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-   -   Compensation for Cleaning Error (https://www.flyertalk.com/forum/cathay-pacific-cathay/1257793-compensation-cleaning-error.html)

garykung Sep 12, 2011 2:29 pm

I am not saying that OP's situation is taking advantages.

What I am trying to say is:

1. Failure to provide feedback to airlines, especially when you are an elite, is a big no no.

2. Based on the situation, the airlines should do something to win back the customer's confidence.

Again - it is still a question on CX if they will do anything at all for OP's case.

What my concern here is people think asking compensation in this situation is laughable.

jkingsle Sep 12, 2011 2:43 pm

I still stand by my opinion that asking for compensation is not necessary. I do, however, agree that it certainly can't hurt, and is perhaps helpful to report the issue... but that does not, in my mind, imply that one should ask for or expect to receive compensation... especially since the cabin crew offered a new seat to resolve the issue.

hqly2001 Sep 12, 2011 3:58 pm

The situation caused the OP the inconvenience of having to move to another seat, which may or may not have been what the OP booked/wanted (i.e near lavatory or near front or near back etc.)

I find it hard to believe that some people are afraid that if OP files a complaint that it might make CX hostile towards future claims. So what makes other people's complaint more or less severe than OP's?

OP should make a complaint and if CX deem it to be compensation worthy then they will make that decision.

garykung Sep 12, 2011 11:37 pm


Originally Posted by jkingsle (Post 17097293)
I still stand by my opinion that asking for compensation is not necessary. I do, however, agree that it certainly can't hurt, and is perhaps helpful to report the issue... but that does not, in my mind, imply that one should ask for or expect to receive compensation... especially since the cabin crew offered a new seat to resolve the issue.

A little bit OT - You are 1K, will you ask for a skykit when the IFE is not working?

It is not about the entitlement of compensation anyway. My focus is to those people that think asking compensation is laughable.

kaka Sep 13, 2011 7:43 pm


Originally Posted by garykung (Post 17099527)
A little bit OT - You are 1K, will you ask for a skykit when the IFE is not working?

It is not about the entitlement of compensation anyway. My focus is to those people that think asking compensation is laughable.

if you abuse the compensation policy too much there'd come a day where they'd say we flew you A to B safe period. and you go to the credit cards they will say you got something extra for free so shush.

just my 2c

jkingsle Sep 13, 2011 7:54 pm


Originally Posted by garykung (Post 17099527)
A little bit OT - You are 1K, will you ask for a skykit when the IFE is not working?

Certainly not if they offered me a new seat.

Pete838 Sep 13, 2011 7:57 pm

I fail to see how some toenail clippings equate to 'damages'. Yeah, it's mildly gross that they didn't get cleaned up, but what do you want?

Last week on a DL Connection flight I looked in the pocket with the safety card and found several dirty Q-tips...that looked like they'd been used to clean someone's ear canal. I passed a note to the FA upon deplaning and thanked her for the pleasant flight.

midlevels Sep 13, 2011 8:40 pm


Originally Posted by garykung (Post 17096586)
If I were you, I will push hard on this for compensation. It does not matter if it is a award ticket or not.

The reason is simple - damage has been done.

What damage is that, exactly? A last minute seat change?


Originally Posted by garykung (Post 17096586)
1. Could the passenger forget what had happened after changing the seat?

I find the photos of nails mildly gross but it's no worse really in hygiene than sitting on a public toilet seat. The nails are dead and won't transmit any disease. I'd say it's a rather forgettable experience and if the OP's "friend" spent the entire flight in anguish over the image then they have some more fundamental problems.


Originally Posted by garykung (Post 17096586)
2. Does CX has a responsibility to maintain aircraft hygiene?

Yes, and based on the CC actions it seems that they wanted to make sure this happened in the future.


Originally Posted by garykung (Post 17096586)
3. Could the passenger do anything different from getting into this?

Nope. But that's life. Sh!t happens. If the airport security is too slow one day will you try to claim a partial refund on the departure tax for poor service?


Originally Posted by garykung (Post 17096586)
Also - feedback is what keeping the airlines you like to improve. If you don't let your airlines to know your disappointment, they will not improve at all.

