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Conundrums Jul 4, 2011 9:37 pm

Newbie Question on upgrades
 
I wanted to pamper myself a little bit more so I upgraded my last sector to F from J. When I checked my bookings online, I found that my J booking was still there but I have another booking reference number for my F upgrade. Is that supposed to happen? I thought its just a matter of having your records tagged so you get upgraded upon check in.

Anyway how about mileage accruals? am I still entitled to my J accruals?

andex Jul 5, 2011 12:50 am


Originally Posted by Conundrums (Post 16672008)
I wanted to pamper myself a little bit more so I upgraded my last sector to F from J. When I checked my bookings online, I found that my J booking was still there but I have another booking reference number for my F upgrade. Is that supposed to happen? I thought its just a matter of having your records tagged so you get upgraded upon check in.

Anyway how about mileage accruals? am I still entitled to my J accruals?

it is just a normal system glitch.
yep. you will receive the J miles.

QRC3288 Jul 5, 2011 12:56 am


Originally Posted by Conundrums (Post 16672008)
I wanted to pamper myself a little bit more so I upgraded my last sector to F from J. When I checked my bookings online, I found that my J booking was still there but I have another booking reference number for my F upgrade. Is that supposed to happen? I thought its just a matter of having your records tagged so you get upgraded upon check in.

Anyway how about mileage accruals? am I still entitled to my J accruals?

Totally normal...whenever using miles to upgrade, both the paid and the miles segments will appear (should be J class and Z class for you).

For mileage accrual, you will accrue at the J class rate.

ernestnywang Jul 5, 2011 6:04 am

After the award is issued (miles deducted), the J booking should be cancelled. Do not cancel the J booking before the award is issued, though.

Conundrums Jul 5, 2011 7:41 am


Originally Posted by ernestnywang (Post 16673221)
After the award is issued (miles deducted), the J booking should be cancelled. Do not cancel the J booking before the award is issued, though.

The F has been issued under Z class but I can still see J. Anyway at checking which one should I use?

cxfan1960 Jul 5, 2011 11:07 am


Originally Posted by Conundrums (Post 16673621)
The F has been issued under Z class but I can still see J. Anyway at checking which one should I use?

Make sure you confirm your upgrade. After your upgrade is ticketed, the J booking should disappear. CX has a habit of processing it any time up to a few days before the flight. You can call them to ensure everything is OK.


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