Bumped from Oversold First Class
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Feb 17, 2003, 9:07 pm
#377
Join Date: Dec 2002
Location: Taunton, MA
Posts: 447
I do not understand...this man had a first class ticket and was denied boarding..
regardless of what excuse the rest of you may make for the airline. The man had a first class ticket and didnot travel first class. If the airline didnot know when the connecting flight would arrive I would be afraid to fly it.They cannot track their own planes ? They don't know what ATC delays are at the airport to effect the connecting flight?? They didn't know the flight going out was to be delayed ??
What the hell did they know other than this man was not going to fly first class ??
He had a right to demand..demand..He had a valid ticket.
To say that this airline doesn't overbook is a denial of facts.. Obviously the do..
Just like every other airline.
It makes no difference whether or not he was a code share..he paid for a ticket to travel IN A CERTAIN CLASS not "from one place to another" as some here say.
British Air did not uphold their end of the contract and took his boarding passes which he should not have given them..That was an attempt to say he never got them...
If this is what British Air does to ANY passenger REGARDLESS OF THE CLASS TICKET PRICE PAID it is a poor excuse for customer service..i believe they call their employees
CUSTOMER SERVICE agents..
At this point I would walk away from any airline that does this. There are many airlines that would welcome business.
regardless of what excuse the rest of you may make for the airline. The man had a first class ticket and didnot travel first class. If the airline didnot know when the connecting flight would arrive I would be afraid to fly it.They cannot track their own planes ? They don't know what ATC delays are at the airport to effect the connecting flight?? They didn't know the flight going out was to be delayed ??
What the hell did they know other than this man was not going to fly first class ??
He had a right to demand..demand..He had a valid ticket.
To say that this airline doesn't overbook is a denial of facts.. Obviously the do..
Just like every other airline.
It makes no difference whether or not he was a code share..he paid for a ticket to travel IN A CERTAIN CLASS not "from one place to another" as some here say.
British Air did not uphold their end of the contract and took his boarding passes which he should not have given them..That was an attempt to say he never got them...
If this is what British Air does to ANY passenger REGARDLESS OF THE CLASS TICKET PRICE PAID it is a poor excuse for customer service..i believe they call their employees
CUSTOMER SERVICE agents..
At this point I would walk away from any airline that does this. There are many airlines that would welcome business.
Feb 17, 2003, 11:09 pm
#379
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Feb 18, 2003, 12:33 am
#380
Join Date: May 2002
Location: If you want to sit up front THEN PAY FOR IT!
Posts: 429
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by billhar:
If this is what British Air does to ANY passenger .........
</font>
If this is what British Air does to ANY passenger .........
</font>
I know a BA and a British Airways but not a British Air
Feb 18, 2003, 3:50 am
#381
Join Date: Dec 2002
Location: In Exile
Programs: QFF WP :-0, AC, FlyBuys, Porter's Liquor Store, Mother's Helper
Posts: 2,496
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by CTEASDEL:
Don't be so bloody lazy, Who is British Air?
I know a BA and a British Airways but not a British Air</font>
Don't be so bloody lazy, Who is British Air?
I know a BA and a British Airways but not a British Air</font>
Apr 26, 2003, 4:53 am
#382
Join Date: Mar 2001
Location: Amstelveen, THE NETHERLANDS
Programs: FB-Plat, HHonors Gold
Posts: 682
TrvlGuru: It's been over a year now that the incident happened. You write that the process of discovery has delivered a lot of information so far. Is there any news yet, or anything you would like to share here?
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Cheers,
Brenno.
wereldverkenning.nl
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Cheers,
Brenno.
wereldverkenning.nl
Apr 26, 2003, 8:52 am
#384
FlyerTalk Evangelist
Join Date: Sep 2000
Posts: 37,486
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by brenno:
I learned the case was settled, but how and what is still in the dark. It would be nice to know some details.
</font>
I learned the case was settled, but how and what is still in the dark. It would be nice to know some details.
</font>
Apr 26, 2003, 9:22 am
#385
Join Date: Mar 2001
Location: Amstelveen, THE NETHERLANDS
Programs: FB-Plat, HHonors Gold
Posts: 682
Okay fair enough. It's just a shame, because that is the interesting thing to know. If he got a good amount of money any person bumped from F-class will then know where he/she stands.
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Cheers,
Brenno.
wereldverkenning.nl
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Cheers,
Brenno.
wereldverkenning.nl
Apr 26, 2003, 9:27 am
#386
Join Date: Mar 2001
Location: Amstelveen, THE NETHERLANDS
Programs: FB-Plat, HHonors Gold
Posts: 682
Just mailed the person and it seems that the account at Yahoo is disabled :-(.
<[email protected]>: host mx1.mail.yahoo.com[64.157.4.82] said: 554 delivery
error: dd Sorry your message to [email protected] cannot be delivered.
This account has been disabled or discontinued [#102]. -
mta456.mail.yahoo.com
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Cheers,
Brenno.
wereldverkenning.nl
<[email protected]>: host mx1.mail.yahoo.com[64.157.4.82] said: 554 delivery
error: dd Sorry your message to [email protected] cannot be delivered.
This account has been disabled or discontinued [#102]. -
mta456.mail.yahoo.com
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Cheers,
Brenno.
wereldverkenning.nl
Apr 26, 2003, 9:36 am
#387
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
RichLond started a new thread about seeing the check that trvlguru received, and the palm tree which he bought with said check.
Jan_AZ posted this link on page 11 of this thread.
[This message has been edited by SanDiego1K (edited 04-26-2003).]
Jan_AZ posted this link on page 11 of this thread.
[This message has been edited by SanDiego1K (edited 04-26-2003).]
Apr 26, 2003, 10:50 am
#388
FlyerTalk Evangelist
Join Date: Sep 2000
Posts: 37,486
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by brenno:
Okay fair enough. It's just a shame, because that is the interesting thing to know. If he got a good amount of money any person bumped from F-class will then know where he/she stands.
</font>
Okay fair enough. It's just a shame, because that is the interesting thing to know. If he got a good amount of money any person bumped from F-class will then know where he/she stands.
</font>
The person in question was more knowledgeable on the matter than most
The person in question had to go the legal route
The person in question had a different downgrade than normal, normally a downgrade will be honoured with an immediate credit voucher
Apr 27, 2003, 1:51 am
#389
Join Date: Mar 2001
Location: Amstelveen, THE NETHERLANDS
Programs: FB-Plat, HHonors Gold
Posts: 682
Okay. I tried to mail him, but he didn't answer. It would be interesting to know what - if anything - BA learned from this. For the Dutch portal wereldverkenning.nl I'm going to write a couple of articles on overbookings, downgrades, etc.
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Cheers,
Brenno.
wereldverkenning.nl
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Cheers,
Brenno.
wereldverkenning.nl
Apr 27, 2003, 7:07 am
#390
Join Date: Sep 2000
Location: Circle City
Posts: 3,568
What they learned? Nothing. They are British Airways. As far as they are concerned, they did nothing wrong.
It's been one day since you began to wonder what was up with the case, since you emailed him, and since you wondered why he hasn't responded. If he wants to answer you, he will, but you might want to give him some time. I can speak for myself in saying that not all of us huddle around Flyertalk.
It's been one day since you began to wonder what was up with the case, since you emailed him, and since you wondered why he hasn't responded. If he wants to answer you, he will, but you might want to give him some time. I can speak for myself in saying that not all of us huddle around Flyertalk.