There is a big difference between constructive feedback and whining with a view to getting unwarranted compensation.

QRC3288 Sep 14, 2011 7:08 am


Originally Posted by midlevels (Post 17105005)
Nope. But that's life. Sh!t happens. If the airport security is too slow one day will you try to claim a partial refund on the departure tax for poor service?.

ha, well put

garykung Sep 14, 2011 2:23 pm


Originally Posted by jkingsle (Post 17104765)
Certainly not if they offered me a new seat.

OT again - but as a 1K, I assume you know that the chance is very slim (as it will be full in most of the case).


Originally Posted by hqly2001 (Post 17097665)
OP should make a complaint and if CX deem it to be compensation worthy then they will make that decision.


Originally Posted by kaka (Post 17104703)
if you abuse the compensation policy too much there'd come a day where they'd say we flew you A to B safe period. and you go to the credit cards they will say you got something extra for free so shush.

just my 2c


Originally Posted by midlevels (Post 17105005)
Nope. But that's life. Sh!t happens. If the airport security is too slow one day will you try to claim a partial refund on the departure tax for poor service?


Originally Posted by midlevels (Post 17105005)
There is a big difference between constructive feedback and whining with a view to getting unwarranted compensation.

I think for these answers - CX will have to determine that themselves. Is this kind of complaint abusive? Should the OP deserve any compensation?

There will be no conclusive answer at all.

And one time I am trying to focus here - It is not about the entitlement of compensation. It is up to OP to file a complaint and up to CX to determine if OP deserve anything.

My focus is to those people that think asking compensation is laughable.

belfordrocks Sep 14, 2011 6:18 pm


Originally Posted by midlevels (Post 17093791)
Don't settle for anything less than lifetime Diamond tier MPC membership. If they don't agree, advise your friend to switch to Garuda instead next time.

I know this is tongue in cheek, but just saying that Garuda has made significant inroads over the past few years and are a very decent airline.

maortega15 Sep 14, 2011 6:24 pm

First off, I really don't think those were toenails. How the f do you cut your toenails and it ends up at the back of the seat? Simple logic. Second, I would probablly bring it up to CX's attention but I would not b!tch about it. Seems like the OP is doing. Ok, so you had nails at your seat. I had mucus which is much worse on the seat and did I b!tch about it? No. Not really a big deal IMHO. Changed your seat, problem solved. I would not worry about things like this inflight. A broken IFE, possibly. Nails, no.

kaka Sep 15, 2011 12:44 am


Originally Posted by garykung (Post 17109657)
Another heated topic...

If I were you, I will push hard on this for compensation. It does not matter if it is a award ticket or not.

The reason is simple - damage has been done.


Originally Posted by garykung (Post 17109657)
And one time I am trying to focus here - It is not about the entitlement of compensation. It is up to OP to file a complaint and up to CX to determine if OP deserve anything.

My focus is to those people that think asking compensation is laughable.

sorry my message would be OT, but if i were mods I might have done sth to these posts (but i am not)

Are you sure you meant "up to CX to determine if OP deserve anything" when "you would push hard on this for compensation"?

Anyway, for a moment i thought "My focus is to those people that think asking compensation is laughable. " is simply your signature.

garykung Sep 15, 2011 11:10 am


Originally Posted by kaka (Post 17112327)
sorry my message would be OT, but if i were mods I might have done sth to these posts (but i am not)

Are you sure you meant "up to CX to determine if OP deserve anything" when "you would push hard on this for compensation"?

Anyway, for a moment i thought "My focus is to those people that think asking compensation is laughable. " is simply your signature.

Again, if I were the OP, I will put hard. However, clearly I am not the OP.

So it is up to the OP to ask for anything, if he chooses to do so.

There is no conflict here.

hqly2001 Sep 15, 2011 3:33 pm


Originally Posted by maortega15 (Post 17110900)
I had mucus which is much worse on the seat and did I b!tch about it? No.

This is funny; so someone blew a luggy on your seat and you sat on then wiped it off and proceeded to enjoyed your flight? lol
I guess it'll take maybe some sh*t before you complain?

Someone clearly must have done a very bad job of cleaning if mucus/luggy wasn't cleaned up.


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