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-   -   Efficient CX people (https://www.flyertalk.com/forum/cathay-pacific-cathay/1294298-efficient-cx-people.html)

Grichka Dec 22, 2011 10:15 pm
Efficient CX people
 
I was arriving in LHR yesterday and realised like ten minutes before landing that the check-in staff in HKG did not checked my luggage all the way to my final destination (BRU) even though I had a connecting flight booked.
I talked to the flight attendant who told me someone would wait for me at the gate to solve the problem.
I met one of the CX LHR staff, she was waiting for me, she discussed 3 minutes with her staff at luggage over her talkie-walkie and then told me all was fine and luggage would be rebooked to BRU on BA.

And they were!!!! ^

avm2806 Dec 24, 2011 2:27 am
That's CX for you... and to pull that of at LHR with a terminal transfer involved is not easy...

geilux Dec 24, 2011 2:32 am
Originally Posted by avm2806 (Post 17684448)
That's CX for you... and to pull that of at LHR with a terminal transfer involved is not easy...
Indeed :D

Grichka Dec 24, 2011 7:17 am
Originally Posted by avm2806 (Post 17684448)
That's CX for you... and to pull that of at LHR with a terminal transfer involved is not easy...
Yes, and it was a special situation for me. One of my two big suitcase was full of Xmas gifts I just spent the previous day buying in HK.
You dont want this to be delayed!!!
I was so relieved when I saw my bag in Brussels!!

avm2806 Dec 25, 2011 4:37 am
Originally Posted by Grichka (Post 17685119)
I was so relieved when I saw my bag !!
I know the feeling all too well - especially after decades of flying BA through LHR T4.


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