CX cut cost plan
 

should CX stop the cut cost scheme on flight services*?
*This phenomenon can be seen on long-haul flights.

depends on what service you are about, food or other goods?

Probably not until CX can sell its seats at a higher price again. You get what you pay for (although I hate that cost-cutting measures, too.) :(

First Derek2010 wants GR to use Arrival Lounge, and now he wants CX to restore cabin services. Derek2010 is a brave soul indeed... that must be a heck of a phone call he made to MPC... :D

I really doubt that even if CX can charge people at pre-Bird Flu levels that services would be restored. You will never see Y-amenities kit again for example. CX has realized the new business model: don't be the best just be slightly better than your major competitions.

But then I thought its major competitiors still provide Y amenity kit. I know SQ doesnt do that anymore. Correct me if I am wrong

Not passing out the Y amenity kits is cost cutting, but few people care. They are still available upon request.

The worst move was to use pastries product for breakfast and snacks. I hated it.

Which airline are you talking about?:confused:

You may be interested to read this reply by the Head of Product to a letter to the editor on this month's edition of CX World:
http://downloads.cathaypacific.com/c...pdf/CXW172.pdf

Quote:
"We spent more on areas passengers told us were important, such as blockbuster movies, ..."

"Many of our passengers have commented about the environmental
benefit of our removing Economy Class kits and most
passengers bring their own fullsize toothbrush!"

Wow... how true is it?

Well, commented could still means negative comment but they just do their own way. :p

Who provides Y amenity kits now? :confused: JL? NH? CI? BR? VN? PR? DL? UA? AA?

I have asked for it first thing I board, and I'm usually the first 10 pax that boards the plane. And the answer is always: "Sorry, we no longer give that out." So I really question the "they stock 20 Y amenities for people who asks" theory.

Maybe you have better luck here:

http://tw.user.bid.yahoo.com/tw/user/taniyashop

Note: I am not promoting it, instead I just can't believe this is happening.

I am surprised. The FP actually asked me whether I wanted one on one of the flights in June. I declined as I never use it (but I understand some people do). Perhaps they are not stocking anymore after they ran out. I think they should stock some.

I saw that on auction before too. Don't worry. Cathay Boy has some J amenity kits already, but just not too many people bring their own amenity kits on board.

Well yes, the op-ups have kept my kit availability quite well stocked.... :p

I don't really need the Y kit and in my opinion I don't really care if CX does away with it. I just like to test what they say is actually true or not.

i really doubt it, they would say it so that it gives the public the image that they still care about the Y pax as well as the F and J pax

I think the biggest problem is, CX cuts costs in the ways that most frequent flyers can spot right the way and most other fare-finding pax won't care about. In the long term it translates into: CX is testing the loyalty and patience of its truly loyal FF's that either have status or have proven records of business with CX, which means the loss would be a big one, not only long term returning pax but also rep and such. The other thing is, if CX doesn't care about the previous consequence, or does not care enough to stop/do anything to prevent it, CX would end up with only fare-seeking one-time pax in Y, and premium travellers that are flying base on the cost and not chocie, like the case of a low-cost carrier such as RYANAIR!!!. And once the economy has returned, and those pax leaves for lowcost carriers or their original carrier of choice, CX would have to spend more money buying back their rep and their ex-loyal pax...which is sad.

Has anyone noticed how long CX has been not-verified or expired, (never renewed) in its skytrack approved airline / 5 star rating?

CX is realizing what other corporations have realized: they got us. While I'm sure a few people will eventually get fed up and leave, because they have the financial mobility to do so, but most of the FFers do not.

Skytrax... Not everyone cares, at least not me. Whether CX's service is degrading is one thing, how Skytrax ranks airlines is another. Skytrax sometimes reminds me of the credit rating companies before the 2008 financial crisis.

It is not just financial mobility. It is also relative convenience and service. Would I be better switching to UA or SQ for a SFO resident traveling to HK and other parts of Asia? Can I be sure I can always get on a flight on a few days notice?