Ideas sought for return of avios after 2-4-1 cancellation
Aug 24, 2019, 8:00 am
#1
Original Poster
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold
Posts: 181
Ideas sought for return of avios after 2-4-1 cancellation
Owing to the risk of huge financial loss from the possibility of BA strikes disrupting my travel plans I was forced to cancel a 2-4-1 booking online three weeks ago and rebook on another airline. I received the cash refund 10 days ago but as of this morning had still not received the avios refund (at 150,000 a non-trivial amount) or had the 2-4-1 voucher returned. After a whopping 1hr 45m waiting on the Gold line this morning I managed to speak to an agent who said she would organise the refund of the voucher and the avios. In a follow-up email later this afternoon she confirmed she had reinstated the 2-4-1 voucher but was unable to refund the avios and suggested I call "my nearest Contact Centre" who would be "happy to help" me. Sadly I was unable to find out whether they are happy to help me or not as BA are not currently taking calls on their Contact Centre number (they are disconnecting the calls, owing to the "extremely high" number of calls they are experiencing following the announcement of the strike dates). I am at a loss as to how to get my 150,000 avios back. The reinstated voucher expires soon and I need them in order to use it. Does anyone have any other ideas other than what I have already tried? Fax? Post? Twitter?
Aug 24, 2019, 8:52 am
#3
Original Poster
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold
Posts: 181
Phone who? As stated in my post I have phoned the Gold Line and got nowhere as they stated they can't do avios refunds, and as I also stated, it is not currently possible to speak to anyone when phoning the UK Contact Centre. As also mentioned in my post I was refunded the fees and taxes 10 days ago and got the Gold Line to return my voucher today so it is only the avios I have yet to have returned to me.
Aug 25, 2019, 3:26 pm
#4
Join Date: Jul 2018
Location: Devon, England
Programs: BAEC Gold, Hilton Diamond, IHG Platinum
Posts: 66
Phone who? As stated in my post I have phoned the Gold Line and got nowhere as they stated they can't do avios refunds, and as I also stated, it is not currently possible to speak to anyone when phoning the UK Contact Centre. As also mentioned in my post I was refunded the fees and taxes 10 days ago and got the Gold Line to return my voucher today so it is only the avios I have yet to have returned to me.