I certainly learned my lessons. And yes they do have places to hang the jackets in F seats but we didn't want to be holding 4 jackets wondering in JFK and we did have more than enough space in our baggage... It didn't occur to me that our baggage would not arrive with us since I knew they always put "First Class/VIP/Priority" tags on my baggage when I traveled with CX in F. Maybe these tags meant nothing? I posted the original message in a panic because of the experience with UA years ago. Luckily this time around it was just a little bit inconvenience but I did get some harsh words from the wife for booking such a tight connection. As usual she squarely put the blame on me instead of CX :-)

OP, give yourself some credit. It is not your problem at all (but certainly some of your disconform can be easily avoided).

It has been a while that in CX Forum, a lot of unnecessary comments have been throwing around. So a minor issue can become a local warfare.

How about people travelling with equipment for their work or samples for a very important business meeting. Look outside the square !!! before posting such narrow minded remarks.

Next is how do you think you can walk on board with ski jackets and pants without exceeding carry on limits or do you think gate agents wear special glasses that makes FT posters exempt from rules.

If you had ever flown F you would know that you dont get much inside the F wardrobe due to the fact they pack all the quilts and duvets in there before take off and even if they take them out its pretty small.

That's why I asked - beside 7 kg limit?

OP departed from JFK to PEK via HKG. I seriously doubt that OP will be in full gear for skiing.

A winter jacket is good enough.

If you have flown in F, you would have known that FAs will create the space enough for F passengers to put their stuffs.

I fly CX in F/J to CGK 2-3 times a year. Missing luggage happens half the time. Not quite sure why. I always get a cash payment upon making the report. Usually $50-$80. Bags always show up the next day. If you don't ask for the cash, they rarely offer it.

How do cash payments work in your case? They send you a check? Might be handy if it happens to me the next time.

After you fill out the missing bag paperwork, they bring you cash. Sometimes local currency, sometimes USD. I'm sure it varies by country.

What happens if it is a full flight and all closet space is used up and if you have travel in F class you will know there is no overhead space. Sure the FA will try to find space - most likely in other closets, j class storage etc... But people might be more considerate and don't want to bother the staff.

They are either that or some once in a lifetime dilemma that only happen to him and happen a lot.

His post was saying that a 5 star airline must be able to handle 100% of luggage without error. They can with enough time to literally verify every piece while you wait hours for that (or if truly lost, I guess until the flight arrives that does have the one suitcase, tomorrow).

Time to reevaluate their luggage policy to what? 0% loss rate? Won't happen.

I doubt many people would be able to pack a ski jacket in a 21-22" roller unless that's all they wanted in there.

Wearing them on board would have been a better idea and they are crammable above or beside a real suitcase. And it is not like F is short of room. They got the coats, lessons learned and I hope CX meets this impossible goal set for them.

I spend half my life these days in F. 18 long haul flights this year as a matter of fact.I see with my own eyes what goes on. There is not as much room as you think. The point is why should have to hump a ton of gear around with you when you are paying for a service to get you and your luggage from A to B, on time and in one piece.

I am still trying to understand how CX could have missed my luggage. The plane landed on time at gate 30. The connecting flight was at gate 29 so they were very close to each other. But maybe I am just too naive in thinking how the transfer of luggage works?

These things do happen, the other day they missed my bag from a simple hkg-tpe? I checked in 2'hours before the flight at the f class counter. When I arrive a cso had my name of a board and they said it will be on the next plane. They send it directly to my hotel after 1 hour of my arrival.
I travelled over 80 flights this year, and only had this 1 mishandling.

You are contradicting yourself :confused::confused:

In OP's case, the issue was the jackets. Then you said:

And then - I wonder, what kind of necessities do you think is too big for carry-on baggage? You responded:

Which I did. Try to think something big but still below 7 kg limit. And then:

So what exactly are you trying to point out? I am totally lost.

I think you misunderstood a little bit.

It is an airline's responsibility to handle baggage properly, not just any 5-star airlines. To any airlines, not just CX, mishandling is unacceptable, not matter class of travel and you are elite or not. Beside - Baggage handling are not rated into airlines' rating.

And Cathay Boy said:

He did not mention anything about "100% of luggage without error". But even those, you read it this way, there is nothing wrong as this is what each airline supposes to do.

What's wrong with proper baggage handling?

Let's just say all transfers are not done gateside.

All baggage are back to sorting first.

Gary, don't bother with trolls, just ignore them like I do.