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I am not saying that OP's situation is taking advantages.
What I am trying to say is: 1. Failure to provide feedback to airlines, especially when you are an elite, is a big no no. 2. Based on the situation, the airlines should do something to win back the customer's confidence. Again - it is still a question on CX if they will do anything at all for OP's case. What my concern here is people think asking compensation in this situation is laughable. |
I still stand by my opinion that asking for compensation is not necessary. I do, however, agree that it certainly can't hurt, and is perhaps helpful to report the issue... but that does not, in my mind, imply that one should ask for or expect to receive compensation... especially since the cabin crew offered a new seat to resolve the issue.
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The situation caused the OP the inconvenience of having to move to another seat, which may or may not have been what the OP booked/wanted (i.e near lavatory or near front or near back etc.)
I find it hard to believe that some people are afraid that if OP files a complaint that it might make CX hostile towards future claims. So what makes other people's complaint more or less severe than OP's? OP should make a complaint and if CX deem it to be compensation worthy then they will make that decision. |
Originally Posted by jkingsle
(Post 17097293)
I still stand by my opinion that asking for compensation is not necessary. I do, however, agree that it certainly can't hurt, and is perhaps helpful to report the issue... but that does not, in my mind, imply that one should ask for or expect to receive compensation... especially since the cabin crew offered a new seat to resolve the issue.
It is not about the entitlement of compensation anyway. My focus is to those people that think asking compensation is laughable. |
Originally Posted by garykung
(Post 17099527)
A little bit OT - You are 1K, will you ask for a skykit when the IFE is not working?
It is not about the entitlement of compensation anyway. My focus is to those people that think asking compensation is laughable. just my 2c |
Originally Posted by garykung
(Post 17099527)
A little bit OT - You are 1K, will you ask for a skykit when the IFE is not working?
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I fail to see how some toenail clippings equate to 'damages'. Yeah, it's mildly gross that they didn't get cleaned up, but what do you want?
Last week on a DL Connection flight I looked in the pocket with the safety card and found several dirty Q-tips...that looked like they'd been used to clean someone's ear canal. I passed a note to the FA upon deplaning and thanked her for the pleasant flight. |
Originally Posted by garykung
(Post 17096586)
If I were you, I will push hard on this for compensation. It does not matter if it is a award ticket or not.
The reason is simple - damage has been done.
Originally Posted by garykung
(Post 17096586)
1. Could the passenger forget what had happened after changing the seat?
Originally Posted by garykung
(Post 17096586)
2. Does CX has a responsibility to maintain aircraft hygiene?
Originally Posted by garykung
(Post 17096586)
3. Could the passenger do anything different from getting into this?
Originally Posted by garykung
(Post 17096586)
Also - feedback is what keeping the airlines you like to improve. If you don't let your airlines to know your disappointment, they will not improve at all.
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Originally Posted by midlevels
(Post 17105005)
Nope. But that's life. Sh!t happens. If the airport security is too slow one day will you try to claim a partial refund on the departure tax for poor service?.
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Originally Posted by jkingsle
(Post 17104765)
Certainly not if they offered me a new seat.
Originally Posted by hqly2001
(Post 17097665)
OP should make a complaint and if CX deem it to be compensation worthy then they will make that decision.
Originally Posted by kaka
(Post 17104703)
if you abuse the compensation policy too much there'd come a day where they'd say we flew you A to B safe period. and you go to the credit cards they will say you got something extra for free so shush.
just my 2c
Originally Posted by midlevels
(Post 17105005)
Nope. But that's life. Sh!t happens. If the airport security is too slow one day will you try to claim a partial refund on the departure tax for poor service?
Originally Posted by midlevels
(Post 17105005)
There is a big difference between constructive feedback and whining with a view to getting unwarranted compensation.
There will be no conclusive answer at all. And one time I am trying to focus here - It is not about the entitlement of compensation. It is up to OP to file a complaint and up to CX to determine if OP deserve anything. My focus is to those people that think asking compensation is laughable. |
Originally Posted by midlevels
(Post 17093791)
Don't settle for anything less than lifetime Diamond tier MPC membership. If they don't agree, advise your friend to switch to Garuda instead next time.
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First off, I really don't think those were toenails. How the f do you cut your toenails and it ends up at the back of the seat? Simple logic. Second, I would probablly bring it up to CX's attention but I would not b!tch about it. Seems like the OP is doing. Ok, so you had nails at your seat. I had mucus which is much worse on the seat and did I b!tch about it? No. Not really a big deal IMHO. Changed your seat, problem solved. I would not worry about things like this inflight. A broken IFE, possibly. Nails, no.
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Originally Posted by garykung
(Post 17109657)
Another heated topic...
If I were you, I will push hard on this for compensation. It does not matter if it is a award ticket or not. The reason is simple - damage has been done.
Originally Posted by garykung
(Post 17109657)
And one time I am trying to focus here - It is not about the entitlement of compensation. It is up to OP to file a complaint and up to CX to determine if OP deserve anything.
My focus is to those people that think asking compensation is laughable. Are you sure you meant "up to CX to determine if OP deserve anything" when "you would push hard on this for compensation"? Anyway, for a moment i thought "My focus is to those people that think asking compensation is laughable. " is simply your signature. |
Originally Posted by kaka
(Post 17112327)
sorry my message would be OT, but if i were mods I might have done sth to these posts (but i am not)
Are you sure you meant "up to CX to determine if OP deserve anything" when "you would push hard on this for compensation"? Anyway, for a moment i thought "My focus is to those people that think asking compensation is laughable. " is simply your signature. So it is up to the OP to ask for anything, if he chooses to do so. There is no conflict here. |
Originally Posted by maortega15
(Post 17110900)
I had mucus which is much worse on the seat and did I b!tch about it? No.
I guess it'll take maybe some sh*t before you complain? Someone clearly must have done a very bad job of cleaning if mucus/luggy wasn't cleaned up. |
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