Days for points to post
 

I am wondering how long does it take for points to post? It's usually 3 days for my last 30 trips, but the YYZ-HNL trip I was just on, it's been 4 days (In case you are curious, there is something about the mess the CP agent created for me in another post). This is critical to me for getting EP. I will be EP by the time I complete my YVR-YYZ next Monday (Nov 22).

The YYZ-HNL-YYZ trip is just a disaster in terms of check in agent. First, YYZ check in agent screw up by telling me my CPlus number is not in there while it is, she spend 5 minutes trying to override the system... this is what worried me, did she do something?? although the Cplus number is on the boarding pass, I will not be assured until they post.

Then on the return trip, check in agent at HNL took 10 minutes to check me in trying to figure out what to do with the Black stickers. Turns out he printed two boarding pass??? put the sticker on one of them and kept it at the check in counter. Took him 10 minutes, he said the system were slow, but I see other agent checking in passenger in less than 2 mins... "He just doesn't know what to do!"

I am planning to use the "guarantee award seats" benefit to claim two award seats to HKG which will save me over $10000 for 2 J seats.

If the points are in fact missing, I then have to sent it in which I am sure will be past christmas before I get the points back, which means I cannot use that benefit.
If this situation does becomes a reality, will the EP desk be able to do something about this for me?

I have planned all my trips carefully this year so that I will make EP by the end of Nov and be able to claim the tickets soon after. I even took a couple of webspecials to make sure I will make EP by the end of the month.

If CP does screw this up which in turns screw up my christmas plans, I will seriously consider switching to AC.

Regards,
Empress

Relax there, Empress.

As you mentioned, points are normally credited within 4 days with the odd exception. Personally, I would give it until this Friday before calling someone at Canadian Plus (a word of caution, don't call the regular line). I have an amazing contact in CPlus Operations who has adjusted my account with missing flight credits via fax and even over the phone! Yes, there are some amazing employees at Canadian! Now I hope you'll take back that threat to switch over to AC.

It's just that it is very frustrating to be penalized for their employee's mistake.

Possible to contact you for your personal contact in CPlus if it does comes to this?

Regards,
Empress

Empress, my Sunday flights to LAX didn't post until Thursday. Might Saturday flights home haven't posted yet (Tuesday night).

When I asked about my AA flights from last month, which took longer to post, I asked if I could fax them in (which I think is against the rules). The phone agent said sure try it (and why not, it wasn't her neck) but I did think I'd get away with it, since my CP number was right on the pass! (So the fear that unnumbered passes would end up at multiple plans wasn't there).

Give it another couple of days, then try calling the Gold line and ask where to fax them.

andrew

I agree with AW, Empress. Wait a couple more days and check on-line again. If they're still not there, let me know and I'll forward you the fax number at CPlus Operations in YVR.

I can relate to your frustration with the agent. Some agent's are truly clueless when it comes to automatic tracking of your points in the computer. I had one gate agent simply write my CPlus number on the boarding pass with her pen and tell me that everything would be alright. Needless to say, it wasn't! I find that this problem occurs normally when you make changes to your itinerary. Some agents get a little freaked due to their own inexperience or lack of knowledge.

[This message has been edited by PointWeasel (edited 11-16-1999).]

I guess I'll wait a couple days. It's just seems like I came a long way and just when I seem to be so close to EP, some road blocks comes up...

Anyways...I am thinking whether or not to write up a complaint letter regarding that YYZ agent, I got her agent code on the boarding pass, so that's no problem.. Did I forgot to say this...She was only the phone carrying on a casual conversation when she checked me in and she gave me a look when I gave her a ETKT and asked "Where're u going [with some really bad attitude..you can imagine] because I checked in at international which I am suppose to do because HNL is considered international I guess. Should I complaint?

I let you guys know when my points post.

Regards,
Empress

Still haven't got the points yet as of today. However, just got off the phone with CP's GOLD line, and got very helpful/friendly service. I told them this was critical to me making Plat and I was told to call back during regular hours when they have a supervisor on site at which time they will have access to past flights and they will might be able to do something for me.

Regards,
Empress

It's now Thursday morning and my Saturday flights (CP, LAX-YVR, YVR-YYZ, YYZ-YOW) still haven't posted. It seems to me my Sunday flights down to LA were posted the following Thursday, so this is a day longer, but it's still four business days if they appear today.

andrew

This must be some sort of karma, or simply a computer problem, but my flight from this past Saturday (YYJ-YVR) and Sunday (YVR-YYZ) still have not posted. This is highly unusual, especially since I booked on-line with CP on the website so I know for sure that my CPlus number is on my itinerary. Even the 500 point on-line booking bonus is still missing as of this morning...

Or they laid off some people, or cut out overtime. Or both.

