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Flying Viking Nov 15, 2010 8:55 pm
Oh the shock!
 
Originally Posted by Marco Polo (Post 14964746)
A friend who is a doctor met a CX manager at a party recently. The person said --- job was to encourage customer brand loyalty 'so that CX could charge them more for their product'
So CX is just another company aiming to charge more for what they produce? :eek: That's their job, no? Or did I miss a memo?


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