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Why is BA GVA check-in trying to stress me out?
Just checked in 1930h for the 2055h GVA-LCY flight. The lady at the Club Europe desk was pleasant enough but told me to go straight to the gate as there are likely to be big lines at security and passport control, especially passport control she emphasised. She didn’t bother to tell me that the BA lounge was closed but I would be welcome to visit the dnata lounge; thanks to FT I already knew this and am now relaxing with a G&T in this lounge having cleared security in an absolute record - the airport appears to be deserted. I just fired up the app to check the arrival of the inbound to discover it left late and so we are delayed by 20 minutes - so I have at least an hour to wait in the lounge! I’m just puzzled why she must have known all of these things - empty airport; delayed flight; passenger with lounge access - but instead tried to stress me into heading straight to the God-forsaken satellite pods at GVA where I’d have to pay Sfr 10 for a beer and go whistle for a G&T! Aren’t they supposed to try and make the experience better for their loyal customers??? |
I very much suspect that the agent was trying to help and I'm sure the agent was not trying to add to your stress levels.
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Just enjoy, Plane on time? Good check in imho, fast process through security, you know about your lounge options (via Flyertalk etc...) " am now relaxing with a G&T" ...enjoy T
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The thing stressing me out most in this thread is that the GVA lounge is closed - which I hadn't realised! Flying back from there in a weeks time.... When's it due to re-open?
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Originally Posted by flyer_tom
(Post 31278669)
The thing stressing me out most in this thread is that the GVA lounge is closed - which I hadn't realised! Flying back from there in a weeks time.... When's it due to re-open?
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What information do you think she had? Do you think she knew the airport was empty or is it possible that it was busy a short while ago and that she was trying to look out for you? Do you think she knew the inbound was running a few minutes late? I doubt it. Yes, I grant you, she should have known about the lounge closure. I think you're overthinking your encounter with the agent.
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Originally Posted by golfmad
(Post 31278695)
What information do you think she had? Do you think she knew the airport was empty or is it possible that it was busy a short while ago and that she was trying to look out for you? Do you think she knew the inbound was running a few minutes late? I doubt it. Yes, I grant you, she should have known about the lounge closure. I think you're overthinking your encounter with the agent. |
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I'm with you, aristoph. Sounds quite frustrating - robotic at best, deceitful at worst. Some people are happy to waste cumulatively hundreds of hours of their life going to the gate because a screen or announcment says "go to gate" or "boarding" even when it is physically impossible - I am not one of them
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Originally Posted by aristoph
(Post 31278709)
... but I think if I were an average BA passenger ... |
Originally Posted by aristoph
(Post 31278709)
She should have known the inbound was late. She should have advised all Club and GCH/SCH about the lounge; and she shouldn’t have advised me to go straight to the gate when I checked in 1h25m before scheduled departure and 1h45m before actual depart time. I was in no way stressed (not sure why this wasn’t clear from my post) but I think if I were an average BA passenger and followed her advice I would not have been well served. oxoxoxoxo |
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Originally Posted by aristoph
(Post 31278745)
not departing at 2107h for sure... |
Originally Posted by ScienceTeacher
(Post 31278734)
How are you not an average BA customer? What is an average BA customer?
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Originally Posted by golfmad
(Post 31278753)
How is the agent supposed to know this? Can you imagine if they start telling people it's going to be late and then it's not?
I’m truly fascinated by some of the replies on here. I was in no way inconvenienced or stressed but genuinely think the agent did not offer good service in the scenario. YMMV. |
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