Avios booking refund question
 

Hello

to cancel and get a refund of Avios and monies do you still need to call?

or will the voucher request screen online actually push that through?

thanks

the FTV form will only do it if your booking is eligible for BWC, otherwise you have to call.

Still have to call, annoyingly, as online it defaults into a Voucher request interface (which if your flight is departing after September 30th 2022 your booking is not eligible for). However I did manage to get through to the Gold line in a record 4 minutes last week and they processed it all rapidly (Avios redeposit instant, refund to my Amex in 3 days).

Live chat on website

I rang for the same reason at 8am a couple of weeks ago, and got through within a minute or so.

Was processed quickly and I received the avios and cash back promptly. Pity you have to call, but it is what it is.

Thank you all

I must have done the wrong thing. I applied for a voucher using the form but evidently I didn’t qualify so BA simply wrote to say they were refunding the points and cash and the now expiring 241 voucher.

the form page says if it is a reward booking everything is refunded rather than getting a FTV.

if you didn’t qualify for BWC you would have got an email to that effect.