My flights from Saturday still aren't there. My flights on 7/11 are there, and they did give me the 50% bonus (I was 450pt short of 35000 -- and I missed out on many more bonus points because I put one of my F class segments YOW-ORD onto AA the trip before).

I was surprised they hadn't scooped out everything up to 15/10 for my statement, but I just checked and they've always been pretty erratic about that. My statements were 16/10, 27/9, 28/8, and 10/7 (and 15/5 but not Gold and no flights at that time).

I was really expecting 16/11 would be the statement date and I would again get only half a trip on the end of the statement.

I'll post here (and email anyone who asks) as soon as I see my points posted.

Empress, my suggestion is you start the process now. I'm holding off because all they will do is put me over 40000, but it seems these segments are much more critical for you. Phone and fax in the boarding passes and worst case, they'll be posted automatically before manually. And explain why these are so important to you, I'm sure CP will make an effort!

andrew

He he... with any luck, all the points will end up in my account. http://www.flyertalk.com/forum/wink.gif

The process is all automated for pretty much all CP flights, so I don't think lack of people would be the problem. I did notice however, that last weekend, some sections of www.cdnair.ca were down for scheduled maintance. Don't know if that would be the problem.

Perhaps once a year, a flight I have taken will take 7-10 days to post. I too would start the process now, given the importance of it. But keep in touch with your contact, and check of the points regularly. If they appear, call them immediately and let them know.

[This message has been edited by KenHamer (edited 11-17-2000).]

Ken,

Just one of the many benefits of long-term Platinum status, I'm sure.

Since my outgoing flights were posted, and my CP# is on all the boarding passes, I'm not too worried. It's annoying though.

Still, there are bigger CP issues to be worried about, and stupid politicians to be annoyed at. http://www.flyertalk.com/forum/smile.gif

andrew

It's very difficult to say exactly when your points will get credited. A friend flew BKk-YVR and his points took 10 days to get credited. He's still waiting for YVR-YYZ and it's coming to a week now and the points are still not there. Sometimes it's because it's an 'overseas' thing. But yet, I've had flights credited from HKG within 3 days!

Empress - don't worry about making Exec Plat. Once the points are in for that make-it-or-break-it level, CPlus will credit all your points (loyalty, bonus etc) retroactively.

Noth that I am worry about I will make it or not. It's the fact that I want to be a EP by end of Nov so I can claim 2 award seats to HKG for this christmas... if they keep delaying it, it'll just spoil my plans.

Regards,
Empress

Just back from some travel in South America, one portion of which was on BA and will be used for the oneworld 100K promotion. I checked Cdn site and my account and noted that that BA flight (between Santiago and Buenos Aires) which was taken last Friday has already been relayed by BA to Cdn and is on my account. That's less than a week.

By the way, the return portion on Tuesday was being credited to my AAdvantage account, but when I checked with AA yesterday on another matter, it hadn't shown up yet. However, my Cdn flight in October, outward credited to Cdn, return to AA (change made at check-in with Cdn agent in Vancouver) has been posted.

I find updating is often done Saturday or Sunday for flights up to those days, but I always have my credits on Cdn flights within a week. Tilden rentals are also quite quickly posted, but hotels are another matter. Intercontinental and Best Western seem to take forever. Royal Bank credit card is done within days of the monthly statement arriving.

Also noticed that the winter 5 flights/5K promo miles are posted once each threshold has been reached: I received 3K for the first 3 Cdn flights taken in October.

No points yet as of Friday night. Called CP again and they said wait til Monday before doing anything.

One possibility I thought of was that tomorrow might be the Statement date (historically its done on Sat.). Maybe it'll show up after the November statement is out. Well, let's cross our fingers.

Only time will tell...

Regards,
Empress

Well, I guess my thinking was wrong...no new statements, no points...as of Sat morning. I really don't know what's going on.

Has anyone got points yet or know what's going on?

I'll see what happens when I get to YVR later on this morning. (My flight from YYZ-YOW only had 16 total pax on board this morning, well it was a 7am flight).

Regards,
Empress

[This message has been edited by Empress (edited 11-20-1999).]

You think that you have a problem... I just checked my points balance and though the total is about right, there were no transactions since 27 Sept. I probably did 20 flights in that time. They were all there last weekend!

I hope that they are issuing new statements and just forgot to update the "current" section.

Well....November 99 statements are out and points still not posted yet....

Anyone got points yet?? Andrew?

Not making EP soon means I will have to cancel my christmas travel plans to HK... Since this is just a leisure trip, I will not possibly pay $10000 for 2 J tickets, the only way is to use points to claim 2 seats since EP provides guarantee award seats...

Last time I talked to CP they said they will not accept faxes...I explain possible reason for my points missing due to checkin agent, they said I still have to mail it in which means they probably won't be in til next year if they are in fact missing. I am still hoping they have just not been posted yet since historically accounts will be updated Sunday most of the time.

