This is something that many organisations are doing.... but it isn't a case of you can just build something new and switch from old to new in a single step. It is the combination of the interface complexity and the unpicking of all the sticky tape solutions stuck on top of the other sticky tape solutions that people put in to "save money". In addition ideally put in better processes rather than leaving all of the legacy processes that are in place today.

So a real opportunity - but probably would cost BA about a billion to do it properly.


T

I agree with your thinking. But too many organisations continue to take a short-term, sticky-plaster approach. Eventually you run out of road with that approach. BA has to bite the bullet at some point.

I guess if you compare investing in IT systems vs investing in new aircraft or refurb of seating, IT may not get a fair look in.

You could also end up spending a billion, and be left with something no better than what's there now.

I'd wager most of the current back end systems are functional and stable, and it's the new "bells and whistles" functionality that's causing the issues.

and don't forget all the necessary data migrations that go alongside... They're always a nightmare for implementing new systems...

In my ten years in BA - business travel I did -

Economy to Prague
Many many trips to Munich to Amadeus
CW out and First back to LAX
First both ways to Tokyo

I've done much, much more business travel in my new role outside Ba which is when I started collecting points and using Flyertalk.

I've interviewed for a couple of Head Office roles with BA or IAG over the years. As has been mentioned previously the pay is generally below market average. I guess BA thinks the brand and travel perks will attract and compensate people somewhat. BA generally will not disclose the salary range until during/after the interview process (which seems a crazy policy - it's just wasting their time and the candidate's time if there is a complete mismatch). Based on my last experience (~8 years ago). I would say their salary was maybe ~75% of the market average for the London area (possibly less).

Side tracking a bit, but isn't that species almost extinct? Where are BA-owned lounges outside London? EDI has one. GLA?

Within Europe - EDI, GLA, ABZ, LIN, FCO, and GVA.

Out of interest who is the CIO of the IAG group these days?

The title of the Thread is..........
"Does anyone work in Technology at BA?"

I thought they had asked "Does anything work in IT in BA?"

Dirk John is the relatively recent Chief Digital and Transformation Office at BA. Came from LATAM via McKinsey. From what I understand he’s kicked off several fundamental IT transformation programmes, but they aren’t going well…

What area do you specialise in? I have recently worked with BA/IAG tech folk and would say if you want to transfer then a senior PM/PMO position would probably be your best bet but no guarantee of travel.