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Originally Posted by flatlander
(Post 32139671)
Some organisations, especially in cultures which place a strong emphasis on physical documentation and processes, require an actual card. Until BA can guarantee (with suitable penalties for them if the guarantee fails) that all the privileges of BAEC status will be granted without a physical card, they should not cease to issue a card.
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Originally Posted by TravellerFrequently
(Post 32152947)
The OH, who is also a CCR card holder, was denied entry to the CCR as the card had been left at home. The list at the reception desk was not complete so the staff member refused to allow access.
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Originally Posted by T8191
(Post 32147774)
Please forgive me, but I do have to point out that there are thousands of people (including us!) whose existence isn’nt based on Smartphones. Call me dinosaur Jersiensis if you will, but until smartphones become mandatory by Law, and are issued at birth, there is NO WAY I am spending c.£30/month for something I do not need in my daily life. 👎
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Originally Posted by navylad
(Post 32152973)
I hope they managed to sort this- a quick call to the GGL line?
The OH made brief use of the GF as there was limited time before the flight. A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc. The OH has now taken a photo of the card. |
Originally Posted by TravellerFrequently
(Post 32153640)
The staff member did not do this and the OH did not think to suggest it.
The OH made brief use of the GF as there was limited time before the flight. A subsequent call to Customer Relations (CR) brought a huge apology, some service recovery. The CR person wondered why the staff member had not called the GGL line. I do not know why she did not seek a supervisor etc. The OH has now taken a photo of the card. Seams my question has been answered in another thread, they aren’t ending them but making them on request. this seams a good balance to me, don’t waste plastic and expense on something really not needed by the majority of passengers except perhaps for their DYKWIA moments. Perhaps we will need a new thread ‘Locations where a physical card is advisable’. |
Happened to me on both UA and BA
Originally Posted by DYKWIA
(Post 32139835)
Indeed. My inner "Didn't Happen" alarm always goes off when I hear the "The gate agent shouted and pointed that the Y queue was that over there when she saw how I was dressed. However, I got the last laugh when I flashed my F BP in her face" type posts. :)
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Originally Posted by Jimmie76
(Post 32153212)
You could use a tablet instead if you like.
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This was a new one on me. Hasn't been the case before. Possibly related.
https://cimg8.ibsrv.net/gimg/www.fly...7e44a8fb63.png |
Originally Posted by Prospero
(Post 32146449)
I renewed my Gold membership on 9 January. I did receive a welcome email some five days into my new membership year, but there has been no appearance of a golden envelope through my letterbox.
Originally Posted by sxc
(Post 32142461)
Received this email today:
You have qualified for Silver membership of the Executive Club. Should you wish to receive a physical membership card, one can be requested by logging ... |
Originally Posted by henry999
(Post 32167986)
I wonder when the new policy of not sending the renewal packs actually went into effect? I renewed my Gold membership on 9 February. I received the welcome email on the 17th; unlike sxc's Silver welcome, mine did not say anything about having to request a physical card. Looking at Manage My Account > Executive Club items, I find '15 Feb 2020 Renewal Pack for Exec Gold Pending' and '16 Feb 2020 Renewal Pack for Exec Gold Fulfilled'. Does this mean that they've actually posted it and it's just bogged down somewhere on the dog sled? If not, I'm going to request one because I have been asked to show the card by both AA and CX.
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Where is the link on the BA website to order a physical card?
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Originally Posted by nollag
(Post 32185495)
Where is the link on the BA website to order a physical card?
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Originally Posted by AJA_
(Post 32183957)
I also wonder when this policy kicked in. My Tier Point year ended 8 February 2020. In today's post I received my renewal envelope from BAEC with a letter dated February 2020 confirming that I have renewed Silver status and enclosed in the envelope is a card showing validity until 03/21. Unlike last year however there were no luggage tags. That is fine with me.
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Originally Posted by Prospero
(Post 32146449)
I renewed my Gold membership on 9 January. I did receive a welcome email some five days into my new membership year, but there has been no appearance of a golden envelope through my letterbox.
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Originally Posted by Prospero
(Post 32288571)
Just to update this. My welcome pack arrived in the post a couple of weeks ago
07 Jan 2020 - Upgrade to Exec Gold - Dispatched 06 Jan 2020 - Upgrade to Exec Gold - Fulfilled 05 Jan 2020 - Upgrade to Exec Gold - Pending The TPs posted on 4th Jan and the pack arrived about a week later. |
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