Possible to short cut listening to the recorded messages
#1
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,301
Possible to short cut listening to the recorded messages
Like many, I've having to make way more calls to the gold line than in usual. Depending on whether it's a reward, cash or holiday booking means different numbers need to be pressed. I notice you can't push the numbers in advance of listening to the same blurb I've listened to literally hundreds of times over the past year. Any tips to avoid to 2m 30 second wait to get in the queue?
Also, for those who didn't know. When it asks if you have used Avios, say no, even if you have used Avios as part payment of a cash fare, or the agent won't be able to help!
Also, for those who didn't know. When it asks if you have used Avios, say no, even if you have used Avios as part payment of a cash fare, or the agent won't be able to help!
#2
Join Date: May 2017
Programs: BA Exec Club, Accor Diamond, other airline programmes very basic
Posts: 193
I too am frustrated that I haven't found a way to avoid listening to the 'blurb'. All Avios related bookings are I understand answered by the Exec Club rather than BA, hence I thought it was important to press either button 1 or 2 as requested. Happy to be corrected if I am mistaken though.
#3
Join Date: Dec 2009
Location: London
Programs: Mucci Petit Four de Pucci, RedVee's Navigator Badge, BA Gold, Hilton Diamond
Posts: 3,123
Very interesting point. The blurb is very long.
Another thing about this - I am never sure whether to press new booking or change booking, as often at the moment there's a bit of a grey area on that, and I'm not sure it makes much difference to the service you eventually get. Traditionally 'make booking' might be expected to be quicker to answer, but not sure about that now.
Another thing about this - I am never sure whether to press new booking or change booking, as often at the moment there's a bit of a grey area on that, and I'm not sure it makes much difference to the service you eventually get. Traditionally 'make booking' might be expected to be quicker to answer, but not sure about that now.
#4
Join Date: Aug 2016
Posts: 210
I look after systems such as these for my work and the option to allow people to press an option before the end of the message is configurable. BA have obviously decided they want people to listen to all of the message before allowing an option to be selected!
#6
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,192
She also told me that this was not down to BA cost cutting but because so many people had left the company and the travel industry as a whole. She said the call centre staff had being offered more overtime hours than ever before and that they had a whole team of newly trained people starting this week. Good luck to anyone with a complex problem who gets one of them !!
#7
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,057
Like many, I've having to make way more calls to the gold line than in usual. Depending on whether it's a reward, cash or holiday booking means different numbers need to be pressed. I notice you can't push the numbers in advance of listening to the same blurb I've listened to literally hundreds of times over the past year. Any tips to avoid to 2m 30 second wait to get in the queue?