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-   -   Seat Selection Error (https://www.flyertalk.com/forum/cathay-pacific-cathay/1329522-seat-selection-error.html)

Peter_Ng Mar 27, 2012 10:48 am
Seat Selection Error
 
is anyone getting the same error I got every time I tried to select my seats for the upcoming trip to HKG and MNL

"We're sorry, due to an internal system error, we are unable to process this request. Please close the current browser and log in again."

Thanks

BenSenise Mar 27, 2012 1:01 pm
are cookies enabled in your browser? just a thought.

ernestnywang Mar 27, 2012 3:47 pm
Originally Posted by Peter_Ng (Post 18282719)
is anyone getting the same error I got every time I tried to select my seats for the upcoming trip to HKG and MNL

"We're sorry, due to an internal system error, we are unable to process this request. Please close the current browser and log in again."

Thanks
This is fairly common. Just try again later.

matthandy Mar 27, 2012 6:20 pm
I've had that before. I simply rang the call centre and they were able to move my seats for me.

anchor79 Mar 27, 2012 7:39 pm
I tried to call call center today for this issue and even their system was down. bummer.

Central90210 Mar 27, 2012 8:14 pm
It always happens to me (for good reason) whenever I try to select row 13 or 14 (they are selectable and unoccupied) on 77G.

Peter_Ng Mar 27, 2012 10:48 pm
I tried to check at home, with different browsers, several times each, different time in the last three days. Also tried at work, still the same message. Annoying

Peter_Ng Mar 27, 2012 10:51 pm
Originally Posted by Central90210 (Post 18286024)
It always happens to me (for good reason) whenever I try to select row 13 or 14 (they are selectable and unoccupied) on 77G.
same here. Now, I was able to choose 17K, 16K

jv66 Apr 11, 2012 12:04 pm
Are you trying to book seats in rows 13 or 14? Row 13 doesn't exit in regional 773, and rows 13-14 don't for all other 77A/D/G/H even though those rows are shown in the seat map of manage my booking.

Psychiatrist Apr 12, 2012 1:30 am
that was exactly the problem i was having.

i kept trying to select row 13 - which appears as empty and selectable. i just gave up and chose another seat instead. now i know why i couldn't select it!

yuchung5 Apr 12, 2012 2:48 am
Originally Posted by Psychiatrist (Post 18377982)
that was exactly the problem i was having.

i kept trying to select row 13 - which appears as empty and selectable. i just gave up and chose another seat instead. now i know why i couldn't select it!
Same here.... But why??

Thanks

Psychiatrist Apr 12, 2012 3:19 am
the answer is here:

Originally Posted by jv66 (Post 18374156)
Are you trying to book seats in rows 13 or 14? Row 13 doesn't exit in regional 773, and rows 13-14 don't for all other 77A/D/G/H even though those rows are shown in the seat map of manage my booking.


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