
(Post 22699859)
If CX started being treated as a PRC carrier, then there would be outcries about "one country, two systems" being violated.
But the fact is why does CX let people get away with compensation when they complain of a delay.. or weather, for heaven's sake? This certainly doesn't happen on european airlines when one is stranded after a snowstorm.. in fact, people are very civilised. Mind you, I haven't seen many Chinese passengers in the queue that time. Except myself.. :D |
Zhuhai is a domestic only airport. They don't have any facilities for immigration clearances.
I've never heard about someone getting compensated by CX for a diverted flight. The passengers of the KA flight that got diverted to SZX didn't get compensated. I also didn't get any compensation at all after I got stranded at HKG for 24 hours because of a typhoon. I even had to get really nasty with the ground staff to get a place on the next flight. |
Originally Posted by Guy Betsy
(Post 22696603)
I notice something particular.. when CX gets an aircraft stranded somewhere.. as in the case of the day with the hailstones..
http://news.yahoo.com/cathay-pacific...042555319.html That people on board complain to high heaven and CX usually kowtows to them and compensate the passengers. Whereas if its on say, Air Canada, or an american carrier, that everyone sits quietly on board and seem to understand that their cabin crew needs to book off and that safety is paramount. And that if such a thing happened as above, that the passengers know that they can't deplane because the airport has no passport control.. But yet, on CX, they seem to make a big deal out of it? Why is this so? |
Originally Posted by skunker
(Post 22704801)
You have no idea what you are talking about. The US DOT had to create new regulations to deal with such delays because there was such an uproar a few years ago. Google "Passenger Bill of Rights"
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Originally Posted by skunker
(Post 22704801)
You have no idea what you are talking about. The US DOT had to create new regulations to deal with such delays because there was such an uproar a few years ago. Google "Passenger Bill of Rights"
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You should have seen the chaos yesterday in Shanghai when both CX and KA starting sending people over to Terminal 1 to fend for themselves to get a ride to HKG
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Originally Posted by mayodave
(Post 22712663)
You should have seen the chaos yesterday in Shanghai when both CX and KA starting sending people over to Terminal 1 to fend for themselves to get a ride to HKG
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Originally Posted by skunker
(Post 22704801)
You have no idea what you are talking about. The US DOT had to create new regulations to deal with such delays because there was such an uproar a few years ago. Google "Passenger Bill of Rights"
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Originally Posted by Guy Betsy
(Post 22722771)
I'm not talking about US DOT - especially on Air Canada ! I am talking about passengers' uproars and why is it that some passengers on certain carriers are better behaved than say on CX. The US cases created an uproar when passengers were stuck on airplanes stuck in snow for over 10-12 hours. There isn't something similar in Asia.
My wife was on a business trip to Cali that the plane also went tech and delayed for 10+ hours, plane has 75% Chinese tourists, they started to complain and AA called airport police, my wife said it's almost comical because when the police show up all of them went silent and went about their business.... |
Originally Posted by Guy Betsy
(Post 22696603)
I notice something particular.. when CX gets an aircraft stranded somewhere.. as in the case of the day with the hailstones..
http://news.yahoo.com/cathay-pacific...042555319.html That people on board complain to high heaven and CX usually kowtows to them and compensate the passengers. Whereas if its on say, Air Canada, or an american carrier, that everyone sits quietly on board and seem to understand that their cabin crew needs to book off and that safety is paramount. And that if such a thing happened as above, that the passengers know that they can't deplane because the airport has no passport control.. But yet, on CX, they seem to make a big deal out of it? Why is this so? |
Originally Posted by skunker
(Post 22704801)
You have no idea what you are talking about. The US DOT had to create new regulations to deal with such delays because there was such an uproar a few years ago. Google "Passenger Bill of Rights"
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Originally Posted by Cathay Boy
(Post 22726777)
I really think it's expectations. In the US pax knows being a jerk won't get you anywhere, you will likely be visited by airport police and taken in for questioning. For Chinese pax they know if you act collectively in rage you will get rewarded (as my last experience shows), so no wonder they keep doing it. If say CX and KA can hold firm and not give in and call airport police if things get out of hand, they will learn to behave.
My wife was on a business trip to Cali that the plane also went tech and delayed for 10+ hours, plane has 75% Chinese tourists, they started to complain and AA called airport police, my wife said it's almost comical because when the police show up all of them went silent and went about their business.... |
Originally Posted by mkjr
(Post 22726938)
Yes, and how are those rules really working out.
Read it extensively here: http://www.usatoday.com/story/travel...ights/2522117/ |
How CX handles it proactively vs. KA
http://www.stuff.co.nz/travel/travel...ight-from-hell
CX proactively gave everyone $1000 HKD, no riot, no pushing and shoving... |
Originally Posted by Cathay Boy
(Post 22744355)
http://www.stuff.co.nz/travel/travel...ight-from-hell
CX proactively gave everyone $1000 HKD, no riot, no pushing and shoving... |
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