Jan 9, 2021, 4:15 am
Last edit by: orbitmic
Complimentary offerings
Euro Traveller: water and an ambient snack (eg. cereal bar in the morning, packet of pretzels rest of the day)
Club Europe: full food and bar service
Speedbird Café
Pre-ordered food and beverage service on BA mainline short haul flights, begins 20 January 2021. Available to passengers travelling in Euro Traveller and Club Europe. Items must be be ordered online - minimum 12 hours before departure on services from London, a minimum of 24 hours from outstations. Some flights to London have a longer lead time of 30 hours - see night-stop info below.
Order online via the High Life Shop
Speedbird Café Menu
List of night-stop flights which require the longer 30 hour lead time for orders
Noteworthy information:
Pre-order only: no additional product will be loaded for sale on board and therefore no trolley service or printed menus
Crew will have new TourPOS devices for confirming delivery and taking pre-orders for future flights
Complimentary service first, then delivery of pre-orders. These will be assembled by crew - food delivered in paper bags, drinks by tray.
Not possible to earn or spend Avios on Speedbird Cafe however this option will still be available for Highlife Shop orders
Mainline only
Euro Traveller: water and an ambient snack (eg. cereal bar in the morning, packet of pretzels rest of the day)
Club Europe: full food and bar service
Speedbird Café
Pre-ordered food and beverage service on BA mainline short haul flights, begins 20 January 2021. Available to passengers travelling in Euro Traveller and Club Europe. Items must be be ordered online - minimum 12 hours before departure on services from London, a minimum of 24 hours from outstations. Some flights to London have a longer lead time of 30 hours - see night-stop info below.
Order online via the High Life Shop
Speedbird Café Menu
List of night-stop flights which require the longer 30 hour lead time for orders
Noteworthy information:
Pre-order only: no additional product will be loaded for sale on board and therefore no trolley service or printed menus
Crew will have new TourPOS devices for confirming delivery and taking pre-orders for future flights
Complimentary service first, then delivery of pre-orders. These will be assembled by crew - food delivered in paper bags, drinks by tray.
Not possible to earn or spend Avios on Speedbird Cafe however this option will still be available for Highlife Shop orders
Mainline only
New High Life Café catering on BA short haul routes
Mar 26, 2022, 12:12 pm
#331
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,012
You are lucky they will refund you. According to 1 report a few months ago, the catering company told him/her that they will provide his/her order for the next flight instead of refund.... I mean, seriously?
Mar 26, 2022, 7:52 pm
#332
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
Why not just buy your food and drink in the terminal (or before you leave home for half the price) ?
Mar 27, 2022, 3:27 am
#333
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
Anyway, I think alot of this info is outdated now. My recent flight had a good selection to purchase online (onboard)
Mar 27, 2022, 4:38 am
#334
Join Date: Jan 2022
Programs: BAEC
Posts: 1,471
Poor man’s business class
With LHR-GVA cash upgrade going for Ł130, I slummed it in ET but with a row 12 exit seat. I do like them and just about the only place I’ll have one is on the plane but Ł130 is just silly for a scone. So I availed my self of the Speed Bird offering and got this. Not sure I’d do to again. The tiny little plastic knife didn’t so much cut the scone open as it mashed it to bits. Made quite a mess. I was pretty good about cleaning up but I’m not sure everyone will be so fastidious. Tasted fine but just not appropriate packaging or utensils.
Mar 27, 2022, 5:12 am
#336
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Mar 27, 2022, 5:36 am
#338
Join Date: Oct 2015
Location: London
Programs: BAEC (Gold), Hilton (Diamond), Le Club Accor (Platinum)
Posts: 171
With LHR-GVA cash upgrade going for Ł130, I slummed it in ET but with a row 12 exit seat. I do like them and just about the only place I’ll have one is on the plane but Ł130 is just silly for a scone. So I availed my self of the Speed Bird offering and got this. Not sure I’d do to again. The tiny little plastic knife didn’t so much cut the scone open as it mashed it to bits. Made quite a mess. I was pretty good about cleaning up but I’m not sure everyone will be so fastidious. Tasted fine but just not appropriate packaging or utensils.
Long life clotted cream in a jar isn’t the most appealing thing I have ever seen.
Seriously, though, I feel like this “afternoon tea” is emblematic of the current BA in so many ways. It allows them to run a glossy marketing campaign with lots of buzzwords about “classic, quintessential, British, treat-worthy” blah blah, but the actual product is just crap. Please just let people buy fresh sandwiches and some sort of fresh salad/mezze option. Or just give up and tell people to shop at Pret in the terminal. As things stand, the ET/pre-order catering product is laughably bad.
Mar 27, 2022, 6:04 am
#339
Join Date: Aug 2011
Posts: 346
Long life clotted cream in a jar isn’t the most appealing thing I have ever seen.
Seriously, though, I feel like this “afternoon tea” is emblematic of the current BA in so many ways. It allows them to run a glossy marketing campaign with lots of buzzwords about “classic, quintessential, British, treat-worthy” blah blah, but the actual product is just crap. Please just let people buy fresh sandwiches and some sort of fresh salad/mezze option. Or just give up and tell people to shop at Pret in the terminal. As things stand, the ET/pre-order catering product is laughably bad.
Seriously, though, I feel like this “afternoon tea” is emblematic of the current BA in so many ways. It allows them to run a glossy marketing campaign with lots of buzzwords about “classic, quintessential, British, treat-worthy” blah blah, but the actual product is just crap. Please just let people buy fresh sandwiches and some sort of fresh salad/mezze option. Or just give up and tell people to shop at Pret in the terminal. As things stand, the ET/pre-order catering product is laughably bad.
Apr 10, 2022, 9:55 am
#340
Join Date: Sep 2010
Location: St Albans, UK
Posts: 140
Sharing my experience (apologies if already mentioned elsewhere) where it seems you can not preorder Speedbird Cafe on some short-haul services “due to their early departure” from LHR. Personally I find that a staggeringly bad excuse, given that you have to give BA plenty of notice when ordering. Further, it seems to vary depending on the day of the week.
As an example, check out BA1414 & BA1423 (LHR <-> BHD ) where you can’t order on Sunday but you can on other days of the week. For completeness, BA’s explanation:
As an example, check out BA1414 & BA1423 (LHR <-> BHD ) where you can’t order on Sunday but you can on other days of the week. For completeness, BA’s explanation:
Jun 12, 2022, 5:20 am
#341
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,436
LHR > AGP: Despite an announcement onboard that complimentary snack & drinks will be offered followed by SpeedBird Cafe offering, post the free offering and only because I enquired, zero stock was loaded. There was a 1hr 20 min delay to the flight so by time I reached Spain I had spent from 3pm to 10pm on a small bag of crisps and a small bottled water. A dismal experience on the A321Neo. I must try to book into Club Europe from now on.
Jun 12, 2022, 6:16 am
#343
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
I’d MCOL them on this. If they’re advertising food and drink and they don’t then they aren’t providing the service advertised. Might be a long shot, but i’m sick of them getting away with this nonsense.
Jun 12, 2022, 8:52 am
#344
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Jun 13, 2022, 4:42 am
#345
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
Not sure what would be reasonable to claim for in this case - But as the advertised service is not provided i'd have thought you should be entitled to something. I guess it comes down to what is reasonable. Unfortunately i'm not a lawyer, but i'm sure there might be one on here that can advise.