Again, as I said before if I in fact have to cancel my travel plans because of CP or the agent's mistake... I will not hesitate to switch my business immediately. I don't believe it's right that I get penalize by CP's mistake of not posting points or the agent's mistake of messing up my file.
I have travelled 50K in last three months... spread that out over a year 180K - 200K which is probably what it will be next year.

I am still hoping everything will work out "very soon"...

I had a chat with a agent at YVR today upon my arrival... She told me that today's flight from YVR-ORD has only 23 passengers (A320).. Unbelievable...

Regards,
Empress

Empress my flights on Monday 15th have not yet posted, and I had no problems with checkin etc., on the flight, so perhaps the posting is just takeing longer, lets hope so for the sake of your proposed December trip.

Empress,

Still no sign of my 13/11 flights LAX-YVR, YVR-YYZ, YYZ-YOW, and my number was on the cards and there was no problem.

However, between Saturday morning (at YOW lounge) and Saturday evening (at my parents') my November statement was issued up to and including my 7/11 flights out (which were on the "current" screen).

As of 6:00pm (in YYZ lounge) my flights still aren't there but maybe on Monday they'll catch up. This was an unusual statement issuing since in the past, the points would disappear from "current" for about three days and then the statement would be issued. This time they were both out and in same-day. Which might also help explain why it took so long.

(My advice, just between us, is if you're mailing in the stubs, fax them too, and grovel for them to process based on the fax and your assertion the originals have been mailed -- can't hurt, right?)

Will post and email when I get my 13/11 flight credits.

andrew

If I don't get the points by the time I come back to the hotel from work tomorrow and return to YYZ tomorrow night, I am just going to call CPlus and ask to speak to a supervisor. If that doesn't solve the problem, I'm just going to send the **** boarding passes in and wait .... while I convince AC to comp me for SE.

(I guess that's what I should do AW..since they can't tell you they don't trust you, right?)

Regards,
Empress

Don't worry, Empress. I think things should work out fine in the coming days. Beside, I believe CP will values your business as they always did in the past. http://www.flyertalk.com/forum/smile.gif

LET ME BE THE FIRST TO ANNOUNCE:

POINTS FOR NOV 13 HAS BEEN POSTED TO MY ACCOUNT!!

Just waiting for my Nov 16 return trip to be posted then everything will be in good shape!

Regards,
Empress

And my segments from 13/11 were just posted.

I flew YOW-YYZ-YOW on the weekend, and made a point of not getting my number on the tickets. So I'll mail one to CP and one to AA.

Stupidly I didn't think to use my $50 coupon from Holt Renfrew (there was no websaver this week so I paid $300 for the ticket -- I was tempted to go YOW-YYC-YYZ//YYZ-YYC-YOW on web specials (~$425 total) but decided my time is too valuable right now. Wimp.

andrew

Seems like it's taking CP extraordinary long to post points these couple weeks.

I am going to call CP tomorrow to tell them that I want to be a EP by my next trip (probably this weekend). I do have sufficient Qmiles (86K).

Regards,
Empress

but at least the 1w promtion miles post now instead of later (while there's still a service center!!!)

My flights of the 15th had posted this morning. Though I have not got the "Fly to London" Bonus, I'll keep my eye on that one, don't want if forgoten.

Stewart.

I spoke with my contact at CPlus Operations in YVR yesterday afternoon and enquired about the delayed posting of credits (usually 3-4 days and recently 10 days). She indicated that the programmers were aware of the delays and were working on it as well as programming for some newly added oneworld point promos. The statement cutoff for everyone on Nov 20 added a few extra days to these programming delays and everything should be back on track by month-end.

The big credits I seem to always wait forever for are the 1000 point "Thank You for Using Amex" - when you charge your CP ticket to your Amex. They take almost 2 months to appear! Not that I am complaining about an amazing offer though...



[This message has been edited by PointWeasel (edited 11-24-1999).]

Thanks to CPlus, All my points up to Nov 23 has been credited!

I am now officially an Executive Platinum!! Can't wait to get all the benefits...
Finally can get this worry off my mind and get a good night sleep. :>

Regards,
Empress

[This message has been edited by Empress (edited 11-24-1999).]

You're not going to lie awake all night, dreaming of what it will be like to walk into an Empress Lounge as a Platinum member?

Or have someone put off the plane because you were guaranteed an empty middle seat beside you?

Seriously, congratulations!

andrew

Thanks a lot Andrew !!

Well, just that I know my christmas millelinium plan will go as planned.

Already made my first reservation with EP desk and I am already on a waitinglist for an upgrade on next Tuesday's flight for an upgrade... meaning I don't have to call back for an upgrade.

Regards,
Empress