Possible to short cut listening to the recorded messages
Like many, I've having to make way more calls to the gold line than in usual. Depending on whether it's a reward, cash or holiday booking means different numbers need to be pressed. I notice you can't push the numbers in advance of listening to the same blurb I've listened to literally hundreds of times over the past year. Any tips to avoid to 2m 30 second wait to get in the queue?
Also, for those who didn't know. When it asks if you have used Avios, say no, even if you have used Avios as part payment of a cash fare, or the agent won't be able to help! |
I too am frustrated that I haven't found a way to avoid listening to the 'blurb'. All Avios related bookings are I understand answered by the Exec Club rather than BA, hence I thought it was important to press either button 1 or 2 as requested. Happy to be corrected if I am mistaken though.
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Very interesting point. The blurb is very long.
Another thing about this - I am never sure whether to press new booking or change booking, as often at the moment there's a bit of a grey area on that, and I'm not sure it makes much difference to the service you eventually get. Traditionally 'make booking' might be expected to be quicker to answer, but not sure about that now. |
I look after systems such as these for my work and the option to allow people to press an option before the end of the message is configurable. BA have obviously decided they want people to listen to all of the message before allowing an option to be selected!
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There are great many helplines that exist solely for the purpose of reminding people that everything is available on the website, which of course is not the case.
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Originally Posted by kingcole974
(Post 33520524)
Also, for those who didn't know. When it asks if you have used Avios, say no, even if you have used Avios as part payment of a cash fare, or the agent won't be able to help!
She also told me that this was not down to BA cost cutting but because so many people had left the company and the travel industry as a whole. She said the call centre staff had being offered more overtime hours than ever before and that they had a whole team of newly trained people starting this week. Good luck to anyone with a complex problem who gets one of them !! |
Originally Posted by kingcole974
(Post 33520524)
Like many, I've having to make way more calls to the gold line than in usual. Depending on whether it's a reward, cash or holiday booking means different numbers need to be pressed. I notice you can't push the numbers in advance of listening to the same blurb I've listened to literally hundreds of times over the past year. Any tips to avoid to 2m 30 second wait to get in the queue?
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