Bermuda trip
Mar 28, 2024, 11:47 am
#1
Original Poster
Join Date: Jul 2015
Location: Offshore Island
Programs: BAEC Silver
Posts: 308
Bermuda trip
Returned last week from a trip to Bermuda. Out in CW (with club suites) and return in first. Crews on both legs were excellent. On the return flight we were told that the washroom in the first cabin was out of order and could only be fixed in London. We were asked to use to CW ones, not a problem. During the flight the CSM passed through the first cabin and took the email addresses of all 8 passengers and said he would forward a complaint to BA about the washroom situation. Within 2 days of arriving home an email arrived from BA to say our complaint was being looked at. Two days later each passenger received 20,000 avios.
Mar 28, 2024, 11:52 am
#5
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,236
If you value 20,000 Avios at 1p each, that is worth £200. Just to have to ‘spend a penny’ a few feet further away. Seems like a pretty good outcome for the slightly more inconvenient convenience. 
Mar 28, 2024, 2:24 pm
#7
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,166
Mar 28, 2024, 2:40 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,105
Mar 28, 2024, 3:11 pm
#10
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,865
Mar 28, 2024, 3:18 pm
#11
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
Bit like the Future Travel Vouchers - it's a 125 ticket which holds a coupon with a cash figure. Using the relevant field during the booking process the cost of the booking can be reduced by the coupon's amount.
Mar 28, 2024, 3:37 pm
#12
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,865
OK. So essentially a GBP BA credit for future travel. If you have no plans to use BA in the near future you are sool.
Mar 28, 2024, 4:08 pm
#13
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,286
Mar 28, 2024, 4:16 pm
#14
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,249
Unless, that is, the evoucher would be an equivalent value — although I can’t imagine they’d give you a GBP200 evoucher for this, Can I help you , or am I wrong?